I just ordered one face mask. There was a countdown offer expiration timer for a second at half off. I managed to navigate and just complete my order for one mask. I was then taken to another page... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This mask worked great… the problem is it only lasted 9 months and died… when I called about it they said it usually only lasts about 2-21/2 years… that’s a pretty big investment for such a short life... See more
Company replied
The customer service was excellent. I was having trouble using the Glokore product and emailed back and forth with customer service several times. Unfortunately I was not able to continue to use the... See more
Company replied
I did research on which masks were best for quality/results/cost and Glokore was recommended. I bought one. When it came, I charged it and used it but when I turned it off, the redlights still glowed... See more
Company replied
Company details
Written by the company
Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
Contact info
5725 S Valley View Blvd, 89118, Las Vegas, United States
- (888) 899-8534
- support@glokore.com
- glokore.com
3.3
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service
Best ever. They were quick to respond and resolve. I don’t know why some customers wrote bad reviews.
September 24, 2025
Unprompted review
Reply from Glokore
Thanks for the shoutout! Glad we could deliver top-notch service for you. 😊 If you ever need us again, we're here!
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Excellent Customer Service
I ordered a red light mask for my face. Unfortunately, the mask was too big for my face and little head so I requested a refund. The customer service (in particular, Erika) was top shelf. The communication was thoughtful and helpful, which made the process easy. Great customer support.
September 11, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience! While we’re sorry the mask wasn’t the right fit, we’re so glad Erika and our customer service team made the refund process smooth and easy. Providing thoughtful, helpful support is always our goal, and we truly appreciate your kind words.
Reply from Glokore
Thank you for your feedback! We’re so glad to hear Erika was able to assist you with your refund and provide exceptional support. We’ll be sure to share your kind words with her, it will mean a lot.
The worst product and even worse customer service!
I received the mask weeks after i ordered and it did not work. I emailed, I was told to use a different cord to charge still didn't work. Ten emails and five videos and pictures. They take days to respond ask for more videos. I have ask for a refund. And still another video request. This company sells defective products and has the poorest customer service ever! Don't buy their products. There are better products out there
September 17, 2025
Unprompted review
Reply from Glokore
We’re very sorry to hear about your experience and the frustration this has caused. It seems there may have been a misunderstanding in how your case was handled, and we sincerely apologize for the repeated requests and delays. This is not the level of service we aim to provide.
Our team will be reaching out to you right away to make this right and ensure your issue is resolved promptly. We truly value your feedback and the opportunity to improve.
Professional and caring
The professionalism and concern from Erika in customer service was excellent. She clearly explained my options and reviewed everything with me. She was clear n concise and was totally respectful and understanding.
August 11, 2025
Unprompted review
Reply from Glokore
Thank you for your wonderful feedback! We’re so glad to hear that Erika provided such clear, professional, and respectful support. We’ll be sure to share your kind words with her—it will mean a lot. Providing excellent service is always our goal, and we truly appreciate you taking the time to share your experience.
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I might be jumping the gun
I have not received any product yet but I do have to say that I talked to Rick who was a customer support agent and this man has his stuff together he had every detail absolutely correct. I also did a reorder and he did not get one thing mixed up or messed up I had one price that was a mess up but it was already refunded back to my account and I just want everybody to know that if you have any problems at all ask to talk to Rick he really does do a excellent job
I will be coming back and let you know what I think about the product if the product is as good as the support staff we should have no problems at all thank you
September 13, 2025
Unprompted review
Reply from Glokore
Thank you so much for sharing your experience! We’re thrilled to hear that Rick was able to provide such attentive and accurate support, and we’ll be sure to pass along your kind words to him—it will mean a lot. We’re glad the pricing issue was resolved quickly and that your reorder went smoothly.
We can’t wait for you to receive your product and look forward to hearing your thoughts once you’ve had a chance to try it out. Thank you again for your trust in GloKore!
Erika was efficient and moved the…
Erika was efficient and moved the return/refund along in a timely way. I am grateful I wasn’t asked to “jump through hoops.
September 8, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience! We’re so glad to hear that Erika was able to assist you quickly and make the return process smooth and hassle-free. Providing efficient and supportive service is always our goal, and we truly appreciate your kind feedback.
Your company policy is unethical
Your company policy is unethical. If I didn’t like the product I could return no questions asked for a full refund. But because I received the package and it doesn’t work, I’m forced to make a video. It’s deplorable. I will post this on your comment page. Disgusting. Never do business with Glokore.
UPDATE; I WAS REFUNDED 100% OF PURCHASE PRICE. THANK YOU
September 3, 2025
Unprompted review
Reply from Glokore
We’re very sorry to hear about your frustration. At GloKore, our goal is never to make the return process difficult but to ensure we fully understand and resolve any product issues. The request for a short video is simply part of our quality control process so we can identify defects, prevent future issues, and process replacements or refunds more quickly.
We truly value your feedback and regret that this has caused you such a negative impression. Please know that our customer service team will reach out to assist you in resolving this matter to your satisfaction. We want to make this right and ensure you feel supported.
My order number is 57314 i received my…
My order number is 57314 i received my LED mask and it stopped working the second time i used it. I have tried contacting the company via email, live chat, and phone, but never got an answer. Do not waste your money on their product. Total scam!!!
September 2, 2025
Unprompted review
Reply from Glokore
Hi Sandra, we're sorry to hear about your issue. Our records show you communicated with our support staff via email yesterday on 9/8/25. We will have someone reach out to you asap to resolve your issue.
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Excellent and prompt customer service
Excellent and prompt customer service
September 2, 2025
Unprompted review
Reply from Glokore
Thank you for your feedback! We’re so glad to hear you had an excellent experience with our customer service. Providing prompt and helpful support is always our priority, and we truly appreciate you choosing GloKore!
Great customer service
My experience with Glokore has been wonderful! There was an issue with my mailing address and Kimberly contacted me immediately to correct the information to ensure I got my LED face mask! When I receive my mask and have time to use it I will leave another review! Thanks Kimberly.
August 26, 2025
Unprompted review
Reply from Glokore
Thank you so much for your kind words! We’re so glad Kimberly was able to quickly help with your address update to make sure your mask got to you without any delays. We can’t wait for you to start using your LED mask and look forward to hearing about your results in your next review. Enjoy your GloKore experience, and thank you for choosing us!
I ordered twice by mistake
I ordered twice by mistake. Charged full price including shipping for each one separately. Obviously a mistake as if you buy two in an order you get a discounted price. They packaged the two separate orders as one and I would have to refuse the package of both to not have to pay shipping on the return of one. If it had been packaged as charged I could have accepted one and refused the other. I wanted the one so I now have to pay to ship the other one back for a refund. While they pocket the second charge of shipping even though they shipped both in one shipment. I cannot recommend doing business with this company. I find it shameful and fraudulent.
August 23, 2025
Unprompted review
Reply from Glokore
We apologize for the experience you had. When the system receives orders with same shipping address, it combines the order into 1 shipment. You will be refunded in full for the duplicate order, including the shipping. We will have someone from our team reach out and make this right for you.
Stopped working after 3 uses. Company won’t refund or replace
My husband bought me a mask at the end of April. In July, not even 4 months after purchase, and not even 4 uses, the mask won’t charge or turn on. After reaching out to the company, they claim it was purchased “way back” (less than 4 months.) They will not replace the mask or refund us. This place is a scam. Spend the extra money on a real and reputable company. Don’t waste your money on this scam company with terrible customer service and a terrible product and that stopped working after 3 uses.
August 8, 2025
Unprompted review
Reply from Glokore
We’re very sorry to hear about your experience and understand how disappointing it is when a product stops working. We truly want to help make this right. Unfortunately, we could not locate your order in our system based on the information provided here.
Our products come with a 90-day warranty from the date of purchase, and outside of that period, we’re unable to issue a replacement or refund. That said, we’re committed to finding a solution and would be happy to review your order details to see what options we may have.
If you could please contact us at [support@glokore.com or call us at 888-899-8534r] with your full name, order number, or email address, we’ll investigate further and work toward a resolution.
** UPDATE ** We were able to locate your order and have issued you a full refund. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We appreciate you providing additional information and giving us a chance to resolve the issue.
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I received the mask and it was charged …
I received the mask and it was charged already, great! After it died I tried to charge it and the charger wouldn't go in all the way so it wouldn't charge. After emails back and forth I tried calling the number on website, it's for another company, not glokore. I have had enough trying to deal with them so I have filed a complaint with the BBB
August 4, 2025
Unprompted review
Reply from Glokore
We’re sorry to hear about your experience and understand how frustrating it can be when a product doesn’t work as expected. We truly want to resolve this for you as quickly as possible. Unfortunately, we were not able to locate your order in our system with the information provided. If you could please contact us at [support@glokore.com or call us at 888-899-8534] with your full name, order number, or email address, we’ll be able to verify your order and send you a replacement charger or assist with a refund right away.
We take these matters seriously and are committed to making sure you receive the product and support you deserve.
*update* - Our customer service member refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We hope this resolves your issue.
I had heard about this type of light…
I had heard about this type of light therapy and I’m glad I decided to order the product. It came promptly and when there was an overcharge for something I hadn’t wanted the company restored my money to my card.
August 1, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience! We’re glad to hear your order arrived promptly and that our team was able to resolve the VIP order that was opted in at checkout. Your satisfaction is important to us, and we’re happy you decided to try our light therapy product. We hope you continue to enjoy the benefits!
After 5 uses my mask does not turn on
After 5 uses my mask does not turn on. Wrote to customer service with no resolution.
July 22, 2025
Unprompted review
Reply from Glokore
We’re sorry to hear about your experience and would like the opportunity to make things right. Could you provide us with either an order ID or an email for the order so we can resolve for you right away? Please contact us support@glokore.com or we'll request information here on Trustpilot, if you could provide us with your order detail we'll resolve your issue.
Horrible Customer Service and Product
During my purchase I put in my credit card number and proceeded to complete the sale but the glokore website would not let me complete it without trying to force me to buy another product so I hit the back button. The company has charged me for something I did not get and I have gotten the run around with customer service. Horrible, horrible customer service. I have used the mask for two weeks and I do not see any improvements.
August 1, 2025
Unprompted review
Reply from Glokore
We’re very sorry to hear about your experience and would like the opportunity to make this right. Unfortunately, we are unable to locate your order based on the name provided in this review. Could you provide us with the order detail so we could resolve your issue right away? Your satisfaction matters to us, and we are committed to resolving this promptly once we have the necessary details.
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Great customer service!!!
Great customer service provided by Kimberly. Like a few others on the review I was charged for a VIP membership which I did not order. Kimberly quickly issued a refund to me for that service.
July 30, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience with us. We’re glad to hear Kimberly was able to assist you quickly and process your refund for the VIP membership charge. We always aim to resolve any concerns promptly, and it’s great to know Kimberly provided the service you deserve.
We appreciate your feedback and the opportunity to make things right.
Great Customer Service
I ordered an LED mask for my sister, which she loves. When I was checking out, though, a link appeared for a VIP membership. I did not want the membership, but it was added to my cart. I reached out to the customer service folks at the easily accessible email address, and my concern was addressed immediately. What great, efficient, and cordial service! I’m so impressed with the professionalism of this company!
July 11, 2025
Unprompted review
Reply from Glokore
Thank you for your kind words and for sharing your experience! We’re thrilled to hear your sister is enjoying the LED mask and that our customer service team was able to assist you quickly and professionally. Providing efficient, friendly, and accessible support is always our goal, and it’s wonderful to know we met your expectations.
We truly appreciate your feedback and your trust in our company.
PayPal has given my old address for…
PayPal has given my old address for delivery, I notified the company to change it, what they did
July 7, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience. We’re glad our customer service team was able to quickly update your shipping address so your order could be delivered correctly. We appreciate your trust in us and look forward to serving you again in the future.
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