Glo Melanin 

Great experience working with Elkya to resolve a minor issue. She provided efficient customer service and I appreciate her assistance. The products are wonderful and I am looking forward to my new shipment.

Elyka P. went above and beyond to resolve the issue with my account. While others tried to help, Elyka diligently discovered that I had two different email addresses: one for opening my account and another for making payments. Glo Melanin understood the situation and issued me a credit. I truly appreciate a company that values customer satisfaction. Thank you all!

Elyka was very helpful when responding to my email to support regarding an order that never arrived due to being damaged in transit. This was my first order and won't be my last. Customer service is fast and friendly.

What I didn’t like was that I had a shipping issue and UPS was awaiting a response back from the company which left me in limbo with my purchase for two weeks. I reached out via email and that was a dead end on numerous occasions. I tried the chat and the virtual assistant brought some relief and then I spoke with a real person. Elyka came to the rescue and rectified my situation. He or she (not sure of the sex) was very caring and understanding. They felt my frustration and wants and is making my issue right. I hope that this shipping goes smoothly this time around so that I can see what the hype is and enjoy my purchase! Elyka, thanks again for the assist as it means a lot! Your customer service was outstanding!!

Great experience help in handling my concerns I pray God bless over your business thank you for everything

Rio was very helpful with helping me with my order to get it sent out to me

The product arrived on time. I have only used the product a week now and haven't seen much difference yet. However I am hopeful it will give me a confidence boost. The price was extremely reasonable. After 30 days of use, i will rewrite and update on my process

Be very careful giving this company your Credit Card Information. Without your permission they will charge you monthly charges of $16.04. I had to call my Credit Card Company to stop this charge from occurring monthly. Plus they were not sending additional products just taking money from my account. I do not want any additional products please.

⭐⭐⭐⭐⭐

Exceptional customer service.

Elyka provided one of the best customer service experiences I have had in a long time. She was prompt, professional, courteous, and compassionate throughout our communication. Every question and concern was addressed with care, clarity, and respect.

What stood out most was her willingness to listen and her genuine commitment to ensuring I felt heard and supported. Her communication was timely, thoughtful, and customer focused from start to finish.

Thank you, Elyka, for your professionalism and outstanding service. You are a wonderful representative of your company, and your dedication to creating a positive customer experience does not go unnoticed.

The products speaks for themselves with the amazing results you will receive, but I want to brag on their amazing customer service. I had an issue with my shipping address and my product was returned to the company. Once I let them know it was on its way and explained what happened. I was quickly connected with a representative name Rio, that quickly update my address and ensured me that I would receive my product. I received my new tracking info as soon as it was resent out and Rio kept in touch throughout it all. I am definitely a happy customer!

In reaching out to request a refund Nia and Elijah were very responsive. Elyka was very helpful in answering my questions and getting the information and instructions I needed to properly complete the process for a full refund. She was very courteous and personable. Definitely appreciated their assistance.

I really love my scrub, my oil and my soap got me looking and feeling good. Order came fast in a cute box. Just for me!

Hi there - Elyka really helped me understand the process and was extremely patient with me. The hyperpigmentation on my head is more noticeable since going bald. Glo Melanin was recommended to me a few times, but I only recently started using the products. Thank you very much, and I look forward to posting some after-pics showing the results in a few weeks.

I’ve been using the melanin flow bundle for 4 days now and my skin has never felt better. Moisturized, soft, you can feel everything working. I can’t wait to see what 90 days brings!

I’ve been a customer from nearly when Glo began. Their scrub product has been so helpful when it comes to ingrowing hairs (both bikini & underarm). Shoutout to Rio for the support with a challenging order.

Elyka made my customer service experience a 5 star, she was prompt and took care of me. I received my products and couldn't be happier.

⭐⭐⭐⭐⭐ The Gold Standard of Customer Service!!

Glo Melanin brand is the BEST!!

I rarely take the time to write reviews, but this experience was so exceptional that I felt compelled to share this!

After purchasing one of this company's products through Amazon, I unfortunately discovered that it did not agree with me due to my allergies. Naturally, I was disappointed, and because I had not purchased directly from the company's website, I assumed there would be very little they could do to help.

I could not have been more wrong.
The representative who assisted me provided what was, without question, one of the most remarkable customer service experiences I have ever encountered. From the moment ELYKA responded, she treated me with genuine kindness, patience, understanding, and respect. She listened carefully to my concerns and made me feel like my experience truly mattered.

What impressed me most was that she had absolutely no obligation to help me. The purchase was made through Amazon, yet she never once made me feel like I was being passed off or dismissed. Instead, she took ownership of the situation and worked tirelessly to find a solution.

Her generosity and dedication went far beyond my expectations. Not only did ELYKA address my concerns with compassion and professionalism, but she also provided multiple gift cards so that I could try other products better suited to my needs. I was genuinely speechless. In today's world, where so many companies hide behind policies and automated responses, finding someone who truly cares about people is incredibly refreshing.

Large corporations with vast resources could learn a thing or two from this company. Despite being a smaller business, they delivered a level of customer care that surpassed many household-name brands I've dealt with over the years. The attention, empathy, and personal touch I received were simply extraordinary.

This representative Elyka is an absolute gem and a tremendous asset to the company. She transformed what began as a disappointing experience into one that left me feeling valued, appreciated, and eager to support the brand in the future.

Customer service is often talked about, but rarely practiced at this level. This wasn't just good service—it was exceptional service. It was the kind of experience that creates lifelong customers and inspires people to tell others about a company.

To the representative who helped me: Elyka, thank you. Your kindness, professionalism, and willingness to go above and beyond did not go unnoticed. You turned a negative situation into one of the most positive customer experiences I've ever had.
Five stars are simply not enough.

I came across their website after reading ai generated products from other websites but when saw their products made with real and simple products that works on black people skin and generated especially for black skin, I stopped immediately, Supper products. I needed to purchase it straight away, that I even ordered two by mistake but that was sorted by Elyka when contacted thecompany. The order came quickly and was delivered 3 days🙌 I was so happy because I used it the same evening and had immediate result in my skin tone. Brightness and softness was clearly noted. It's hard to find real products that works nowadays. I ordered the whole set and is worth every penny because of its quality. I am really happy with my products and will order their products again. thank you for your support Elyka 🙏 🙌 ❤️

My issue was resolved in a timely manner. Elyka was very helpful and I appreciate her professionalism and quick response to my issue.

The Best. I notice big improvements in acne, dark spots and crows feet as my skin feels soft and smooth. Excellent products.👏🏼👏🏼