Gloucesterpetshop Reviews 

Absolutely shocking!!! I ordered on the 15th February. It is now the 24th of February. I’ve still not got my dog food. M Obviously I’ve had to order my dog food from else where else they would have STARVED to death YOU absolutely half whitts! I’ve emailed and emailed and emailed to be copied and pasted automatic responses 1st about them chasing my order to be dispatched and 2nd chasing my refund that should have already been issued. NEITHER HAVE BEEN FULL-FILLED. There is no way to contact them other than through email which says it all really! Do not buy from here AVOID AT ALL COSTS! I WILL BE CONTACTING TRADING STANDARDS TOMOROW

ALSO TRADING UNDER ADVANCED PETS!! AVOID AT ALL COSTS!

Fraudulent Company.
Ordered on 18th of December. Never received goods. Asked for refund in January. Now its the 23rd of February and still no goods or refund.
STAY AWAY FROM THE CROOKS. THATS WHY THEY HAVE NO CONTACT METHOD OTHER THAN EMAIL. NO WAY TO CALL THEM. WILL CONTACT MY BANK AND WATCHDOG TOMORROW MORNING.

Ordered dog food, had to send an email a week later chasing the product and obviously had to order from elsewhere, was told that they would get back to me once they’ve checked with the dispatch department, 2 days later still no reply so requested a refund, email got ignored until I threatened to raise a dispute with my bank, they then replied saying the refund was getting processed and a week later I’m still waiting on my refund. I Will never order from here again and the fact that there’s no telephone number says it all. AWFUL

Ordered ear cleaner for my pet, had to chase order as no delivery. Had to chase order again only to be told now out of stock and a refund will be issued to me. As yet after 2 weeks still awaiting refund. Very poor customer service, would not recommend.

ZERO STARS. SCAM
Half a delivery, no refund and recieved no contact.
Do not use.
Do not use
Do not use

Placed an order ~1 month ago. I was told it was unavailable and I should expect a refund within 5 working days. No response to emails and no refund processed to date. I am reporting this company to the ombudsman. I only received my refund after contacting my bank’s fraud dept.

UPDATE: oh. my. god. These guys are now rebranding themselves as Advancedpets. Both Trustpilots have the same fake five-star reviews.

For example this is on both sites:
Needed some stomach calming tablets…
Needed some stomach calming tablets urgently so i gave them an email and they was really helpfully and supportive, was able to send out 3 boxes the same day with royal mail next day!

They even went so far as to deny the association, by taking their Advancedpets domain down when I posted my review.

Don't be fooled - the gloucesterpetshop domain goes to an 'advanced pets' site, all my correspondence was with 'advanced pets', and it's even on my bank statement...

These guys will take your money and not give you anything for it.

Ordered a new non-slip dog bowl three weeks ago and still waiting for delivery. It's now clear to me that these people are scammers - they take your cash and deliver nowt. Customer service is poor and just consists of pathetic excuses. Avoid at all costs. Robbers.

Disgusting place ordered 3rd of Feb still not received my order requester a refund a week ago not been sorted emailed several times had 1 response saying went to spam so replied back telling them I want my refund sorted now 4 days later still no other response I would avoid this place like the plague unless you want to have no items your money taken then no response there after will be reporting to trading standings and the bank for fraud as they take your money send no goods then constantly ignore you.

Disgraceful service, I would have given -stars if I could, no hamster bedding arrived and no refund despite constant emails - does anyone know how to get your money back - I do not believe the reviews I fell for the five stars but now believe they are fake as the company are thieving scumbags and just take your money with no intention of supplying the items

Terrible service. Found out that after waiting about 4 weeks my order had been cancelled. Chased for a refund about 4 times, received an email back saying this will be passed to accounts to refund, but no refund after another 4 weeks & no further communication.

I order bird cadge disinfectant December the 23rd, after many emails I found out the disinfectant isn't in stock, I was promised a refund and I am still waiting ( Feb 13th) by far the worst company I have had the displeasure of purchasing from. AVOID AT ALL COSTS!!

I’ve seen a few people with this problem now, which makes me think it’s a bigger problem.

Order has still not arrived after two weeks, every time I email I get told somebody will chase it up, to then receive nothing.

I then email again and get told the same thing.

Shocking communication & don’t receive the order you’ve PAID for. What’s the point?

I placed an order with this company nearly 4 weeks ago and still haven't received my order or any updates on when the order will arrive. I have chased it up twice and both times received an email to say someone was looking into this - followed by nothing. Finally, last week I asked for my order to be cancelled and refunded - I have received no communication or refund. As far as I can see this company does not have a UK telephone number to speak to anyone and I'm not getting anywhere with email. I would not recommend ordering from this company.

DONT GO NEAR. ROTTEN. PROBABLY FAKE. HORRIFIC. Ordered two packs of carefresh about a month ago now. Dispatch was 2-5 days after about the 7th day or so I gave up and requested a refund. Still nothing. Just crap emails about how they are very sorry and that finance was on a “course” I’m reporting the transaction to my bank on Monday to see if there’s anything they can do.

BASICALLY JUST AVOID AT ALL COSTS AS YOUR ORDER WON’t ARRIVE! Don’t waste your money

Order was never dispatched, still haven’t received my refund or confirmation of the refund as promised. So angry as had ordered bits for my dogs birthday and it wasn’t a cheap order either. Disgraceful customer service, promised proof of refund but then got ignored by the company.

It appears no option to update review on Gloucesterpetshop website so placing here instead (Original review copied below).
I received an email response to original review saying comments acted upon. NOT true. Contact email address on their website is STILL WRONG. It should be sales@ ... and NOT sale@... My order placed Dec 21, but I can see loads of people had similar problems in Jan 22.
Google street view of address shows this likely a 'back bedroom' business. May be good intentioned but simply can't cope.
My Original review:
Goods didn't arrive after approx 2 weeks. Emailed 3 times to ask why - no response to any. Then 3 items arrived (6 ordered) in badly torn, secondhand bag. No paperwork or explanation for missing items. Checked reviews (oh boy!) -Thanks to reviewer who highlighted incorrect email address on website! (its sales@ ..., NOT sale@...). Emailed asking for refund on missing items - fInally got response asking me for details. (Had already sent photos of items received). Was told I'd get refund, which did actually arrive! I really wasn't sure it would. CHECK REVIEWS. Odd they are split between AWFUL and EXCELLENT.

I wish I would have read the reviews for this company before placing my order. Order placed on 22nd Jan, money taken but no goods have been despatched even though their website states within 2 - 5 days. All you get when you email is 'they will chase their despatch team' you are not given any update on when your order will be despatched or whether they even have the items in stock. After reading the reviews I requested a full refund, but to make sure I've lodged a chargeback request with my card provider. Save yourself all the hassle and avoid this company.

Needed something urgent for my dog, placed the order and emailed them if there was anyway to speed up dispatch, they replied to say they would try but usually takes 3-5 working days. A week and half passes nothing has arrived, contacted them to get an update to be told they don’t have any stock, how ridiculous. How can you not know in 10 days realise this and contact me to say so, instead leave it for me to chase you. Stay clear

Placed my order on 17/12/21 and knew it was a gamble hoping it would arrive in time for Christmas. So, Christmas came and went, my order didn't arrive - fair enough. New Year came and went - still no delivery of my order - I thought that perhaps they were closed for the Christmas period - although I couldn't find any details on their website. By 07/01/22 I'd still not received my order, nor any dispatch update. Plus, I'd seen the item I'd ordered was now out of stock - so I contacted customer services. I received a really polite email reply from them, the same day, explaining that my order should have been dispatched and that they did in fact have enough stock to fulfil my order, so they would “chase this up'” Whilst waiting for further communication from them, I decided to check Trustpilot - oh how I wished I checked earlier. Lots of people were complaining that they had not received their orders and that contacting Customer Services was not improving their situation. Therefore on 19/01/22 I emailed customer services again, but this time to request a refund as I had still no order and no further communication added with little hope after reading the Trustpilot reviews. I was reassured that my request would be passed onto the finance department, and my refund would be back in my bank account in up to 5 working days. This has since passed, so I contacted customer services AGAIN on 28/01/22. This time, I was told that the finance department were on a training day (31/01/22) and that my request would be dealt with "immediately" the following day. Now it's 02/02/22 - still no further communication, no refund or no order! I’m really exacerbated by the whole situation and wish I’d never ordered from them. Avoid at all costs unless you want to waste your time chasing customer services for a refund for an order that never arrives!