Absolutely superb customer service from the whole team at Gloucester Plumbing & Heating Ltd. Noted a slight leak from a 'flush to floor' bathtub over the weekend. Contacted Tasha on Monday and Tuesday... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are your local plumbing and heating company. We are Gas Safe and Oftec registered. We deal with commercial and domestic properties, from boiler servicing and breakdowns to full installations, brand new bathrooms and kitchens to small plumbing issues.
Unit 5b Tuffley Park, GL2 5DE, Gloucester, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have recently had 2 new boilers fitted into our church. GP & Heating Ltd installed them both in a very professional manner.
We have had a previous boilers serviced by them for many years and they always have given us excellent service. All the engineers are excellent and are very professional. Special thanks to Sam Adlam for her expertise and attention she has given us. Well done everyone.
Have used GP& Heating on numerous occasions and have found them very reliable and efficient, my MIL(89)had a boiler breakdown late at night they managed to fit her in, diagnosed the problem and ordered the parts and were there 0800 the next day to get it going again, excellent service
Perfect service all round always the best. Thanks
I have used the company for annual services and gas safety checks for over 5 years so have got to know them well. This time there was an airlock stopping the circulation pump working properly stopping the heating working. They came within 3 days despite at least a week's bookings and offered me a slot sooner if anyone cancelled. Great service, people and prices. Always happy to support local tradespeople.
Very satisfied with the service provided by Gloucester heating and plumbing. Engineers are always polite and friendly and work efficiently. I would recommend this company.
Great communication and a friendly service - Gloucester plumbing service all of our property portfolio providing boiler servicing - landlord certification and maintenance - a great service
Thank you
GusMcKenna
Engineer was prompt and on time, very polite and carried out the work for us very efficiently!
Have used the company for many years now and have always been very satisfied with the service.
Prompt, efficient, professional and friendly service. No negatives from us!
No hesitation about recommending this company : )
Excellent service and professionalism, always a pleasure to have Gloucester Plumbing and Heating Ltd to do my gas services and plumbing requirements. Great company with excellent staff.
Thank you.
The Gas Safe Engineer was polite, worked efficiently and left the boiler in a clean state.
I had instructed a service and gas safety check on an older gas boiler.
The Gas Safe Engineer didn’t use the opportunity to ‘sell’ me a new boiler. He tested the boiler and provided a certificate of safety.
Twice booked, and still the job remains uncompleted. The first time I understand, it was a last minute cancellation from their end as the engineer needed a personal day. That, I get! So I rescheduled for 1400hrs a few weeks down the line. I arrived at my house at 1345 and waited patiently. No one came so I rang the office and was told the engineer was at my property shortly before 1330 and because there was answer, the job was aborted. Bare in mind the appointment was set for 1400hrs and this was the second day I've had to take off work. And now the office isn't replying to my emails. Very unprofessional.
When redoing our bathroom, the initial discussions and advice were excellent; unfortunately because of how busy they were, it took a while to get the work started. The timeline which we were given went according to plan which was helpful to us.
The plumber and carpenter in particular were excellent in their workmanship.
Gloucester Plumbing & Heating highly recommended.
Excellent service. Assessed need gave options price reasonable and installation good. Would recommend and will use again.
After contacting Gloucester Plumbing & Heating an appointment was scheduled in quick time. Zak was professional, prompt to communications and incredibly supportive in defining the requirements for the works, despite the changes which were required in the run up (driven entirely by myself). Zak was patient and was happy to ammend upon request. During the work Louis and Kev were incredibly polite and courteous at all times, respectful of the property and kept me updated throughout. A few issues did occur during the work, but these were addressed swiftly and promptly without any questions or issue. Work is now conplete and we are very pleased, all work completed to a quality standard (a couple very minor snags but nothing in comparison to some of the experiences I've had in the past). All in all I would happily use again, took all the stress out of organising the different trades, professional, great communication and easy to work with.
Fantastic job by Engineer Ethan and his junior apprentice, power flushing 14 radiators in our office, well done both 👏👏 highly recommended 👍👍 ⭐⭐⭐⭐⭐
Disappointing service from this company unfortunately.
They carried out a gas boiler service in February but after finding a problem with gas pressure the service was aborted . They returned on March 16th and repaired the problem and left saying all is OK now.
On Sunday 10th April we awoke to find that there had been a leak from a pipe joint under the boiler which had caused serious damage to our newly plastered ceiling.
I contacted them the following day regarding this .
They arrived at 3.00pm that day and found the leaking joint and tightened the nut. The fitter left after photographing the damage saying that the office would be in touch as soon as possible.
I rang the office on Wednesday 13th after not hearing from them only to be told that they were not responsible for the leak as they hadn’t touched that joint during the repair job.
Surely any reputable company would have checked the joints under the boiler on completion of the job and would have found the leak ( it would only have taken a few minutes ) but they didn’t and subsequently a lot of damage was caused.
The engineer that I spoke to in the office was adamant that they were not responsible for the leak and said that the matter was closed as far as he was concerned .
As a result of this I would not ever use this company again and would advise anyone else to be very careful when dealing with them.
This Company was recommended to me when I was planning a re-fit for my en suite. From the very first visit Zak was both professional and gave excellent advice. I was e mailed a schedule of what day each trade would be working and their name so I felt secure in who would be working in our home. The end result was amazing and I would not hesitate to use them again.
Please be aware that this company do not take payment by credit card. Their preferred payment method is in to their bank or by cheque.
Couldn't be more pleased!
From the initial contact Izzy, Zak and Jordan were superb - they did what was promised, when it was promised and at the price agreed. Definitely a fan, and they will certainly always be my first port of call for heating and plumbing issues!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.