Gloucester Plumbing & Heating Ltd Reviews 

100
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the service is prompt and highly efficient, noting that appointments are kept strictly on schedule and work is executed with remarkable thoroughness. People consistently praise the exceptionally friendly and knowledgeable staff members for patiently explaining every step of the process and always leaving work areas completely tidy. Customers strongly highlight the reliable annual boiler servicing and quick repairs, making this business a trusted and essential go-to provider for all household plumbing requirements. Reviewers express complete confidence in the skilled engineers, pointing out their dedication and professional attitude during every visit.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting promptness, efficiency, and thorough... See more

Staff

Reviewers highlight positive aspects of staff, praising engineers for being polite, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service from the whole team at Gloucester Plumbing & Heating Ltd. Noted a slight leak from a 'flush to floor' bathtub over the weekend. Contacted Tasha on Monday and Tuesday... See more

Company replied

Rated 5 out of 5 stars

Harvey our fitter was persistant in the persuit of perfection,in a cranky 100 year old property with very imperfect pipework. He was literally face down, in the dirt,drilling impassable concrete in 3... See more

Company replied

Rated 5 out of 5 stars

We had two visits from Dave G at Gloucester heating and plumbing ! Problem was low water pressure ! Turns out it was a gradual leak we hadn’t spotted at first but quickly resolved! Courteous friendly... See more

Company replied

Rated 5 out of 5 stars

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms. He also wore shoe protectors upon entering our carpeted home. We've use... See more

Company replied


Company details

  1. Home & Garden

Written by the company

We are your local plumbing and heating company. We are Gas Safe and Oftec registered. We deal with commercial and domestic properties, from boiler servicing and breakdowns to full installations, brand new bathrooms and kitchens to small plumbing issues.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(100)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

We have recently had 2 new boilers…

We have recently had 2 new boilers fitted into our church. GP & Heating Ltd installed them both in a very professional manner.
We have had a previous boilers serviced by them for many years and they always have given us excellent service. All the engineers are excellent and are very professional. Special thanks to Sam Adlam for her expertise and attention she has given us. Well done everyone.

November 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Have used GP& Heating on numerous…

Have used GP& Heating on numerous occasions and have found them very reliable and efficient, my MIL(89)had a boiler breakdown late at night they managed to fit her in, diagnosed the problem and ordered the parts and were there 0800 the next day to get it going again, excellent service

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler call-out recently

I have used the company for annual services and gas safety checks for over 5 years so have got to know them well. This time there was an airlock stopping the circulation pump working properly stopping the heating working. They came within 3 days despite at least a week's bookings and offered me a slot sooner if anyone cancelled. Great service, people and prices. Always happy to support local tradespeople.

November 15, 2023
Unprompted review
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Rated 5 out of 5 stars

A big thank you

Great communication and a friendly service - Gloucester plumbing service all of our property portfolio providing boiler servicing - landlord certification and maintenance - a great service

Thank you

GusMcKenna

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Engineer was prompt and on time

Engineer was prompt and on time, very polite and carried out the work for us very efficiently!
Have used the company for many years now and have always been very satisfied with the service.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Prompt, efficient, professional and friendly service. No negatives from us!
No hesitation about recommending this company : )

November 14, 2023
Unprompted review
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Rated 5 out of 5 stars

The Gas Safe Engineer was polite

The Gas Safe Engineer was polite, worked efficiently and left the boiler in a clean state.
I had instructed a service and gas safety check on an older gas boiler.
The Gas Safe Engineer didn’t use the opportunity to ‘sell’ me a new boiler. He tested the boiler and provided a certificate of safety.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Twice booked and still not completed

Twice booked, and still the job remains uncompleted. The first time I understand, it was a last minute cancellation from their end as the engineer needed a personal day. That, I get! So I rescheduled for 1400hrs a few weeks down the line. I arrived at my house at 1345 and waited patiently. No one came so I rang the office and was told the engineer was at my property shortly before 1330 and because there was answer, the job was aborted. Bare in mind the appointment was set for 1400hrs and this was the second day I've had to take off work. And now the office isn't replying to my emails. Very unprofessional.

September 11, 2023
Unprompted review
Rated 4 out of 5 stars

Bathroom makeover

When redoing our bathroom, the initial discussions and advice were excellent; unfortunately because of how busy they were, it took a while to get the work started. The timeline which we were given went according to plan which was helpful to us.
The plumber and carpenter in particular were excellent in their workmanship.
Gloucester Plumbing & Heating highly recommended.

June 19, 2023
Unprompted review
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Rated 4 out of 5 stars

Excellent service

Excellent service. Assessed need gave options price reasonable and installation good. Would recommend and will use again.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended (en suite)

After contacting Gloucester Plumbing & Heating an appointment was scheduled in quick time. Zak was professional, prompt to communications and incredibly supportive in defining the requirements for the works, despite the changes which were required in the run up (driven entirely by myself). Zak was patient and was happy to ammend upon request. During the work Louis and Kev were incredibly polite and courteous at all times, respectful of the property and kept me updated throughout. A few issues did occur during the work, but these were addressed swiftly and promptly without any questions or issue. Work is now conplete and we are very pleased, all work completed to a quality standard (a couple very minor snags but nothing in comparison to some of the experiences I've had in the past). All in all I would happily use again, took all the stress out of organising the different trades, professional, great communication and easy to work with.

July 11, 2022
Unprompted review
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Rated 1 out of 5 stars

Be wary about using this company.

Disappointing service from this company unfortunately.
They carried out a gas boiler service in February but after finding a problem with gas pressure the service was aborted . They returned on March 16th and repaired the problem and left saying all is OK now.
On Sunday 10th April we awoke to find that there had been a leak from a pipe joint under the boiler which had caused serious damage to our newly plastered ceiling.
I contacted them the following day regarding this .
They arrived at 3.00pm that day and found the leaking joint and tightened the nut. The fitter left after photographing the damage saying that the office would be in touch as soon as possible.
I rang the office on Wednesday 13th after not hearing from them only to be told that they were not responsible for the leak as they hadn’t touched that joint during the repair job.
Surely any reputable company would have checked the joints under the boiler on completion of the job and would have found the leak ( it would only have taken a few minutes ) but they didn’t and subsequently a lot of damage was caused.
The engineer that I spoke to in the office was adamant that they were not responsible for the leak and said that the matter was closed as far as he was concerned .
As a result of this I would not ever use this company again and would advise anyone else to be very careful when dealing with them.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

En Suite re-fit payment

This Company was recommended to me when I was planning a re-fit for my en suite. From the very first visit Zak was both professional and gave excellent advice. I was e mailed a schedule of what day each trade would be working and their name so I felt secure in who would be working in our home. The end result was amazing and I would not hesitate to use them again.
Please be aware that this company do not take payment by credit card. Their preferred payment method is in to their bank or by cheque.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Don't look anywhere else!!

Couldn't be more pleased!
From the initial contact Izzy, Zak and Jordan were superb - they did what was promised, when it was promised and at the price agreed. Definitely a fan, and they will certainly always be my first port of call for heating and plumbing issues!

February 28, 2022
Unprompted review

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