Glovo Reviews 

Worst experience ever. 1 hour after my order and 3 drivers accepted the request and never got to the place to pick up the order until it was time to close.
I really hope this app ends.

I would stay away from GLOVO PT because first of all is unreliable, they keep canceling order, and just minutes away from the delivery time, and if you think they will reimburse you automatically because they couldn’t fulfill the order you actually have to request a reimbursement. And yet they canceled them on their parts. The worst part is that you have to convince this agent on this little chat on the app and they’re always trying to stall you to not reply. They go off online forever just to put you off from requesting the money you gave them to not receive anything. To me that is equal to stealing. I shop from all sort of delivery services from all over the world. GLOVO PT is designed to steal money. Corrupted, untrustworthy unreliable and really shady. Quite honestly GLOVO PT is the worst in the world. They even tried to trick you during the chat, the pause for several minutes then another agent will take over. You have to explain everything again they pretend not understand. It’s so corrupted.l I’ve never seen anything like it.

Been to Portugal for holiday please don't order anything on glovo they steal your money

Very bad experience.
1. Duplicate charges – I was charged multiple times for one single order. These were not temporary authorizations; the money was actually deducted from my bank account.
2. Misleading Prime subscription – Prime was offered and added during checkout to receive the promotion, but the benefits were not properly applied. Later they claimed it was activated “after” the order, which contradicts what was shown during payment.
3. No real customer service – Only generic template replies. No clear explanation, no proper breakdown of charges, and no real solution.

I ordered 8 hotwings and one hamburger from Glovo, guess how much they deducted?
19.9( food fee plus a prime fee)+ 3.99( repeat charge prime fee)+ 16.21( repeat again charge the food fee， totally 40.1 euros.
That’s ridiculous!!!!!

This is extremely frustrating and feels very misleading. A company handling online payments must be transparent and responsible.

Five months without payment of €205.02 for completed courier work.
The amount was acknowledged by Glovo, removed from my earnings, never paid, and no SEPA transfer proof or payment date was ever provided.
Multiple support tickets were repeatedly closed as “resolved” without any payment.
This is not a delay — it is retention of earned funds.

I had three consecutive good orders with missing items. The first order with missing item was dealt with professionally and a refund given for the missing item. Another order with 2 missing items was deemed unrefundable with no explanation given…even though I presented receipt for the order at a cost of 5,40€. I am still waiting for an outcome for the third order with missing item after contacting Glovo three times to date. Because of previous orders having missed items, I even checked with the driver to see if the order was complete before he left. I asked him where the rest of the order was and he laughed and said it wasn’t to do with him and contact Glovo! This company is a joke and although convenient and pleasing when all items are delivered, it’s not worth the risk of not knowing if an order will arrive in full. Sooo disappointing as the businesses that use this service offer amazing products.

glovo stole my money and the driver ate my food at the end of the road. this is a disgraceful company with no morals or customer service.

Awful experience.

Two times orders grocery.

Never delivered while the app says it is.

The support also refused to provide a refund for undelivered order.

Imagine dividing your Trust Pilot pages per country to avoid bad ratings and still having a 1.1 rating. Wonder how regulators even allow this company to operate. I was in holidays in Faro and made an order to try the service, they asked me to join Prime for a free trial. I stopped the trial and still got charged 5.99€ yesterday. I thought ok maybe I can still use it but no, they don’t operate where I live. When I asked for a refund in ENGLISH I got a reply from Nayely F. saying in SPANISH for some reason that they couldn’t refund me but I could still use the subscription. I live in a country where Glovo doesn’t even operate so I can’t use it, note that I literally said this in my first contact so clearly Glovo can’t even read an email… Yikes Portuguese regulators should just shut this company down because it’s a mess and not in a fun way.

I got the wrong order and was promised a refund of o my payment method. I got a refund to credits and contacted them again. they couldn’t do anything while they clearly made the mistake and they blame it on the customer.

It is impossible for a user to choose pickup for Curb in Porto, yet Glovo modified my delivery order to pickup and will not refund my money. So no food delivery and they stole my money. When I reached out they refused to accept any fault or correct the situation.

DO NOT USE GLOVO

The groceries were left on the entrance of a 3 story building with no notice. The answer from the agent that was suposed to help was not helpfull at all.

I just returned from vacation and placed an order through Glovo on Friday. When my order arrived, one sandwich was missing. This was a terrible experience, especially considering I paid a very high amount. The delivery took a long time, and to make matters worse, the courier ate the missing sandwich — which was meant for my child. I will never use this app again, and neither will my friend or my family.

Incompetent, unable to do the service...pay zero care to what they bring and how...completely zero

Ordered groceries from Continente, the app said after a while that the order had been delivered, which it hadn't, what happened was that the driver came to my home, stayed in the stairs and asked if I had received my delivery, to which I of course said no, and asked if he was not supposed to do that. Instead he walked away and I saw on the app that he drove away, and nothing was delivered. Contacting support I asked them to make me a new order as Continente was about to close soon, instead they took 20 minutes to 'investigate' this 'issue', and then they refunded it in Glovo balance and closed the chat. Now Continente was closed, and there I sat with no money (just Glovo credits) and no food, 21.15 a Saturday night...

This is not my first really bad experience with them, I uninstalled the app last year after being scammed on a refund that never arrived and a support that refused to reply to me, but decided some weeks ago to cut my losses and give them a second chance.

Stupid naive me. Now the app is out and I have blocked their emails in Gmail, as they are all "no-reply" emails any way, so it's clearly a company not interested in two way customer communication either.

If I could leave a negative mark I would. I ordered sushi and they delivered someone else's order. This was at the end of May. I immediately contacted support but they kept telling me that they have issues with their system and never refunded me. This company is a scram. Support is useless. I filed complain to the local consumer protection agency and will continue to chase them because with such and attitude they don't desrve to have a single customer.

Hello Glovo team,

On your desktop website, the product search box has a serious usability issue. If a user types quickly (like writing “milk”), the input lags or skips letters — so the result ends up like “mk”. This happens because your search triggers live lookups with every keystroke, and it’s unable to keep up.

Please consider adding a debounce delay (e.g., 300ms) or only search after pressing Enter. This would greatly improve the desktop experience.

It’s surprising this hasn’t been fixed — there’s no visible way to submit general feedback via your website or app, which may explain the lack of complaints.

I hope this gets passed on to your dev team. Thanks!

⸻

We should stop ordering! They cancelled and charged me! I have all my proofs and still they said its my fault.

Went to another city and ordered food. Immediately upon pressing the button, I've realised that Glovo didn't update my location. So I contacted support straight away and told them about the issue. The agent told me "not to worry because mistakes happen" and they would help me. That all happened seconds after the order.

The agent wasted time by giving me useless instructions that didn't work. Then they closed the chat when the order was already being delivered.

Another ticket where they were supposed to process my refund based on the first agent's promise, was then closed too. Of course, they just told me to screw myself, not in English.

This perfectly shows why Portuguese economy is failing. Glovo support in Spain is amazing, always quick, caring, and efficient. These guys in PT don't really care about anything and the paying client is always wrong.

Switching back to Bolt because Glovo is a joke. At least, in Portugal.

Glovo Portimão is bad! Don't order there if you want to have no food delivered and money stolen from your bank account! Acces denied on Glovo app so I can't have a refund. This is organised crime! Well done Glovo!