Glovo Reviews 

I was browsing the app, added an article to my cart and went on browsing on another app. After a short time Glovo went ahead with the order without my authorisation. I tried to cancel it but there was no way to do it, so I got stuck with an order I didn’t want.

Absolutely terrible customer service. I ordered a product from a pharmacy (Auchan) via Glovo and got the wrong product. I have spent 2 hours talking to Chat customer service and they keep resolving my case using 1000 words to say how sorry they are and then concluding that "unfortunately they cannot" compensate me or refund me. I dont want compensation or refund, I want the correct item delievered and the incorrect item picked up. What is wrong with this people. Only in Portugal thought...

The delivery driver cancelled my order because the intercom to my apartment wasn't working and he informed me that my mobile was unreachable. I didn't have any missed calls, but by chance I caught him taking my order back to his bike to leave. I shouted after him, but he said its too late, because the order was cancelled. It was cancelled very quickly! I didn't have any missed calls. He wasn't going to give me the order, but I begged him to and he eventually, reluctantly let me have the order after he made a phone call in a different language, so i couldn't understand, but then in the end, he did give me my order, however I discovered later that more than half of the order was missing. This is a total mess now because the order has been cancelled, but I received some items, so its now not a straight forward situation. Now I have to wait up to 3 business days for Glovo customer service to email me regarding this and in the meantime, I have not been refunded and its a major inconvenience! The information they are requesting is long and complicated with photographic evidence also. Its unacceptable that I have to wait 3 business days for someone to resolve this, and its the weekend, easter weekend, so it could be a while before anyone contacts me, if they will even resolve it?.....Quick update, Glovo have already said that they will NOT refund me. They have not given me a chance to even respond and are also not responding back. They only send automated emails saying that I will not be compensated etc and then don't respond back! I don't even want a refund!!!!! I just want my order! What I thought was going to save me time and inconvenience has turned into a nightmare and also they have not sent me the missing items and the majority of the items from Dialprix supermarket was missing. Its basically ruined my whole day and unless the bank give me back my money then I may have also lost my money and my order. Time will tell.

....latest update.... (This is now the day after) I contacted the local Dialprix supermarket by phone,( I wish I had done that in the beginning) where my order came from and was collected by Glovo, to try to get some answers. The helpful employee, that I spoke to at Dialprix, said that orders are getting cancelled all the time through Glovo, almost every day something like this happens, so my experience was not an isolated case and he said that he had previously spoke to the drivers of Glovo, who are usually young men, so basically teenagers, kids! and they told him that working at Glovo, they can basically do whatever they want. Unlike Amazon where they will stop at nothing to make sure your ordered is delivered, Glovo is the opposite. Yes my intercom was broken, but I was looking out for the driver as well as tracking him and I actually saw the driver at the door with my order. I was expecting at least for them to call me and because I tracked him, I knew he was close to my address, which is why I had already made my way to the front entrance to my apartment to see if I could spot him, so he couldn't have been there for more than a minute, before he quickly cancelled my order. The look of disgust that I gave him when he said he cancelled my order. I was in shock and disbelief! There must have been 2 of them bringing the order separately, because as I already said, most of it was missing. I very much doubt that they returned my cancelled order to Dialprix supermarket, which is only round the corner, so the driver(s) maybe have kept my items that where missing, if they can do whatever they want. I will try to keep this review updated, if it will let me, to disclose the final outcome of this shocking experience. I actually don't blame the young delivery drivers. If they can get away with this then they will do that. It is the fault of Glovo for letting this happen. I cannot get in touch with anyone human at Glovo. Its all run by AI. This proves that AI can never replace humans without it been a complete disaster! Glovo is a complete disaster and a disgrace! I will NEVER EVER use them again, not unless I am prepared to possibly loose my order, because that is a definite possibility. If I could give them less than 1 star then I would do!

I want to say that Dialprix is a newish and up and coming supermarket in Spain and I actually love this supermarket so much. I have just started shopping here and I was so excited when I saw them on Glovo with free delivery after 20 euros spend and the staff are always very warm and friendly and the products are excellent. I only have great things to say about this supermarket other than that their brand could be harmed by working with companies like Glovo, because if this type of thing is happening every day then people are also going to blame Dialprix and possibly not shop there anymore, because of the fault and incompetence of Glovo, dragging a new companies reputation down!

I was charged on my credit card for an order I never placed. Even the number stated on my receipt is incorrect. Glovo is fraudulent! Be aware! Go with Bolt or Uber, NEVER WITH GLOVO! Their customer service is terrible as well! Giving me the runaround! Avoid at all costs!

WOULD RATE 0 IF POSSIBLE
Order 101221173000
Placed an order at 9pm, booked as delivered, never delivered.
Replaced that same order, app didn’t update, after 2 hours received an out for delivery notification.
Order was received at MIDNIGHT AFTER BEING PLACED AT NINE PM.
ARRIVED COMPLETELY COLD AND INEDIBLE - due to the nature of the dish, not possible to reheat.
Their customer service is inexistent. Keep trying to reach them, asked for a manager/supervisor and keep receiving automated case closed replies.

HORRENDOUS, NEVER AGAIN

Glovo in Marrakech, will scam you, will rob you and they will lie to you, there delivery guy never showed up and they sent me this message:
“ your order was cancelled because you weren't at the delivery address” lies, lies.
And be aware if they cancel your order they will not refund you EVEN IF YOU PAID $200, they keep all the money and you get 0.
NOW, IT’S YOUR CHOICE, YOU WANT TO BE ROBBED, go ahead and place your order.

The worst customer service ever.
You can t contact anybody, no email or phone. None at all. Just stupid help button that is useless. I order some things for my mom, like usually, just that this time she is in the hospital, after a major surgery.
I changed the the address with the hospital one, like I did before but this time didn't received any email confirmation for the order. Nothing. Just a phone call after around 2 hours, that my order is cancelled for wrong address, and I have been charged for all the products and the delivery fees.

It happened to me 3 times. First time one product was missing second time yhe order was totally wrong and 3rd time again product was missing I hate Glovo and not recommend it to no one

They took my wine that was never delivered and no refund

They are terrible with delivery. Every single time I order - both missing items and wrong items. And often they don't refund. Happened too many times, today finally left the app for good after they charged me twice extra and refused to refund when I have proof - the receipt which in fact shows which I items I got from the store (and those which I didn't). They would answer each of my messages in over 30 minutes. At the end the agents basically admitted to stealing my money. They wasted 3 hours of my day to reply. And each time they were sending generic messages with no details. They are fine in many other countries, but in Portugal - it's a scam! Anyways, left them for good and you should too.

This app is a tragedy masquerading as a delivery service. Over multiple orders, I’ve witnessed their drivers seemingly competing for the “Most Incompetent Courier” award. Packages vanish into thin air, drivers drive off with your order, and their support team’s stubborn refusal to issue refunds.

Let’s talk about Christmas Day—a time of giving, unless you’re Glovo. The driver quite literally drove off with my order, claiming Glovo support told him to do so. “Merry Christmas! You’re not getting your stuff,” They are out to rob people blind.

Reaching out to support feels like chatting with a wall that also insults you. They deny refunds as if they're personally paying out of pocket, gaslighting you into thinking your missing order is somehow your fault.

Glovo isn’t a delivery service; it’s a donation app where you fund drivers’ snacks and the support team’s apathy. Unless you enjoy losing money and time, avoid Glovo at all costs. Or, if you’re feeling particularly masochistic, try them out.

Rating: Negative stars.

DON'T subscribe to their glovo premium free trial, they withdraw the money suddenly without sending a notification that the trial is ending, and after contacting their customer service and financial department, THEY DON'T REFUND.

glovo delivered wrong articles no reply on complaint...

I’ve had multiple disappointing experiences with Glovo, but the last one was the worst by far. Every single time I've ordered, my delivery has been late, items have been missing, or the quality has been terrible. But this last time? A complete disaster.

First, I had to wait almost two hours for my order, while the app falsely claimed for over an hour that the courier would arrive in 5 minutes. When the courier finally showed up, they gave me the wrong order—*not one* single product I ordered, and everything they delivered was absolutely useless to me.

But the worst part isn’t the late delivery or the wrong items—it’s Glovo’s horrendous customer service, or lack thereof. I expected a full refund for the mess they caused, but it took them **two days** to respond with a **standardized email** saying they couldn’t do anything about it. What kind of company refuses to refund when they’ve messed up an entire order?

I’ve been trying to get in touch with them ever since, but all I get are these useless, automated emails. It’s beyond frustrating, and I’m seriously considering involving a lawyer because this feels like straight-up fraud. Glovo, or should I say this **criminal organization**, is the worst delivery service I’ve ever used. Avoid them at all costs.

Scammed out of money for missing items. Use UBER or BOLT instead. Glovo is the absolute worst!!! Total scam!!!

Scam. cancelled my order and never gave me my money back. no order received and no refund aswell.. absolute mockery.. dont give it a try.

Big group of scammers

I’ve ordered a courier service through their app and did this many times before without any problems. The courier always pays in the shop and delivers the parcel and I pay in cash.

Now the courier cancelled without reason and I have to pay for the order nonetheless.

Support is not helpful, they just charge my account and take money for non-delivery.

Worst app! Do not use! I ordered 192€ worth of groceries in Lisbon and received only two small bags of about 20€ worth, with most of the items I ordered missing. I was charged the full amount and there is no customer service and no refunds. No phone numbers to contact, no one responds to the chats, no one answers emails. It has been a month and no progress. Do not use this app, use Uber Eats or anything else!!

I didn't order myself, which I call it a luck. But my partner did and they have the worst experience of all. They made a charge, which was in the most sneaky way possible. And then when the driver of their partnered company came to deliver. They charged the card too. And we reached out to them, but their Customer Service is horrible. They have 3 teams who can't solve anything. What a joke! Never use them. Use Bolt or Uber instead. GLOVO SUCKS!

Overpriced (food is ~30% more expensive on top of €2.50 delivery fee on top of €1.49 surcharge for orders below €6.00) and subscription (€5.99/month).

Items are unilaterally added to your order without your consent and you're charged extra.

Shares your location data with third-parties.

Charges subscribers extra "weather condition" fee when it's ~20 degrees Celsius and cloudy (?!).

Otherwise excellent.

Good subscription (no fees) and excellent support (they refund you when something goes wrong).

Update (01/12/2026): I was surreptitiously charged a "weather condition fee" because it was ~15º C and cloudy. It didn't show up at checkout, only in the invoice.

Update (02/24/2026): The enshittification began: lowered Prime €1/month and started charging service fee on every Prime order.

Update (04/11/2026): Advertised 2% cashback if paid with MB WAY, cashed back 0% and played dumb when confronted with it.