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The Glow Company Reviews 1,924

•
TrustScore 5 out of 5

4.8

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 82% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Realistic looking flickering bulbs for Gas Fire

I Purchased the 10 Flickering Flame Flicker Bulb Fairy Lights & I wasn't disappointed.
Very quick delivery & well packed.
They are Fab I have a coal effect Gas Fire which we don't use very much as we have the heating on most of the time.
I have arranged the Flicker lights among the coals & I am delighted with the effect they give so realistic looking & brightens a dark hole.
Many people have commented on how real they look.
I would definitely recommend for use in a fire either coal or log, you won't be disappointed

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

RETRO LIGHTS

I was looking for some retro Christmas tree lights that would fit my Christmas tree which was bought in 1947 for my brothers first Christmas. Found what I wanted from your company. Easy to order and arrived in perfect time for Christmas. Very efficient service

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Product was out of stock

Product was out of stock awaiting delivery, then when received sent out by overnight delivery, Email received advising slight delay but rectified within 2 days.

December 15, 2025
Unprompted review
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Rated 3 out of 5 stars

part missing

One of the light sets had a plastic globe missing so I have one bare bulb on the set which is disappointing but it was too close to Christmas to return.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Ordered a gift for my wife early afternoon and received it late afternoon the very next day.
I couldn't believe how quickly it was despatched.
Glow proved that it can be done right 1st time.
Other sellers should aspire to be like Glow. FIRST CLASS SERVICE.
This was especially impressive as it's the busy Christmas period.
Awesome! 👌🏻

December 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Fairy lights

I ordered some fairy lights and they really make the room look like a little fairy Christmas 🎄 room. Thank you for making the come true ✨

December 17, 2025
Unprompted review

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