The Glow Company Reviews 1,924

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 82% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super pleased!!

I received my order within the delivery time frame. It was packaged well. All goodies safe and protected. My little boy is going to be over the moon with his Christmas gifts. The choice and variety on your website is superb. I'll be back to shop again and will be recommending you to friends and family ;-)

December 12, 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Great to hear Lee-Anne, thank you :o)

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Rated 5 out of 5 stars

Incredible service

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the order arrived, one set of lights wouldn’t work. Emailed them to ask if they could help me out with a return and replacement, and they replied immediately advising they were dispatching a second set to me. Second set works perfectly and came quickly. Thanks very much!

December 8, 2025
Unprompted review
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Reply from The Glow Company

Glad we resolved your issue quickly. Thank you Lindsay :o)

Rated 5 out of 5 stars

Xmas order

Easy to order, quick delivery and goods arrived well packed and in perfect condition.

December 1, 2025
Unprompted review
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Reply from The Glow Company

Thank you Carole :o)

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Rated 5 out of 5 stars

It arrived perfectly wrapped

It arrived perfectly wrapped. Beatiful star.wish I could of afforded one for mumzee. 😁 thankyou sooo pleased.merry Christmas. 🙏

December 11, 2025
Unprompted review
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Reply from The Glow Company

Ahhh. Thank you too Miss Cindy. Have a lovely Christmas :o)

Rated 5 out of 5 stars

5 Stars

This was the second time of ordering and on both occasions all was in order and perfect

December 13, 2025
Unprompted review
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Reply from The Glow Company

Great to hear. Thank you for both your review and your custom :o)

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Rated 5 out of 5 stars

Solid and reliable service

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and then informed when my order had been dispatched.
And - a plus - NOT spammed with lots of marketing material about every other product the Glow Company supplies! (Something too many suppliers fall down on)

December 2, 2025
Unprompted review
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Reply from The Glow Company

Hi Wendy, thanks for your review, much appreciated. We do send new product mails etc but only if you have subscribed - but you can opt out with one click anytime. Thanks again :o)

Rated 5 out of 5 stars

Lots of choice

Lots of choice. Website easy to negotiate. prompt delivery. Excellent product. Good sales aftercare. Have now ordered second set of lights.

December 3, 2025
Unprompted review
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Reply from The Glow Company

Ahhh.. Thank you for your lovely review & also your continued custom! :o)

Rated 5 out of 5 stars

Arrived quickly

Parcel was sent to my daughter’s house and she said it arrived in good condition. It also arrived quickly.

December 3, 2025
Unprompted review
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Reply from The Glow Company

Great. Thank you for the review :o)

Rated 5 out of 5 stars

Absolutely Fabulous!!

I received the above order today, as expected, of the 100 Victorian Lantern Christmas Tree Lights, and I am beyond happy with the Christmas Tree Lights.

I have, for a few years, been trying to find a bigger set of these to go with my original Kingfisher set for my bigger Christmas tree. I have purchased (and wasted money and time) buying a very poor attempt of manufacturing by Noma, to have terribly pitiful colours, brightness and quality, often having broken or misplaced parts and disordered colours.

I thought that I would never be able to purchase the exact same equivalent lights again. Thankyou for stocking such a quality product and beautifully packaged item.

I will of course be giving a glowing review if you could let me know how and where.

All the best wishes of the season to you and your company.

Gratefully

December 1, 2025
Unprompted review
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Reply from The Glow Company

Hi Anthony, great to hear you are happy with the retro/Vintage Christmas string lights. We do have a few designs and they have proven popular and got good feedback. We love products like that too! Thanks for the review :o)

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Rated 5 out of 5 stars

Delighted

I placed an order & delighted to get the delivery the next day.l (so fast). It was a big surprise to find my parcel hidden under the plant pot to save anybody walking away with it - such a lovely touch. I will definitely buy from you again, thank you

December 7, 2025
Unprompted review
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Reply from The Glow Company

Thanks for the feedback Sue :o) It's either Royal Mail or DPD couriers that carry out our deliveries

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Rated 1 out of 5 stars

Poor quality and not as described

Bought a bouncy disco ball that wasn't bouncy and a glow in the dark ball that didn't glow. Waste of money. Company didn't publish my review on their website

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Especially for Christmas!

I had been looking for the angel chimes candles for a long time,thank you very much!

December 6, 2025
Unprompted review
The Glow Company logo

Reply from The Glow Company

Ahhh, an old classic. Thanks for the feedback Christine :o)

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