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Glow Green Reviews 

16,291
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and helpful staff for arriving precisely on time, explaining the work clearly, and keeping work areas completely clean. Consumers also highlight the smooth overall user experience, noting that communication from the office and installation teams was clear and transparent from start to finish. However, some people mentioned experiencing communication delays, poor responsiveness, and difficulties reaching customer support when they needed timely assistance. Reviewers noted occasional issues with unanswered support tickets, delayed follow-up calls regarding scheduling changes, and frustrating experiences with unresolved aftersales service problems.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with many people praising the friendly... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, as consumers often praise the efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience was amazing . I phoned on the sunday and some one ansered the phone. As my boiler comptely packed up . Fistly the whole process was efficient delivering the boiler . Instal... See more

Company replied

Rated 5 out of 5 stars

Glow Green were excellent from booking to installation. LPG Engineer Tony soo knowledgeable 47 years in the trade all he needed was cuppas no food I kept offering. Contact from customer services wa... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Carl did a fantastic job, explained what he was doing and tidied up after himself at the end of each day. The new boiler has made a huge difference already given... See more

Company replied

Rated 5 out of 5 stars

From start to finish Glow Green have offered us a superb service. We spent almost a month and met maybe 20 alternative Solar companies and non could rival the deal from Glow Green!! Install was arra... See more

Company replied


Company details

  1. Boiler Supplier
  2. also in
  3. Air Conditioning Contractor
  4. Gas Engineer
  5. Heating Contractor
  6. Solar Energy Company
  7. Solar Energy Contractor

About Glow Green

Written by the company

Our Products

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.

Our fully remote process means you don’t spend days or even weeks waiting for a home visit.

Why Customer's Love Glow Green:

  • 50,000+ happy customers
  • 2,000+ engineers across the UK
  • 30 year product warranties available
  • 13+ year's successful trading
  • Up to 4 years 0% APR finance
  • Price beater guarantee for all products
  • Boilers Solar EV Chargers Air Conditioning Battery Storage Heat Pumps

    Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    16K reviews

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    4.6

    All reviews

    (16,291)

    2,910 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Glow green made it simple to order our…

    Glow green made it simple to order our new boiler both on line and over the phone professional and polite all the way.
    The engineer Vio who installed the boiler did a great job. I cant believe how quiet and efficient our new boiler is. Thank you glow green.

    November 14, 2026
    Rated 5 out of 5 stars

    Our service engineer turned up right on…

    Our service engineer turned up right on time and gave us plenty of notice. It was not necessary to turn the heating down and he did all the tests and filled in our log book. He was very thorough and we feel so pleased everything is fine for another year. Thankyou.

    November 14, 2026
    Rated 5 out of 5 stars

    Vented to Unvented system change

    Very good experience with Russell who came and fitted the cylinder and boiler, changing it from a vented to an unvented system. Very good follow up, and he’s managed to do a good job even though the tank was such a tight fit! Very happy with the service!

    November 11, 2026
    Rated 4 out of 5 stars

    The engineer arrived on time and took…

    The engineer arrived on time and took about five hours to do the job which was good. The boiler was delivered today before on a pallet and the driver who delivered it said he didn’t take the pallet away nor did the engineering so I was left with it however that is not a real problem.

    November 14, 2026
    Rated 5 out of 5 stars

    Very impressed with Glow Green installation

    Despite our initial concerns from other feedback we cannot fault the service we have received. The quote is competitive, yes the equipment is Fox ESS (which is also criticised in other reviews) however it offers a great app, easy to use and control and Fox as a company are actively investing in their technology and appear passionate in their brand. The communication was spot on from start to finish, the team installing the equipment were great, communicated throughout and the installation is very neat and tidy. The scaffolding was installed and removed promptly and basically Glow Green upheld on everything they promised. Completion paperwork received promptly. Would recommend without hesitation.

    November 6, 2026
    Rated 5 out of 5 stars

    Excellent service and installation from start to finish

    Really pleased with the whole experience with Glow Green. Everything was included in the quoted price, with no hidden extras, and communication throughout was excellent, particularly around arranging and confirming installation dates.

    The engineer and electrician who carried out the installation were both very professional and worked around both the quirks of our house and how we wanted things. They took care to leave everything clean and tidy afterwards which was appreciated.

    We’re also really impressed with the Daikin air conditioning units, they are very quiet with many options. The app works brilliantly and makes them very easy to control. We’re currently using them for some cost effective heating in the mornings and evenings, and they’ve proved to be very efficient.

    Overall, a great experience from start to finish and I’d happily recommend Glow Green.

    November 12, 2026
    Rated 5 out of 5 stars

    Great company

    Rana turned up on time. Very professional. Started to service our boiler and needed parts. Soon came back later that afternoon and completed the job. Thank you to Rana and Glow Green.

    November 13, 2026
    Rated 5 out of 5 stars

    The engineer Luke was very polite

    The engineer Luke was very polite. Contacted me first by phone to let me know his arrival time. He was friendly, very clean and efficient. Confirmed all was good. Definitely a valuable member of your company.Had the boiler fitted by Glow Green very reliable and good service

    November 13, 2026

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