Glow Green Reviews 

Overall great experience with GlowGreen as they have a big proactive team, always willing to work towards a solution to our satisfaction. Really enjoyed their service and despite few hiccups, they have worked hard to deal with the issue. No hesitation in recommending them for Airconditioning Installation. Thank you very much GG.

Booking the service was easy.
On the day, the engineer messaged me to let me know when he would arrive. He was friendly and polite, carried out the service with no problems and took the time to explain to me what action I needed to take should I come up against certain problems.

I’ve been with Glow Green’s plan for just over a year now. We had a few hiccups initially with the installation, but I’m genuinely so glad I stuck with them.

They really do seem to care about providing the best possible customer experience and, importantly, putting things right when something isn’t as it should be.

An engineer recently came out for our one-year service and noticed that one of the pipes hadn’t been correctly routed into the gas mains during the original installation. Rather than ignoring it or making it difficult, Glow Green immediately took responsibility and arranged to have it corrected within a week!

That level of aftercare gives me a lot of confidence in the company. Really impressed with the service and very happy we chose them

A special thanks to Gareth and the team!

I found the process from ordering to installing the new boiler very easy, helpful and very competitive on price.
A negative note was the delivery of the equipment which was done by a different company

Good organisation arrived on time and carried out the service as agreed

Glow Green removed our working heating system 8 weeks ago and installed a heat pump in it's place. A part was missing and we were told the installers would be back in a couple of days to quickly connect. The part arrived by courier but the installers are nowhere to be seen.
Another was sent last week and took 3 attempts on different days to arrive, when he finally did he said the job was beyond him and sent a message to me instead of to the company to say exactly that. Glow Green tried to fob me off and say it was because parts were missing! I was promised a call back within a couple of hours but another week has passed and nothing.
8 weeks of getting up an hour early each day to switch on the costly immersion for hot water which completely defeats the point of having an energy saving heat pump.
They have been very quick to send details of a maintenance and service plan, it's a shame it hasn't even been turned on yet though!
The complete opposite of our experience when having solar panels installed.

The most mixed experience. My brother in law recommended GG after a successful installation. Initial contact was great, friendly attitude, provided several very competitive quotes. Further discussions led to the final quote. And that’s where the problems started:

We tried again and again to pay our deposit to secure our installation date, however, the sales representative who was so helpful initially became completely unresponsive. This lasted a month. Finally, a different sales representative contacted me late in the evening to chase up why our order hadn’t progressed. After I explained the situation he made every effort to get us to the next stage.

After discussions with the electricians a date was set for installation. This was missed three times, without notice at times. Installation finally started five months after initial contact, we were advised the whole process would take 6-8 weeks. The installation guys, contractors, were great, efficient and friendly.

The last issue was the handover of the documents necessary to export energy. This occurred approximately 6 weeks after installation after I chased several times.

Following a letter of complaint about the above, some compensation was paid.

The bottom line is that my initial discussions started with GG at the beginning of March. We finally had installation at the very end of July and we finally had the documents to export energy mid September. This sort of timeline is not acceptable and has cost us a lot of money through lost generation. I have also lost count of the number of times I have been on the phone to GG to chase things. A lot of people have asked a lot of questions about our solar installation and I tell them I am glad I did it. They then ask which company I used. On every occasion I have replied, “We used GG, but in all honesty, I cannot recommend them.” And that some it up really.

Always a good service from Glowgreen, from having the boiler installed to booking the annual service. Had the annual service today and Tom the engineer kept me up to date with his arrival time and undertook a thorough service.

I found Glow Green to be a very hands-on company to deal with, with all issues dealt with quickly and courteously. There were a few problems with my boiler installation but the friendly engineer, Naveed, was top class and dealt with it all very efficiently. All in all a very good experience.

A truly terrible experience with Glow Green. Delays, missed installation dates, poor and unsafe work. Reading all these other reviews - when is their regulatory body or trading standards going to step in?

Jarad got on with the job of installing my new boiler. He was efficient and certainly knew his trade. He also cleaned up afterwards both inside and out. Another plus was that he wasn't a tea or coffee drinker so I wasn't making endless cups!!!

Luke the gas engineer arrived as scheduled he carried out the work and talked me through what he had done gave me advice to do with checking my boiler pressure and on depositing my carbon dioxide detector

Really disappointed with our experience with Glow Green so far. We ordered a 14 panel solar system with battery storage and the installation still isn’t finished.

They were very quick to call when they were selling us the system and we had regular contact, pretty much every day at times, right up until fitting. Unfortunately once things started going wrong that completely changed.

We’ve been promised calls back from managers on several occasions and nobody calls. It was only because we kept chasing that we eventually managed to get put in contact with a manager.

First issue was the scaffolding. Only the front of the house was scaffolded even though we were having panels on the front and rear.

Then came the delivery. The equipment was left on large pallets at the front of our property, blocking the drive. After contacting Glow Green we were promised it would be moved the following day, but that didn’t happen either, leaving us to deal with it.

We then took a day off work for the installation and nobody turned up. Eventually installers came out and fitted the rails but didn’t finish the job.

Another team then came back to fit the panels, only to tell us the rails had been fitted wrong so they couldn’t fit the panels anyway.

The installers told us to contact their company to arrange for them to come back and finish it. We rang the number they gave us and unbelievably the phone was picked up, we were told to “f off” and they put the phone down. We didn’t even get chance to say hello, never mind explain why we were ringing.

Both of us work full time and we can’t just keep taking time off work for people not to turn up or for jobs to be done wrong and then need another visit.

Considering the cost of a system like this, I really didn’t expect it to be this difficult just to get it installed.

We might just be the unlucky ones, but our experience so far has been shocking. Plenty of communication when it came to selling us the system, but trying to get problems sorted afterwards has been a completely different story.

And after all of this, we still don’t have a finished or working solar system.

I’ll update the review if and when it’s finally finished.

My boiler installation was fast with the appointment booked in just few days.
They requested that the part of the gas pipe replaced, which they have done and also the dedicated plug in which they also done. All is working fine so far.
What I liked was their pricing and the option for funding, not to mentiin the smooth and fast service.

Sam the engineer was really nice he called prior to service visit turned up on time and did a service with no mess left updated all related paperwork all in all a very pleasant experience

Great communication and flexible in picking date for service. On the day the engineer George was friendly and professional, with advisory and took care in servicing efficiently. The after care follow up call was appreciated too.

Engineer Sam Jones arrived on time for the boiler service & and other related work.He did all the work very professionally.He is very friendly & cooperative person. Very pleased with his great services & follow up by Glowgreen customer service staff Jacob & Ms Anne are sincerely appreciated.

Thanks for a job well done

Every thing is now working fine. Thanks.

We had our boiler service today with George, who has visited our property before. As always, he was incredibly thorough with his checks and took the time to make sure everything was in good working order.

George was polite, friendly and professional throughout, and it was lovely to see him again. He was also very patient with our rather excited dog, who was clearly delighted to see him!

It’s always reassuring to have someone you can trust looking after your boiler, and George is a credit to the company. Thank you, George, for another great service, your hard work and friendly manner are very much appreciated.