Glow Green Reviews 

We had our boiler service today with George, who has visited our property before. As always, he was incredibly thorough with his checks and took the time to make sure everything was in good working order.

George was polite, friendly and professional throughout, and it was lovely to see him again. He was also very patient with our rather excited dog, who was clearly delighted to see him!

It’s always reassuring to have someone you can trust looking after your boiler, and George is a credit to the company. Thank you, George, for another great service, your hard work and friendly manner are very much appreciated.

So far I am really regretting having all works done. It seems communication is a huge issue at Glow green. I was supposed to have my Solar PV system installed on the 15th September and have the scaffolding erected a day or so earlier. Two people came the day before to erect scaffolding and I told them it was to go up on the front and side. They did the front and ran off. The electrician then came and said he will install the battery and inverter which he did perfectly. The solar panel installer said the wrong brackets were ordered and would need to wait for the correct ones which is understandable. The correct ones came. New install date given for tomorrow. Scaffolding still not up. They actually were called round a few days later after they didnt do it the first time. He got me to move my car off the drive and then poof vanished without any communication.

I searched the business name on the scaffolding van when they arrived to find that business was permanently closed on google. That raised huge alarm bells for me and seeing the lack of professionalism from them I can see exactly why that is.

I have multiple calls with glowgreen and I have noticed many agents seem to say they will resolve and never get back to you. I had a lady today from the "scaffolding" team who seemed to be adamant that everything was still going ahead tomorrow and put me on hold for ages and then took me off hold to pretend she couldnt her me just before cutting me off.

When I called again a pretty helpful agent from the install team answered but again he said he would get back to me. I have recorded the phone call and to be honesy the process has been incredibly stressful.

The battery alone being installed has tripled my daily electricity as it charges itself and as I am on a variable rate waiting to be put on the Solar rate... its costing me a lot.

If I could cancel the whole process and get it all returned that would be amazing

I am pretty sure my install will once again be changed so unfortunately I am looking for do a formal complaint before escalating to ADR as I am not happy at all with the service and regret it all

Great booking service, excellent engineer, friendly reliable staff, both site work and office, thank you.

Very great service and installation team was excellent

Our annual boiler service was carried out last Friday 18th September by Jackson who was polite, friendly and thoroughly professional throughout the process, and gave advice on the current status of the complete heating system which was very helpful. 10/10

Communication was perfect letting me know where in the process everything was up to, what was happening next and what to expect during the installation. The team that installed the new boiler was so friendly and helpful, couldn't have asked for a better pair to do the work. Would recommend glow green to anyone looking for a new boiler.

Had a bad start 2 cancellations then Saj came. He is a young lad maybe 34 and said if I want to know anything just ask. He explained how the procedure worked and how his work is checked by his boss to see that everything was as it should be. The people who sent the flue sent the wrong one and Saj had to go to Dundee to get a replacement. He finished at 8.30pm with only the cementing to do but it was dark and raining. He came back next morning at 7.30am and finished the cementing and checked the boiler ,set the wireless programmer. He was so relaxed and pleasant when he was speaking and said 'My lovely'at the end of his question. 5 stars and more.

Service engineer phoned on Sunday to say he'd be here on Monday at 0800 - 0900.
First service of the day.
He arrives at 0910 and says he's sorry he's 10 minutes late due traffic.
I told him I'd been waiting since 0800 - like he asked and arranged - why didn't he call? No reason. Just didn't bother.
Inconsiderate and disrespectful of my time.

Edit 1 : A very professional manager from Customer Services contacted me quickly to apologise for the less than professional service from this particular engineer. Hopefully he will be re-briefed on importance of punctuality.
Thank you 'Y', much appreciated.
Edit 2 : I have changed my star rating to 3* to reflect the excellent customer service offered by GlowGreen HQ. Can't fault their response.
It's still 1* for the engineer but 5* for GG Customer Services , so average = 3*.

the engineer was knowledgable very friendly and gave us confidence oin his work

The price was good and the panels and battery were installed when promised.
On the other hand, after installation, they haven't been proactive in keeping me updated about the MSC certificate or when the scaffolding will be removed.
Overall, I recommend Glow Green.

Engineer was Friendly and pleasant ,got straight to the job efficiently and thoroughly.

Fantastic service and great communication

Arrived within the scheduled time slot. Carried out the service in a thorough and tidy manner. Everything was left as it was found.

Iuke very nice arrived on time and explained every process on the boiler which was first time since i had boiler installed,now i understand the boiler more.

The first engineer sent to fit a new boiler failed to arrive. No reason given.
The second did arrive but decided the job was complicated and left.
The third was very competent although his mate made a mistake resulting in permanent water staining on wallpaper.
Three weeks elapsed between first proposed fitting date and actual fitting!
It appears Glow Green is accepting more work than it has competent people to undertake and seem unconcerned.

Very easy to book a service for the boiler…customer service and communication very informative and very helpful…the engineer answered all my questions and queries professionally…taking time to process and answer the same…would encourage anyone to use this excellent service…

I have informed the supplier that the new boiler is not working as efficiently as the Vaillant EcoTec 837 original that was 20 years old. New boiler is Vaillant EcoTec Plus 836. While the heating is probably the same the hot water is crap to run one shower and when turning on any tap brings the flow down even further. The system as installed
does not have the capacity for a 5 bedroom 2 bath 2 shower house as I was advised it would.

We started the process of getting Glowgreen to install our solar panels and battery on April 24th 2026. Now it is September 18th 2026.
Glowgreen is a very disorganised company. it displays poor inter-department communication. the materials to be installed were delayed 3 times before delivery. No explanation was given. The actual installation date came and went twice without anyone showing up: 23 days elapsed between original date and actual date of installation. The installation was not finished though and we had to wait another 34 days (during which time we had to chase Glowgreen repeatedly via phone and email) before the electrician returned to finish the job. the scaffolding is STILL UP despite being given 2 dates on which the scaffolders were due to dismantle it. Nobody showed up. In total we have spent 5 days waiting at home for Glowgreen's men to arrive. No explanation was given for these 5 no-shows. Just apologies and then silence. The scaffolding has now been up for 100 days. We have no idea when it will come down. We really regret using Glowgreen and recommend you give them a wide berth.

Amer, the engineer, from Glowgreen, who came to do my annual boiler service was friendly and professional. He explained what he there to do, was efficient and worked quickly and made sure he tidied up. An excellent service- I would be happy to recommend him as I'm sure he'd do a good job wherever he is sent. Marks out 10? 10 out of 10 for Amer and Glowgreen.

S Gilchrist

We had our boiler serviced again this year and had the pleasure of Luke for the 2nd year. Luke always asks if we have had any issue with the boiler, then gets on with the service. He engages with us to make sure we know what to do if there is an issue. He is always pleasant and professional Thankyou Luke