Gloworm Lights Reviews 654

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

website easy to find and choose additional handle bar mount for glow light . turned up quickly Mount broke first time fitting (rats!!) Ordered and paid for another ,then emailed explaining my d... See more

Rated 5 out of 5 stars

Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle. The lights work really... See more

Company replied

Rated 2 out of 5 stars

Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connectio... See more

Rated 5 out of 5 stars

Great light with long battery life. Small details are evident in their design. Love the new battery and display. Much improved over last gen. Glow seems to be committed to improving quality and fu... See more


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4.1

Great

TrustScore 4 out of 5

654 reviews

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Rated 5 out of 5 stars

Easy done !

Easy done !! Thanks gloworm now I turn night into day … smooth operators 🙌🏼🙌🏼

April 11, 2022
Rated 5 out of 5 stars

Super great experience

Super great experience. I bought some small parts for my light and had a funny gromet going into the light and sent them an email. They offered to fix it for free and the turnaround time was super fast! Great lights! Definitely the most powerful light in my 8 person group!

March 22, 2022
Rated 5 out of 5 stars

I bought the XS as a helmet light

I bought the XS as a helmet light, and I really like the optical pattern and overall power. I was previously using a helmet light with an internal battery. Since I always wear a backpack for MTB riding, the external battery isn't an issue, and the extra illumination is worth it. I probably won't switch the optics to get a different beam pattern since I like the default setting.

I think a powerful helmet light is even more important than a powerful bar light because it puts the light exactly where you are looking, and it sits higher than a bar light which allows you to see down the trail further -- critical for singletrack DH riding.

The handlebar remote works great, although I had to use double-sided tape underneath to keep it from rotating on fast, bumpy sections.

The battery life is superb. I haven't been out for more than a few hours at a time, but it has plenty of life running the light at 80 and 100 percent.

February 21, 2022
Rated 5 out of 5 stars

Excellent service from Gloworm

Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

I've been very impressed with G2

I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..

January 24, 2022
Rated 2 out of 5 stars

Buggy hardware with flickering with low…

Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connection of my phone with battery pack. I didn't recommend them at all. Also excepted sustain output from xsv model is about 2000 lunens with good cooling.

January 15, 2022
Rated 5 out of 5 stars

great lights

I ordered 2 of these lights. Initially there was a issue with one of the batteries but their customer service team quickly resolved the issue

January 12, 2022
Gloworm Lights logo

Reply from Gloworm Lights

Hi Brad, apologies for the delaying in responding to your emails! I have since replied so we can get this issue resolved ASAP. Cheers

Rated 4 out of 5 stars

Overall, a nice bit of kit... but user-interface could be improved.

Overall; I like the Alpha 1.0 quite a lot and will most likely order another, and/or the larger battery pack. My only reason for a 4 star review instead of 5 is the overly complex and convoluted process to customize the light output. While I genuinely appreciate that I can customize the light to my needs; the procedure for doing so is not very intuitive at all and, thusly; I have to keep a paper copy of the procedure with my bike kit in case I need to change it for conditions or course variables.

I do really enjoy and appreciate the wireless switch to change the light settings once paired... but it would be nice if it just stayed paired instead of having to remember to do that every time I plug the light head into the battery.

January 11, 2022
Rated 1 out of 5 stars

Was sent a used light

I’m giving these lights one star. I was really excited for these to come in the mail after trying a friends pair. I ordered 2 lights a handlebar light and a helmet light. Immediately I knew one of the boxes were opened and the light was used prior to me receiving it. Broken seal on box, contents were mixed up in the packaging, low battery life and the small parts bag was opened.
Naturally I reached out to customer service and sent photos showing the condition of the product and packaging. The response I got was that he has seen that before and the light had a rough transit.
I strongly disagree, it was very clear that one had been opened and used especially compared to the second light I ordered.
If I wanted used lights I would have purchased them from my friend for less than half the price I paid.

January 9, 2022
Gloworm Lights logo

Reply from Gloworm Lights

***UPDATE***

I have since had a very informative phone conversation with Taryn in order to fully understand the foundations of the 1-Star Review.

There were areas of email communication post the arrival of the damaged packaging that did sit well with Taryn. This combined with an imperfect product and the opportunity to review resulted in what can be seen above.

We investigated the situation fully and discovered some inaccuracies in the way the light accessories were packaged. In addition, improvements could be made to ensure damage was not sustained in transit. Without this feedback we would never make these discoveries - so Taryn must be thanked for her honest review.

I'd also like to take this opportunity to let future customers know that we take pride in what we manufacture and sell. We only ever sell and deliver products that have been rigorously inspected and are 100% new.

Thanks

Bruce - Owner, Gloworm Lights

**************************

Hi Taryn

Thanks for the review. We'd like to acknowledge that we had discussed this issue at length with you via email.

I'm sorry that you feel we are not being honest with you about the packaging and that strongly disagree with our customer service team.

There is no chance the box was opened prior to being sent and then left in the state illustrated by your photos. It just does not make sense from a customer satisfaction/reputation point of view.

We have previously seen packages ripped open due to rough handlers and the images you have shared with us are very similar to the other instances.

We would never send second hand goods or packaging in the state presented. If we were to open a package for any reason (product missed in packaging etc) we always use heat to remove the label and then apply a new label.

We are more than happy to replace your product and send it via courier rather than UPS - this is offer is without reservation.

We do however ask that you trust we are providing you with honest information and not trying to deceive you as the review implies.

Regards

Bruce Davey
Owner - Gloworm Lights

Rated 5 out of 5 stars

Top notch product

Top notch product - from esthetics to functionality, this is the real deal. The 2000 lumen light is bright and evenly distributed. Real 4 hour battery life at full brightness. Super convenient remote. Well worth the investment.

December 28, 2021

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