GLS Denmark Reviews 

2,006,942
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Fast shipping and excellent condition! My order arrived two days ahead of schedule, perfectly packaged with no damage to the box. The item inside looks exactly like the pictures and works wond... See more

Rated 4 out of 5 stars

The package came, and it arrived fast this time, congrats. I wish delivery companies would stop sending e-mail request for each delivered package. I deducted one star for that :P

Rated 5 out of 5 stars

Reliable and punctual as always. No 1 choice if available. Would appreciate though if the stop sending “please evaluate us” every time they deliver a package. When you have 8-10 deliveries a month, th... See more

Rated 4 out of 5 stars

It was fast but the PIN code to get the package was only on my email not in the app and was difficult to find with all the emails that you get from GSL, maybe just put it in the app on in big red num... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Shipping and Mailing Service
  4. Shipping Service

About GLS Denmark

Written by the company

Det, du sender og modtager, betyder noget. Det véd vi hos GLS. Og er det vigtigt for dig, er det vigtigt for os.

Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.

Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke

Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen

Contact info

GLS-appen gør dit liv lidt nemmere

Med GLS-appen har du altid det fulde overblik over dine pakker.

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

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4.6

All reviews

(2,006,942)

306,704 reviews in the last 12 months

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Rated 3 out of 5 stars

Packaging is well damaged

Packaging is well damaged. The product was very fragile (photo camera zoom). It does not look damaged !

August 14, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Nikolaj,

Thank you for letting us know about your experience 💙

We strive to ensure that all packages are delivered intact. I’m sorry that didn’t happen in this case.

If the contents of the package were damaged, please visit our website at gls.dk/skade to report the damage.

Once we receive your report, we’ll look into the matter as soon as possible 😊

Have a great day ☀️

Best regards,
Phillip K - Customer Service

Rated 3 out of 5 stars

Always late but capillar as presence

Always late but capillar as presence. Maybe should take care more about workers. They are ALL always under stress because they do 11-13 hours days to provide gasoline for the yacht of Daniel Křetínskýp

March 27, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi pino 😊

Thank you for reaching out to us 💙

Thank you for your review.
We employ hauliers, who in turn employ their own drivers.

We place great importance on adhering to the rules and requirements for employment with us.

Best regards
Tina K - Customer Service

Rated 3 out of 5 stars

Delivery at home, not in a pickup station

I would have liked and expected to get the package delivered at home instead I had to go to a pickup station. I was at home and waiting for the package that day

August 13, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Roland

Thank you for helping us improve 💙

I am sorry that the chosen ParcelShop has been a cause for an inconvenience.

I see your sender chose for your parcel to be delivered to this ParcelShop 📦

In case you expected otherwise, I advise for you to please contact your sender.

Have a great day ☀️

Best regards
Sophie V - Customer Service

Rated 1 out of 5 stars

I was at home.

August 13, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Leonardo 😊

Thank you for reaching out 🤗

According to the drivers GPS and pictures from the delivery attempt, we were at your address at 12.09o'clock.

We appreciate your feedback. It will help us to improve.

Have a nice day 💙

Best regards
Sophie V - Customer Service

Rated 1 out of 5 stars

Package got lost and was delivered 10…

Package got lost and was delivered 10 days late

August 13, 2026
GLS Denmark logo

Reply from GLS Denmark

Hello,

Thank you very much for your review.

I’m sorry that the package was not delivered to you in the first instance.

However, I can see that you have now received the package.

I apologize for the inconvenience and wish you a very nice day.

Kind regards,

Sophie V – Customer Service

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