Gls Transport Reviews 

Do not use this transport company!!! They are terrible. They have destroyed, lost or stolen my package, no one could tell me. They won't take any responsibility or refund anything.

One star because you need to rate if not it would be 0 star.
They lost my parcel on the second day of journey, well done. I realise few days later when I was tracking the parcel and I realise since 7 days was still in Belgium parcel center(not ideal if is part of the journey from Spain to Uk when you send a parcel) and still on the way to reach the final parcel center in UK.
With a supportive customer service from the website that I book my parcel, Teatransport, we open an investigation due that GLS doesn’t pick up the phone, or transfer the call to different departments or basically they don’t give a s***. The investigation is for a maximum of 10 days, just for two warehouses where the parcel had been, and I am still waiting. The parcel’s value is for £200 in goods. The ones that I think someone stole it and enjoy it because how the hell can you loose a parcel on the second day? Of course I will claim it if the parcel doesn’t appear but how bad is this company?
Never again. I prefer pay a bit more and it will arrive safe, faster and for sure nobody needs to open it for see if my details and description matches with the content...

Laughably bad service.
- The state that XL items can not be delivered to pick up points unless stated - there is no way to search XL pick up points, there is no information provided if your item is considered XL.
- The GLS depot to pick up isnt open on weekends and closes 7pm most nights (pointless)
- The website system is terrible, got a notification on email that my package could not be dropped off at a pick up point and click the link to arrange other service, link provides me with a tracker with no options available, so no idea where the package is and how to get it.
- Cannot reschedule a delivery date to be on a weekend or select a time slot
Do not understand how a logistics company can survive without working weekends, even at least having the depot open a couple of hours.

DO NOT call them, i've tried for a whole hour. they are automatically shutting the call after 10 minutes waiting. I'm pretty sure there is nobody to answer anyway (and they are yelling all the time how they are a great company and how they like their customers during the waiting)
And i'm not even complaining about my delivery having being a MONTH late...
Will never use again.

Worst transport company I ever dealt with...and I use several regularly for work... why Royal Mail uses them I will never know.. I have complained to Royal Mail several times re this company with no response at all. It has the worst logistic capability of all the companies.. I deal in my office with Fedex, Chronopost, DHL and others, who usually deliver fast and efficiently...
DO NOT USE GLS!!!
a) they have hidden their contact numbers here in Portugal and if you do manage to find their phone number they do not answer.
b) they will not disclose where their depot is in the Algarve, to go and collect.
c) a parcel took 9 days to arrive as they sent it to Madrid in error then it languished in the depot here for 3 days until we emailed them several times..this was urgent medical equipment!
d) Our office is open all day until 17.00 hrs....on several occasions online, they say 'attempted delivery' when we were open... lies... probably the driver couldnt find the office and was too lazy/unable to call the given number for location/confirmation or get the office to do it.

USELESS.......

I mean seriously, I can only echo the other reviews here. The only company who seem to have the only tracking device that can't find my address. Twice. I live on a high street. Terrible communications just a joke. Why are Royal Mail using these people?.

no problem on many delivery, good prices.

Too slow! It always varies from order to order

No service, delivery man are totally incompetent. They don't know how to talk, they don't follow instructions, they don't call before passing... I am calling them but I am still waiting after 40 minutes...

Dates fantaisistes, appel facturé 80 centimes la minute, attente interminable, impossibilité de communiquer par mail

Contacts inexistants
Le transporteur n'appelle avant son passage quand il décide de passer. Leur numéro de téléphone ne fonctionne pas (ligne coupée ?). Le colis n'est toujours pas livré.

Order marked as delivered: the delivery man signed for me and only god knows who he gave my parcel to !!
Impossible to contact the support center.

Delivey date offered, then changed. Failed to turn up. Cost 80cents per minute to call them to find package stolen 'somewhere'
Supplier sent 2nd package and this also went missing in the GLS system. Supplier is making claims on GLS insurance and I am awaiting a refund from PayPal.
I now refuse to deal with any company that has GLS as its courier.

Worst client experience ever!
I never received the delivery. The service GLS confirmed a time slot which had been neglected. They next day, I received a delivery confirmation with a faked signature (not signed by me!!). I had to fill in documents to contest the signature is not mine (with a threat to be imprisoned or fined 15k€ if the stated doesn’t represent the truth)
After 4 weeks and 12 emails later, I have still not been reimbursed. Horrible experience!