While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After trying to purchase some guitar parts from companies I’ve always tried I wasn’t finding what I was after and by chance I found glued to music and a lucky find , they had all the parts that I was... See more

Rated 5 out of 5 stars

I bought some tuners that were delivered very speedily. After this I has a couple of queries as I was unsure if I had bought the right thing. I contacted Mark, who was brilliant, I got a very detailed... See more

Rated 1 out of 5 stars

Bought two Gotoh MK-18l control knobs for my 1/4" inch solid shaft CTS pots. The tops of the set screws are sharp and protrude from the control by approximately 0.4mm. This creates a significant oppor... See more

Rated 5 out of 5 stars

I've emailed them with questions about a small accessory I had trouble finding (a certain size of strap buttons for my jazz bass). They emailed back within a day and took the issue as seriously as... See more

Company details

  1. Musical Instrument Store

Written by the company

Glued to Music is a small and independent business based on the South Coast of England. We specialise in the highest quality tools and parts for luthiers, guitar techs and hobbyists.


Contact info

  • Unit 1E (S) Hamilton Business Park, Gore Road, BH25 6TH, New Milton, United Kingdom

  • gluedtomusic.com

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good Customer Service

Royal Mail delivered a day later than they said. Nothing Glued to Music could reasonably do about it. I emailed them when my order didn’t turn up and they provided advice straight away. Product is exactly as I expected. Would be 5 stars but for Royal Mail.

September 4, 2024
Advertisement
Rated 5 out of 5 stars

Great service!

First time ordering from Glued to Music. Great communications, fast dispatch and an overall excellent service. Will definitely order from them in the future.

July 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

Great communications. I mistakenly ordered two of an item and Neil was very quick in replying to my messages and changing my order. Also their postage time was very quick. These little things really matter so 5 stars to Glued To Music for their customer service.

April 20, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service time & time again

Excellent service time & time again. Would highly recommend to others.
Buying a fair amount of guitar paraphernalia this shop stands out from the crowd with great customer service and lightning fast dispatch times.
Thank you 👍🏼

March 19, 2024
Rated 5 out of 5 stars

Great selection of quality parts at…

Great selection of quality parts at reasonable prices combined with super fast shipping and great customer service. As a part time luthier I really appreciate being able to source parts in the uk and not incurr extra costs from the USA and now unfortunately the EU

January 11, 2024
Rated 1 out of 5 stars

I ordered a new 165 scratch plate for…

I ordered a new 165 scratch plate for my guitar, it never arrived even though they said it had been delivered - untrue. They have ignored my last three messages asking for a refund or replacement. There is no contact phone number either - why? Do NOT buy from these people as you probably won't get what you ordered.

November 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely brilliant!

Glued to Music are brilliant!

Orders are dispatched promptly, communication is excellent!

Stock is great as they had items I couldn't find else where on the UK online market.

I will be recommending Glued to Music to all my friends and anyone I speak to that needs guitar parts quick!

The postage rates are reasonable and the different postage options are great!

Thank you Glued to Music
Thank you Neil 🤘🤘

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend, I ordered parts from here and they have yet to arrive but I’m being told they have been delivered. No delivery note left by the delivery company like they usually would, no confirmation email of the parts being delivered and waiting to hear back from them.

July 24, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Guitar repaired!

I needed some small parts to repair an old guitar Glues to Music had a good range so I easily found what I needed. It was shipped in just over 1 day.

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a set of three Hosco nut…

I purchased a set of three Hosco nut slotting files. Unfortunately the files were very inaccurate and cut the 17 and 13 (G & B) oversized to the point of pinging in the nut on bends. while some variation can be expected, as can be the need to widen a stot by manipulating the file, I find this is unacceptable since the nut becomes unfit for purpose. Sadly GtoM were wholly uncooperative in the matter, and refused to accept a return: I cannot recommend them, or the product.

April 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look