I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
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Review summary
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What people talk about most
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Umran was really helpful and made the…
Umran was really helpful and made the process very easy for us. I would definitely recommend.
February 2, 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind review. We’re pleased to hear that the process was made easy and that you had a positive experience with our team. Supporting our PCO drivers with smooth and professional service is always our priority. We truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
This is one the most organised…
This is one the most organised establishment with whom I am well pleased with there service.
January 30, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Simeon,
Thank you for your kind feedback. We’re delighted to hear that you found our establishment organised and that you’re pleased with our service. Providing a structured, professional, and reliable experience for our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Jones,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Habtom,
Thank you for your feedback. We’re glad to hear that you were happy with our customer service. Providing reliable and professional support to our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you received great service and found our team helpful. Your support means a lot to us.
Best regards,
G&M Direct Hire Admin
Rented a car from The G&M and had a…
Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service throughout. Special thanks from Hazrat, Sultaan, Majid, and Hesaan for the excellent support. Would definitely recommend The G&M.
January 28, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Omid,
We are pleased to have served you at your satisfaction.
G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Naz,
Thank you for choosing G&M Direct Hire! We're thrilled to have met your expectations and look forward to serving you again in the future."
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Chaouki,
Thank you for your feedback. We’re glad to hear you were happy with the service you received. Providing reliable and friendly support to our drivers is always our priority.
Best regards,
G&M Direct Hire Admin
I have been working with G&M Direct…
I have been working with G&M Direct Hire for more than 4 years now and I have a very good experience with this company. I strongly recommend this company for PCO drivers.
January 28, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Basir,
Thank you for your continued trust over the past four years. We’re delighted to hear that you’ve had a very good experience with G&M Direct Hire.
Supporting PCO drivers with reliable vehicles and professional service is always our priority, and we truly appreciate your strong recommendation.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re glad to hear you were happy with our staff and service. Providing a positive and reliable experience for our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Professional And respect unbelievable…
Professional And respect unbelievable Service
January 22, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you found our service professional and respectful. Providing an outstanding experience for our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear,
Thank you for your feedback. We’re pleased to hear you were happy with the service provided. Delivering reliable and professional support to our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Best in business
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any issues and resolve them quickly, without long queues or wasted time. You are always greeted politely and treated with respect. There is no room for scams or hidden issues like you see with some other companies. They are honest, transparent, and professional in both their service and dealings.
I would highly recommend them to anyone looking for a reliable and trustworthy car rental company.
January 16, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Hazim,
Thank you for your detailed and honest review. We’re really pleased to hear that your experience over the past few months has been positive and that you value our transparent and professional approach. Respect, honesty, and quick support are very important to us as a PCO car hire company in London.
We truly appreciate your recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
I came to rent from G&M after 1 year to…
I came to rent from G&M after 1 year to rent a car. All team members look after me and treat me like family even 1 year later. Thank you umran omid naseh for arranging a car for me. I recommend you to rent from these guys
January 15, 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for sharing such kind and heartfelt feedback. We’re truly pleased to hear that even after a year, our team welcomed you back and treated you like family. Building long-term relationships and supporting our drivers with care and respect is very important to us. We really appreciate your recommendation and trust in G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
I have been working with G&M Direct…
I have been working with G&M Direct Hire for more than 4 years now. They are very professional and the process of hiring and returning is very simple here.
January 13, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your continued trust and loyalty over the past 4 years. We’re pleased to hear that you find our service professional and our PCO hire and return process simple and straightforward. We truly value your support and look forward to continuing to work with you.
Best regards,
G&M Direct Hire Admin
I was amazed by how everyone makes it…
I was amazed by how everyone makes it so simple and easy to get me to drive and earn as soon as possible! They uploaded all the documents to my profile and I am able to drive straight away. I will definitely recommend everyone to get their car from G&M Direct!!!
Thank you so much to all!!!
January 8, 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Soumia,
Thank you for your amazing feedback.
We’re delighted to hear that our team made the process simple and helped you get on the road and earning as quickly as possible. Supporting PCO drivers with a smooth and efficient setup is always our priority. We truly appreciate your recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
Car from G&M very smooth
Car from G&M very smooth. Ahmed & hazrat deal with car return process easy. I recommend everyone to go for it . Very helpful team.
January 8, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Patel,
Thank you for your kind review. We’re glad to hear that the car performed well and that the return process was smooth and easy for you. Our team always aims to make every step hassle-free for our PCO drivers. We really appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
Excellent customer service,the staff…
Excellent customer service,the staff very friendly and helpful
January 8, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Alem,
Thank you for your kind feedback. We’re delighted to hear that you found our customer service excellent and our staff friendly and helpful.
Your satisfaction means a lot to us, and we look forward to supporting you again on your PCO journey.
Best regards,
G&M Direct Hire Admin
By far the best company in the industry
I have rented cars from many companies but G&M Direct are by far the best. Very professional staff, who are understanding and everything is in-house including MOT test centre
January 6, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful review. We’re really happy to hear that you rate G&M Direct Hire as the best among other companies you’ve used. Our aim is to provide a professional, understanding service, and having in-house facilities like our MOT test centre helps us support our PCO drivers more efficiently. We truly appreciate your trust and look forward to continuing to work with you.
Best regards,
G&M Direct Hire Admin
They promised that if I had the car for…
They promised that if I had the car for three months and I’m going to get one week free. I had the car for about four month and I call them today to discuss about the one week free they promised. They told me that there was no offer on the date I have signed the contract.
Be careful when you sign the contract if there is any offers or promises ask them to write it on the contract.
Because they basically told me that they don’t remember making the promise and they don’t care.
January 6, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Awet,
Thank you for raising your concern. We’d like to clarify that any discounts, promotions, or special offers are always stated clearly in the rental contract at the time of signing. Most of our offers are seasonal or time-limited and apply only during specific periods.
We carefully reviewed your contract and, unfortunately, there was no promotion or free-week offer included at the time it was signed. That said, despite this, we still provided you with a discretionary discount on your monthly payments as a gesture of goodwill.
We remain committed to being fair and transparent with all our customers.
Best regards,
G&M Direct Hire Admin
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