GMPartsGiant.com Reviews 

997
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the parts, noting they are genuine OEM and fit perfectly. Many consumers appreciate the competitive pricing, often finding parts significantly cheaper than at dealerships. Reviewers also highlight the prompt and fast delivery service, often accompanied by careful packaging, and the ease of finding and ordering correct parts. However, some customers also noted high shipping costs and issues with receiving incorrect or damaged parts. A few people also experienced order cancellations, unexpected price increases, or restocking fees, alongside difficulties with customer support.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, often praising prompt and fast shipping, with some... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing frustration over high... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and receiving... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers receiving the correct part... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only negative about the process was the shipping cost vs delivery time. The cost was steep for the amount of time it took to arrive.

Rated 5 out of 5 stars

Great pricing with good availability of parts. Genuine GM part was set & functioning in a low mileage 2004 Chevrolet Avalanche. This was a complete blower motor kit, with all after market motors a com... See more

Rated 5 out of 5 stars

Great company! I have bought several parts from them. Ordered new gm injectors for my pickup and motor runs smooth compared to rough with aftermarket injectors and got a great price for them. They alw... See more

Company replied

Rated 5 out of 5 stars

I love GMPartsGiant.com because all I need to do is enter the VIN number for my wife's Cadillac Xt5 and it automatically pulls up the correct parts plus they're OEM Original, not some cheap knockoff p... See more


Company details

  1. Auto Parts Store

Written by the company

GM Parts Giant, by Genuine Parts Unlimited, Inc., is one of the largest distributors for OEM GM parts. Our online GM parts website offers customers the best discounted prices on OEM Chevrolet parts, GMC parts, Cadillac parts, and Buick parts. OEM stands for Original Equipment Manufacturer. In other words, it simply means our parts come direct from GM and GM AC Delco. Essentially, we do not sell aftermarket parts. We ship all of our parts from region based GM dealers within three business days to provide for fast service.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

997 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(997)

426 reviews in the last 12 months

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Rated 1 out of 5 stars

No clue how and if and when I dealt…

No clue how and if and when I dealt with GMPartsGiant. All I know is that nobody had the parts I need.

March 27, 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for taking the time to share your feedback. We’re very pleased to know that your experience with us was a positive one since it's shipped. We did notice that the star rating may not fully reflect the kind comments in your review.
If this was unintentional, you are welcome to adjust it at your convenience. Regardless, we truly appreciate your thoughtful words and your support.

Rated 2 out of 5 stars

Poor website parts description costs me $$

I placed an order, for a silver hubcap, to fit my ‘21 Silverado. The online picture was silver with no other description. It arrived fast but was black. I emailed them and days later I received directions for the RMA. I hand delivered the part to the RMA address two weeks ago. No visa credit so far and they haven’t responded to my last email. The credit had been written up, by the local parts dealer, but nada so far.
Update: refund is in process but they hit me for a restocking fee but the error was on the website, not mine. The part description did not say the wheel cap was black and the picture showed a grey/silver part.

March 7, 2026
Unprompted review
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback!
We have looked into your case and found a refund has been issued on 3/24/2026. Please allow 1-3 business days for the amount to be reflected on your account. If you don't see the refund after this period, please contact your financial institution directly for more information. Thank you for your understanding!

Rated 1 out of 5 stars

Worst company ever had to have the…

Worst company ever had to have the misfortune of buying from. Ordered an oem antenna for a 2002 Camaro and received wrong item. Picture on website was very vaque but entered my vin and still received wrong item. After reaching out to them for a refund and providing requested pictures denied my request! All I could say is buyer beware their an unethical company!!!!

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Shipped me a defective part

Shipped me a defective part, will not give me a RMA to replace the part without a written report from a certified GM dealer. Part cost $315.00 written report from dealer cost $836.00. So basically no returns. even if the ship you the wrong part or the part is defective.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I purchased a purge solenoid valve and 2 front wheel speed sensors for my vehicle. The abs light was coming on and it is no longer coming on, which I am happy. The purge solenoid did what I needed to do until the engine light came back on with a different code for a different part. I will be purchasing that part and a few more parts soon from GM Parts.

February 28, 2026
Rated 1 out of 5 stars

I sent an email saying I wanted to…

I sent an email saying I wanted to cancel my order because I was not sure it was the right part and they said they would contact me. Well they didn't and sent the part and because of the ridiculous shipping cost it wasn't feasible to ship it back,so now I have a part I can not use.

February 28, 2026
GMPartsGiant.com logo

Reply from GMPartsGiant.com

Thank you for your feedback. We’re sorry to hear about your experience.

We understand how frustrating it can be when you need to cancel an order. In this case, the cancellation request was submitted after our customer service hours, and the order had already been processed and shipped before our team was back online. Because we work hard to ship orders as quickly as possible, there is sometimes a very small window in which changes or cancellations can be made. Your feedback is essential for improving our services.

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