GMX Reviews 

My pointless interaction with Customer Support ......

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Good morning, I'm getting this message!

"Dear GMX member, our system has detected irregular activity related to your account. As a precautionary measure, we have blocked your account. Please ... etc."

Can you unblock please?
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Daisy Asis wrote:

Dear GMX member, 

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
GMX International Support
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Please explain why because I am not aware of any 'abuse' on my part.
If I have inadvertantly done so then it would be helpful to know so as I dont 'abuse' your system in future.
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Dear GMX member, 

We understand your dismay, but it is indeed a decision taken by our security department. Unfortunately, we do not have more information than we can communicate.
We understand that this answer does not satisfy you, but it is the only one that we can provide.

Thank you for understanding.

With kind regards,
GMX International Support
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Thank you for understanding!!! .... hoho

I agree with many others. I was cut off and charged with "abuse". I've hardly used it, just set it up "in case" a few years ago. Then my present I.P.'s email went down the tubes for three days and I decided to use it. I only switched one recipient (Tesco -hardly a black site!) and that was it. Customer service of gmx refuse to divulge any detail and accuse me of "abuse". I was told that I was blocked and that was it. Quite extraordinary! Avoid them or regret it.

used GMX for 15 years and today was locked out then a german page kept appearing using google translate followed the instructions (another login page)
simply sends me round and round in circles
very disappointed in a service I've used as my MAIN email for years, I have no idea what to do I have contacted GMX but heard nothing, should they deem to contact me and sort it I will amend my review

A good email service, until you get blocked and locked out and customer service does not respond to help out. No phone number provided. I had my main email forwarded to gmx, but thankfully was able to forward to another. However, it doesn't help that I've lost thousands of emails, and saved emails. Be wary of GMX email service provider.

GMX feels professional, clear and easy to use. The service has gain my trust over the years.

Safe and secure email service with great tools and security. Easy to get the name you want!

seems a good service to me, have been using it for a number of years. I would like to see ability to block individual emails not just send them to the spam folder but block them entirely.

Super, Because I really like

GMX bas been reliable, conventional server configuration, and completely free. A few marketing emails a small price to pay.

I’ve had my gmx account for over 10 years. Never had any problems until this year. Ive been locked out of my emails, the emails won’t load on the app, ive contacted customer service but they won’t respond.

Simple set up, phone compatible, great spam filter

Have used gmx for years with no problems and recommend them freely.

Am having first difficulty as account seems to have been hacked and deleted. Really hard to get any help. Lesson learned is not to rely on one provider but it’s so convenient normally

My new husband recommended GMC as an email provider. Very pleased he did

Very reliable service and not just an email service but offers much more.

Simple to set up and to use.

I have been trying to log in to my account for two days and says my password and security questions are both incorrect, strange as the security question is my date of birth!! I think I know this is correct!! I have had four automated emails back from GMX all telling me the same as their web site, no help at all. I only need to reset a password and never believed this could be so difficult. Not impressed!!

Got to get round to getting a lot of stuff on it as my other email addresses, but great so far.