GoMo Schweiz Reviews 

They charged me for an additional month by mistake, they told me to reach out to them the following month to claim a refund but they terminated my account by then and the chatbot keeps kicking me out saying I don't have a valid account or that I have tried to contact them too many times. I have tried emailing them and they ignore me there too. They even have a sneaky cancellation period where you need to let them know one month in advance before you want to terminate.

They claim you can cancel your abo anytime, but this is not true Once you have an abo you have to pay at least two months or 200 CHF penalty. Communication with the compony is very poor If you have a problem you can not call or email, you have to communicate per AI, which takes a lot time and you still cannot solve your problem Terribel service be aware of this compony

No phone reception where I live and cancelling the contract early would cost me 200.- I don't know how it is legal to charge your customers when you're not providing an actual service.

I ordered my sim card on August 20. Did not receive it. Asked for them to ship again to my friend’s address. Friend did not receive it. Followed up with them to ship to my address again. Did not receive it. Now it is Sep 11, and they are charging me the full bill from August 20 even though I never received the sim card and have followed up with their customer service multiple times to get the sim. Now customer service says there is nothing they can do about the invoices and I still have to pay FOR A SIM I NEVER RECEIVED and for a SERVICE I NEVER USED, when it was at no shortcoming of my own. How is this business practice legal???? Even if I try to cancel because AGAIN I NEVER RECEIVED IT, they threaten me with a CHF 199 cancellation fee. Wow. I will cancel the moment I can because this is such a terrible and shady business practice.

This company is a thief company, I spent a month with them having my number of always, as I did not get the bills I triedToday despite having discharged after seeing that I had a 250 franc recharge, without having had any consumption without ever activating the cards without signing any contract, and despite having discharged me, they continue to send me email to tell me that I owe about 500Franks, I am not going to pay for something that I have never consumed are thieves, being very careful with this company should do someone about it.
In fact, if this is not solved I will look for a lawyer and sue them, since I have all the captures of the chats that I had with it.

Absolute scam. No warning that you are entering into a “contract”. I simply put in my name and email and my old mobile number but never made a payment or signed anything remotely indicating a contractual agreement. Yet now I am receiving emails saying I am charged for a mobile plan?

A friend was unfortunately further through the process and was being billed an exorbitant cancellation fee, infinitely higher than the mobile plan itself. Now it seems GoMo are spending their business hours scheming nice email headlines for why they must, to their own detriment (poor souls), charge yet more fees.

This is daylight robbery, I've never ever written a bad review in my life but I just couldn’t believe how blatantly this company cheats and deceives. It should be illegal that it’s ever sponsored on Google suggestions.

Awful do not use. Every step makes it challenging for customer. Entered into a contract without realising. Then once you pay your bill, you get a payment fee which goes on your next invoice. So you continue getting invoices. After you cancel the extraction(not service)There system is purely extractive to farm it's users. A scam in every sense. Please stay away and don't support this kind of business model.

Btw you have my credit card on file and its set for monthly payments. So on top of charges for services I never received, you are charging me delayed payment fees even though you could ve charged my card?
I want you to remove all charges and cancel my account as well as delete any information on my person.

You are now chatting with Rafaela from our Customer Service Team.
Hello

HowCann Ihelp you ?
I want you to remove all charges and cancel my account as well as delete any information on my person.
just a moment

The order has already been canceled, but the invoice must still be paid because you have an active contract.
I have never received anything from you. No.
I have already paid you more than you deserve!

We have received your order and your ID check. The order has been confirmed by you.
And then you failed to deliver anything to me
After not receiving a sim card I reached out to you to cancel my account. And now after that you charge me again?
Pay 2-3 months for what? Pain of contacting the company?

The outstanding amount must be paid.
How is that fair business?

Please note that all necessary information regarding your request has already been provided. As you have no further requests, I will close this chat. Have a nice day.
We are sorry the agent could not help you this time.

Can’t log to m’y account its scam I have send and email 1 month ago no one answer for cancelling m’y subscription

You buy a prepaid card, they say minimum 30 days, but when you want to cancel, you have to pay minimum 2 months, because of the 30 days notice. EVEN IF THIS IS A PREPAID CARD! don't fall for this !

Answer to Jessica(05-08-2025):
Dear Jessica,
I cancelled the card the day I got the sim card, so I can pay for just the 30 days that I was going to use. The surprise was, in your chat, someone says that I have to pay the 2 months, because the 1st month has nothing to do with the time of notice...
Go spread sand to someones eyes.

Edit 06.08.2025:
30 plus 30 is 60. Instead of specify it, it's preferable to deceive. Cheers

My number was changed against my will – no support for 3 days!"

Despite clearly stating that I did not want my old number transferred, GoMo went ahead and reactivated it – completely ignoring my instructions. As a result, the temporary GoMo number I had been actively using and shared with everyone (including government offices and personal contacts) was deactivated without notice.

Since this happened, I haven’t been able to reach any customer support. The chat system blocked me after showing a generic “request limit exceeded” message, and I was left alone with automated responses. I have full screenshots of all the conversations proving my request.

This is completely unacceptable. No solution, no accountability, and no respect for the customer.
Do NOT use GoMo – it is a huge disappointment.

I apply accidentally for an extra chip , when I received the e-mail saying that my chip is on the way I automatically start to chat with go mo customer service and the IA BOT said if I don’t insert the chip in my phone the service doesn’t start . So I relaxed and didn’t used it . 2 months later I received an e-mail with a debt saying that I must pay for the service I have never used, so I contact again with the customer service asking to cancel my subscription , this time the IA BOT contacted me with an agent so . I start to talked with her and she was really unhelpful and she start to say that I have to pay anyway and didn’t gave me the chance to explain myself . Then she stoped the conversation and I couldn’t cancell my subscription and now I can’t even talk anymore with them .
DONT USE GO-MO !

I switched to GoMo a month ago and signed up online and tried to do the ID Check Online which always led to error. After several attempts I gave up and opted for "Registered Mail" to check my ID at SIM Handover. It was never mentioned that this costs another 19.95. This seems to be a hidden income stream, I can hardly believe the Post charges 19.95. Just be aware of this if your online ID Check does not work either.

The worst possible mobile phone provider in Switzerland. They will scam you out of your money.

Without even validating my identing, they just started sending me bills for a mobile phone plan, that I never signed up for!

So dodgy, I would not recommend. There priced may seem cheap at first, but it's not worth it.

Go with Yallo instead

Horrible experience. I opened an account and learned that they do not offer e-SIM or multi SIM. For weeks I tried to cancel - via chat, no call center, no help from SALT Switzerland who partner with them for network and billing. Now my number is off and no help. Do not switch to gomo

The whole experience was just awful, there's always something to look out for or they will get you and make you pay for some exceptional case fee. It feels like you're dealing with someone interested in robbing you, rather than a partner to work with. Everything is engineered to be difficult for you (customer service hard to get, barely useful, fees everywhere, if you want to pay online you need to take care you are not getting additional fees depending on the paying method, if you don't complete the online procedure they send the postman which you have to pay extra, if you don't set roaming limits you find out later...). Worst experience in my life with a telecom company, across 3 counties. Definitely not recommended.

The customer service is by far the worst I’ve ever experienced — not just in Switzerland, but anywhere in the world. Truly unacceptable and deeply frustrating. During my last contact, the support agent abruptly disconnected the chat when I questioned a sudden 10% surcharge for using a debit card — something I had done for years without issue and that is not mentioned anywhere in the contract.

Be cautious: they apply hidden fees such as a so-called *"SIM card activation fee"*, do not offer eSIM, and if your phone is lost or stolen, they charge CHF 60 (around USD 80) for a replacement SIM — which takes an eternity to arrive by regular mail.

Worse still, their customer support operates *only* via online chat, DO NOT work on weekends and with terrible response times and zero efficiency. There is no phone number to call. If your number is compromised on a weekend, you may be left without service for days, possibly in a dangerous or urgent situation(if someone uses your number).

**I strongly advise against using Go-Mo (and by extension, Salt Mobile) in Switzerland.**
Terrible service, hidden fees, and a lack of basic support make them a risky and unreliable choice.

**Avoid Go-Mo at all costs.**

Customer support non existent. Still waiting for my new SIM and no answer from them

I've been a GoMO subscriber since February 2024, and my recent experience attempting to upgrade my plan has been incredibly frustrating.

After receiving an email promotion for their new "GoMO Europe" campaign, I decided to upgrade my existing subscription. Instead of upgrading my current plan as expected, I received a completely new SIM card and discovered I had inadvertently signed up for an additional subscription.

Upon investigating, I found that the online upgrade form defaults to ordering a new number and SIM card rather than upgrading the existing service - a misleading design that seems intentionally crafted to create duplicate subscriptions.

The customer service situation is even worse. There is:
- No phone number to call
- No email address to contact
- Only a chatbot that limits the number of questions you can ask

After a few attempts to explain my situation to their "CoPilot" chatbot, I was informed I had "exceeded the number of questions" allowed and was effectively cut off from support.

Most concerning is that their terms state contracts must be terminated by phone or in writing, yet they provide neither a phone number nor a mailing address - making it virtually impossible to cancel the service.

Based on these practices, I would strongly recommend avoiding GoMO. Their business model appears designed to trap customers with misleading interfaces and deliberately inaccessible customer service channels.​​​​​​​​​​​​​​​​