I have worked with First American Home Warranty for a number of years and have always been satisfied with the response time and the companies to fix my problems. First American listens to what my pro... See more
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Review summary
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Miscommunication between First American and the service provider delayed replacement of our heat pump 2 months (8 weeks). Our persistent complaints to First American and numerous phone calls to the s... See more
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This is in regards to the Troutman location for First American home warranty. The technician was pretty good at what he was doing. They found out some other mistakes that the builder egg got gone corr... See more
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Oven Repair needed Called First American Home Warranty to report claim. Repair company then scheduled appointment and showed up when they said they would. The problem was diagnosed and the part was... See more
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Company details
- #20 of 23 best companies in Home Insurance Agency
- #176 of 193 best companies in Financial Consultant
- #100 of 109 best companies in Insurance Agency
About First American Home Warranty
Written by the company
First American home warranty plans provide a safeguard for your budget when your home’s systems and appliances break down. When a covered item unexpectedly stops working, we’re here to help with getting it working again. As a leader in the home warranty industry since 1984, you can count on the protection, experience and stability of First American Home Warranty.
Appliances and home systems will eventually fail. It’s unavoidable. A home warranty offers you a renewable service contract you can use to protect systems in your home such as heating, air conditioning, plumbing, and electrical, as well as major appliances like your dishwasher, oven, clothes washer/dryer, refrigerator, and more.
With our home warranty protection, when a covered item breaks, we’ll send a pre-screened service contractor to your home to diagnose the issue. Many of our customers request service multiple times each year and save hundreds to thousands of dollars on repair and replacement costs. These types of mechanical failures are typically not covered by your homeowners insurance, so a home warranty can help bridge that gap in protection by shielding your budget from these sudden expenses.
Benefits of a First American home warranty:
• A simple solution when something breaks
• Protection from huge, unexpected repair or replacement bills
• 24/7 service requests
• Unlimited service calls
We offer a variety of affordable warranty plans and options so you can customize your coverage to fit your home and budget.
Get a Quick Quote
Refer A Friend. Get $100!
Written by the company
- Visit refer.fahw.com/trust-pilot to share.
- When a friend you refer buys a home warranty from First American, you'll get a $100 Amazon gift card! And they'll get one too! Please see full terms and conditions at refer.fahw.com/trust-pilot
Contact info
1244 Apollo Way, 95407, Santa Rosa, United States
- 8667895570
- warrantycare@firstam.com
- go.fahw.com
4.0
Great
18K reviews
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Reply from First American Home Warranty
Kathryn, Thanks for letting us be part of keeping your home worry-free!
Great service
The contractor recognized that a sump pump could cause issues and reached out on Sunday and set an appointment for the next day.
April 15, 2026
Reply from First American Home Warranty
Jeffrey, We're glad we could give you peace of mind—thank you for choosing us!
After repeated attempts
After repeated attempts, the sparking issue has been resolved hopefully.
April 19, 2026
Reply from First American Home Warranty
Shaikh, Thank you for taking the time to share your comments with us.
The plumber repaired the issue and l…
The plumber repaired the issue and l was very pleased
April 19, 2026
Reply from First American Home Warranty
Rhonda, Thank you immensely for your feedback! We're pleased the plumber resolved your issue successfully.
Reply from First American Home Warranty
Donna, Thank you for sharing your comments with us. We are so glad to hear that you had a great experience with our quick customer service response time!
Claim initiation call was easy and did not take much time
Claim initiation call was easy and did not take much time. The plumbing company and plumber all did very professional work. Every went well and the project was completed without any extra time or problems.
April 18, 2026
Reply from First American Home Warranty
Rick and Victoria, Thanks so much for taking the time to share your review with us. It is wonderful to know that we were able to resolve your issue for you without any issue. We're glad you chose us and look forward to being here when you need us again!
Everyone is friendly and helpful.
April 13, 2026
Reply from First American Home Warranty
Joan and Cheryl, Your feedback is invaluable to us—thank you for the perfect rating!
Reply from First American Home Warranty
Linda, Thank you for sharing your positive review with us!
Quick and easy efficient process to…
Quick and easy efficient process to book a reservation.
April 18, 2026
Reply from First American Home Warranty
Charles and Donna, Protecting your home is our top priority—thanks for trusting us with it!
The automated system is SO simple to…
The automated system is SO simple to use, my 9 year old grandson could use it. The contractor that y’all sent out was absolutely amazing top-tier amazing customer service. His repair skills were on par with what we hoped for. He even taught us a little bit about how to maintain our system between needing True maintenance on the system. Great guy and an all-around great process. You have very happy customers that are not going anywhere.
April 13, 2026
Reply from First American Home Warranty
Toni, We're happy to hear that the automated system was simple to use. It's also great to know the contractor provided amazing customer service and excellent repair skills. We appreciate you taking the time to share your positive experience!
Reply from First American Home Warranty
Retta, We are disappointed that you experienced this issue. If you have any questions, please do not hesitate to reach out to us directly and we can assist.
Filter Replacement
Having Poolie take care of the service is great! Also, your staff was helpful in regard to handling the transaction reimbursement.
March 30, 2026
Reply from First American Home Warranty
Donna, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!
Very responsive and usually have any…
Very responsive and usually have any issue fixed within a resonable amount of time.
April 13, 2026
Reply from First American Home Warranty
Thank you for letting us know about your experience!
They were very good and considerate and…
They were very good and considerate and helpful. Agent was awesome
April 17, 2026
Reply from First American Home Warranty
Helen, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!
Problem solved quickly
Rep listened to our problem and responded well to our concerns. I
April 17, 2026
Reply from First American Home Warranty
Barbara, We appreciate you taking the time to share your review with us!
Reply from First American Home Warranty
Lyndell, We are happy to hear that our service was quick, efficient, and solved your issue!
Miscommunication between First American…
Miscommunication between First American and the service provider delayed replacement of our heat pump 2 months (8 weeks). Our persistent complaints to First American and numerous phone calls to the service provider finally resulted in the heat pump replacement 8 weeks after the claim was filed. We expected there might be a couple of weeks delay but 2 months to replace the heat pump during the winter months is not acceptable.
April 16, 2026
Reply from First American Home Warranty
Paul, Thank you for sharing your experience with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We will certainly share this with our team as we are always looking for ways to improve our processes. We hope the next time you may need us, you will give us another chance to meet your needs.
Disappointed long time customer
I have been a customer of First American Home Warranty for over 10 years and have carried coverage on multiple homes. This is year I had the worse experience ever with First American Home Warranty with poor quality contractor referrals, giving incorrect diagnosis, requiring me to find someone to get the job done, only have First American then refuse to pay out on the repair. I will not be renewing with First American next year. Quality and respect for customers has gone way downhill.
March 7, 2026
Unprompted review
Reply from First American Home Warranty
Chris, Thank you for sharing this feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that we did not meet expectations in a few areas. We will share these comments with our team as we are always working to improve. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.
Quick excellent resolution
April 16, 2026
Reply from First American Home Warranty
Thanks so much for sharing your great feedback with us regarding your recent service!
we got a 1 year warranty from the…
we got a 1 year warranty from the seller when we purchased our home. it has covered NOTHING so far. roof leak, nope....AC maintenance, NOPE....now today toilet leaking oh that will be $95. do not waste your money
April 16, 2026
Unprompted review
Reply from First American Home Warranty
Jason, We are disappointed that you had a one-star experience. If you need assistance with a claim, please reach out to our team at 800-992-3400.
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