GobyMeds Reviews 464

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting that interactions are pleasant and helpful, often resolving issues quickly and effectively. Many people appreciate the prompt delivery of their orders, with medications arriving quickly and well-packaged, often exceeding initial expectations. The ordering process is described as easy and efficient, with good communication throughout, making the overall service experience highly satisfactory. However, some reviewers were not happy with customer service, mentioning difficulties in getting responses or receiving conflicting information, leading to frustration and a sense of being unheard. A few other people also felt that the product quality was inconsistent, with some receiving medications that appeared questionable or had issues with packaging, such as melted ice packs.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising its effectiveness and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting great service, quick... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and seamless, from... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried other sites to get glp-1 medication before and had very little results, often times I felt as if I hadn't taken any medication at all. But the experience with GobyMeds has been amazing! I... See more

Company replied

Rated 5 out of 5 stars

The experience in starting my health and weight loss journey was made extremely easy using Goby. I looked at many company’s that handle GLP~1s and semiglutides. Goby has the best prices and no hidd... See more

Company replied

Rated 5 out of 5 stars

Best price I found. Professional service. Clear and concise information on their website. Faster delivery than they said. After reviewing a dozen online weight loss websites and losing money on one,... See more

Company replied

Rated 4 out of 5 stars

So far, my experience here has been everything i hoped it would be. Simple, easy to navigate, and a very friendly care team. I have been on semaglutide since Jan and have had no hiccups with ordering... See more

Company replied


Company details

  1. #19 of 44 best companies in Online Prescription Medication Vendor

Written by the company

Trusted Telehealth & Wellness - Bringing easy access to GLP-1 Semaglutide & Tirzepatide medications prescribed online and delivered to your door, hassle free.

Transparent and easy-to-understand pricing

Free Consultation and Shipping

Trusted Access to Personalized Weight Loss & Wellness Medications

Contact info

Promotion box for GobyMeds

Start your weight loss journey today

Weight Loss, Anti-Aging & Metabolic Health: Easy Online consultation

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good customer service!

There have been some hiccups a long the way but the customer service is quick to make it right and keep the customer satisfied. It might take 48 hours to get a response but they DO respond and they work to fix it. My experience with them has always been pleasant as well with people being kind and respectful and owning any problem with an apology and an effort to fix it immediately. I respect that!

April 23, 2026
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Reply from GobyMeds

So much for your patience and for taking the time to leave us a kind review! We do not outsource any of our customer service or care team. Every single member of our staff is a dedicated and caring member of our team who legitimately wants to help out our patients. We wish you the best on your weight loss journey with us!

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Good customer service

April 23, 2026
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Reply from GobyMeds

Thanks for choosing GobyMeds!

Rated 5 out of 5 stars

Second Treatment Experience

Liked my first order experience with Goby, so I returned for my second treatment order. The refill process was streamlined, and easy. Medical Dr. review was fast and efficient. Order was fulfilled quickly by the Absolute pharmacy. Meds arrived cool on an ice pack. Full instructions and syringes were included. I liked that they provided Easy Touch brand. They are my favorite! I noticed that the meds do expire a lot sooner than my previous treatment did. So, that was my only negative take away.

May 1, 2026
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Reply from GobyMeds

Thanks for taking the time to leave us such a kind review!

Rated 4 out of 5 stars

The package of glp-1 arrived a day…

The package of glp-1 arrived a day later than expected, and the cool pack that was supposed to keep the glp-1 cool had completely melted. When I took the pack out, it was warm water.

April 29, 2026
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Reply from GobyMeds

We understand why this can be concerning, but in most cases your medication is still safe to use.

Your shipment does not need to arrive cold to the touch. Ice packs are included to help limit heat exposure during transit, but they may be melted by the time your package arrives. A melted or warm ice pack does not mean your medication has been compromised.

Our partner pharmacies test their medications to ensure tolerance of normal shipping conditions, including exposure to elevated temperatures. Once received, please place your medication in the refrigerator and continue following your prescribed treatment plan.

Rated 5 out of 5 stars

Outstanding Customer Service

Excellent customer service from time of order to follow-up. Had an issue with delayed delivery and contacted Goby via chat, got a thorough response within 2 days and the same with a follow-up question. Medical review was the same way. Really like your chat option for questions, not sure now that it's gone to AI though.

April 28, 2026
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Reply from GobyMeds

Hey Renee! Thanks for choosing GobyMeds! We add those chat options for questions just to help the care team better understand the situation in order to save back and forth between our care team and clients. It actually helps us speed up our response time in order to get you an answer to your question as quickly as we can! We wish you the best on your weight loss journey with us.

Rated 5 out of 5 stars

Easy to use portal

Easy to use portal. Fast shipping and the packaging was sturdy.

April 24, 2026
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Reply from GobyMeds

So great to hear! Wish you the best on your weight loss journey with us.

Rated 5 out of 5 stars

Price is best

Price is best, quality seems just fine, communications and delivery very good

April 23, 2026
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Reply from GobyMeds

Thank you so much for taking the time to leave us such a kind review!

Rated 5 out of 5 stars

Been using Goby for over a year now and…

Been using Goby for over a year now and consider them my goto. They are reliable, always answer my questions quickly and have good quality medications

April 30, 2026
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Reply from GobyMeds

Thank you for being a long-standing customer of ours! Reviews just like these always encourage our entire team! Wish you the best of luck on your weight loss journey with us :)

Rated 5 out of 5 stars

Positive delivery experience.

My medication came shortly after the approval process. I like the product comes with all the things I need AND directions on how much to use.

April 23, 2026
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Reply from GobyMeds

Thank you so much, Candice!

Rated 5 out of 5 stars

Love Gobymeds!

Quick and easy way to get your compounded medication! Customer service is very attentive and the pharmacy/delivery service is unbeatable. Even when I've had concerns, Gobymeds has addressed them and resolved them without hesitation or hassle.

April 22, 2026
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Reply from GobyMeds

So great to hear! Wish you the best on your weight loss journey with us!

Rated 4 out of 5 stars

So far ...

So far, my experience here has been everything i hoped it would be. Simple, easy to navigate, and a very friendly care team. I have been on semaglutide since Jan and have had no hiccups with ordering or delivery. Everyone i have dealt with has been reliable and great ! Although, you do have to expect a delay in response (atleast 24 hours)to any questions or concerns through messaging. That is standard protocol. My only complaint is having to start this journey on such a teeny-tiny dose that my weight loss progress has been very slow to say the least. A little disappointing there but I'm hopeful to see some significant results soon. 🙏

April 30, 2026
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Reply from GobyMeds

Hey, thanks for taking the time to leave us a review! We understand that it may be a little frustrating to start on such a low dose. However, by starting at a lower dose, your body adjusts to the medication a lot easier, and typically you will see fewer side effects. Most people typically lose a few pounds in the first month, but weight loss starts to really be apparent by months 2-3.

If you have any questions, please feel free to reach out to our care team, and we will be happy to help!

Rated 5 out of 5 stars

Just received my first order

Just received my first order. I had taken glp1 previously before my prescription was no longer valid January 2026. I spoke with a GoByMeds physician on Wednesday April 22nd and got approved with an appropriate compounded glp1 on Thursday April 23rd, was shipped medication and received it today Wednesday April 29th. Have yet to try it but excellent service so far.

April 29, 2026
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Reply from GobyMeds

That is so great to hear! Thank you so much for choosing GobyMeds!

Rated 1 out of 5 stars

Arrived in poor condition and I’m…

Arrived in poor condition and I’m concerned about safety! Please contact me!

April 29, 2026
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Reply from GobyMeds

Hey there, can you please reach out to our customer support with more details? We will be absolutely happy to take care of this for you! You can do so through your patient portal or the contact button in the bottom right-hand corner on the website!

Rated 5 out of 5 stars

Fast and efficient

Fast delivery and wonderful customer service

April 22, 2026
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Reply from GobyMeds

Thanks for taking the time to leave such a kind review!

Rated 5 out of 5 stars

Great experience and fast delivery

Process was easy and the delivery was fast after they sent my prescription to the pharmacy. They were quick to respond to any of my questions too. Very happy of my experience with Gobymed.

April 22, 2026
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Reply from GobyMeds

Please let us know if we can help you in any way! Wish you the best on your weight loss journey with us.

Rated 5 out of 5 stars

So far,it's been seamless

So far,it's been seamless, orders arriving in promised time frame. Easy to access.

April 22, 2026
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Reply from GobyMeds

Thanks so much!

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