Goddens Flooring & Home Interiors Ltd Reviews 60

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a blind that required re-stringing, Aaron collected the blind and even had to send it to an alternative supplier to get it fixed. Aaron delivered and refitted the blind yesterday. Aaron was... See more

Rated 5 out of 5 stars

Thrilled with new downstairs hardfloor, curtains, blind and re-upholstered dining chairs. Feels like we bought a new house! Aaron, Sue and the whole team did a great job, very flexible when adjustment... See more

Company replied

Rated 2 out of 5 stars

4 weeks ago Goddens started to do some laminate flooring for me. It took longer than was expected for various reasons. 2 weeks ago the last of part my stairs was finished but the fitter didn't have... See more

Company replied

Rated 5 out of 5 stars

Visited their premises on the industrial estate near B & Ms after a recommendation and was met by a very helpful lady called Susan. Booked in for a quote and Aaron came out to measure up. Quote was ch... See more

Company replied

Company details

  1. Curtain Supplier and Maker
  2. Blinds Shop
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Flooring Store

Written by the company

Hello and welcome to Goddens Home Interiors. Here at Goddens we have over 50 years experience in the Home Furnishings Retail market where customer service is at the forefront of vision. Our friendly but knowledgeable staff are upto speed with all the current market trends both modern and traditional and will be able to help you put together your dream room. Whether you're looking to upgrade one of your carpets, or compliment that special room with some new blinds, shutters or even made to measure curtains our staff will listen to your requirements. All of our curtains, cushions, headboards and padded seats are hand made in store with a great deal of love by people that really do want their work to stand out. Our sister company will be able to help with your Plantation Shutter enquiries where the same company ethos runs through our veins into theirs. You will be benefit from a FREE no obligation survey where you will be able to choose in the comfort of your own home plus we offer in-store appointments at our studio here in March. Why not start your dream room journey now by calling 01354 658100.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a blind that required restringing

We had a blind that required re-stringing, Aaron collected the blind and even had to send it to an alternative supplier to get it fixed.

Aaron delivered and refitted the blind yesterday. Aaron was personable as always, so we couldn't ask for a better service.

November 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Where to start

Where to start! If you want over priced but very nice carpets, blinds and laminate shop here. If you want your home trashed, your property disrespected, a huge over order of laminate, jobs left half done, your new appliances scratched and damaged, your bedding thrown on the floor, texts that tell you when they are coming but they don't actually mean that though-they tell you afterwards, rubbish left and to top it all on their final visit your washing machine is leaking onto the half done floor -then shop here. I absolutely would not recommend this company for anything, but if you do want to shop here get your own fitting done.
Wow! What a professional response. Despite your diatribe I can back up my comments with date and time stamped CCTV, photographs, phone records and other witnesses. Unfortunately being a single homeowner this means we have to resort to these measures to protect us from untruths, bullying and bad service. You asked for a review, which I gave and suffice to say I will not be using your company to finish my home renovations nor recommending you to any family, friends,neighbours or on social media.

August 18, 2025
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Hi Lynn, first of all we are truly sorry that we haven't met your expectations on your experience with Goddens. I have conducted a full investigation with all of our fitters and staff here at Goddens and we feel that your review isn't a true reflection on the service we provided to you. I would like to comment the following points. 1) Goddens offered a strong discount at the time of order which you gratefully received. 2) The original appointment for the first install gave you an exact time which was a system error so we phoned to advise that the time given was within 30 mins. 3) Our fitter Jamie has very high standards and would not throw any bedding onto the floor as we do not accept this kind of behaviour in our business, On talking to Jamie he has mentioned that your bed was still fully made up on arrival which should have been removed so he removed it for you and folded it up and placed it on the cushion on the sofa, please note he did not charge you for moving any furniture including the wardrobe. We can justify his care as you can see from the photo the carpet has been hoovered and rubbish removed. 4) We advised you that we were unable to install your laminate beneath your washing machine due to arrangement in the cupboard so Josh mentioned to you that he would nip it under your washing machine which you accepted and you thanked him for doing such a nice job in the Cupboard and the perimeter beading in the Lounge, we did not move your washing machine just simply lifted it enough to slide the flooring underneath. 5) When Jamie was cutting the laminate flooring inside as it was raining outside he started in the Kitchen but you then asked him to do it in the Lounge so he moved into the Lounge, the photo shown was during install but was cleaned and tidied with all rubbish removed afterwards and he even hoovered your sofa for you. 6) The picture of the bedding placed back onto the mattress was our fitter putting all the bedding back onto the bed for you however 'we do not make up beds'. Our fitter does have photos of your bed and bedding he found on arrival which should have really been removed, but despite this he carried on happily as not to disgruntle you. 7) It's common practice to add 10% wastage onto the nett area of laminate flooring to ensure there is enough. You phoned in and asked us to quote for the Bathroom so we had an additional order of which again 10% needed to be added to ensure we didn't run short, agreed you have the material leftover however there is still an outstanding balance of £50 which we have not asked for. Whilst we are aware of the original timing issue many of the points mentioned in your review have not in the first instance been brought to the attention of myself or the showroom which is normally the first action when making a complaint, we are sorry that you felt you needed to give us a 1 star review despite how helpful all of our fitters were towards you. As you can see from all of our reviews we score consistently high on service so once again I apologise you felt we did not meet your expectations. We value feedback good and bad which tells us what we are doing right and indeed what we need to improve on going forwards. Aaron Godden - Managing Director

Rated 5 out of 5 stars

Excellent service from day one

Excellent service from day one. Aaron was so helpful from the minute I entered the shop, I wanted a good quality carpet at a reasonable price for all of our upstairs bedrooms and dressing rooms, also needed flooring for all bathrooms and en-suites. The carpets are amazing and the fitting exceptional. The team of fitters were so respectful and even vacuumed afterwards. Susan resolved the small issue in a very timely manner as she knew we wanted to move into our self build and was such a pleasure to deal with.

100% recommend for all flooring requirements. Will be in touch shortly for curtains/blinds

Zoe

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

We had shutters fitted by Goddens

We had shutters fitted by Goddens, Aaron was very helpful from start to finish, really quality product at very good price, I would highly recommend Goddens for your interior needs, I will definitely be using them again

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Aaron and his fitters. Very happy with my new laminate flooring and love the new stair carpet. Aaron also did a great job of removing bathroom floor tiles and fitting boards and laying vinyl. All done on time.

August 26, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The workmanship was top class

The workmanship was top class, a lot of thought and planning went into it. I'm very pleased with my new floor and everyone says how good it looks... Thanks Aaron and team...

August 20, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

We really enjoyed this install, appreciate the review.

Rated 5 out of 5 stars

Excellent work ,very professional company

From the very beginning Aaron and his team have been very helpful. I needed my kardean flooring laid urgently as my husband was coming out of hospital. Aaron kept me informed of timings at all times and his fitters were first class their work was outstanding. I would recommend Aaron and his team EXCELLENT.

August 16, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Thankyou Tina always a pleasure :)

Rated 2 out of 5 stars

4 weeks and the job's not finished

4 weeks ago Goddens started to do some laminate flooring for me. It took longer than was expected for various reasons. 2 weeks ago the last of part my stairs was finished but the fitter didn't have the tools to finish the job. I emailed the fitter last week. No reply. I called the shop today. They were going to call back but haven't. My laminate still needs filler/sealant around some of the edges and my bathroom door still doesn't close. Goddens were recommended to me by several people but they have been a disappointment. I should qualify that by adding that the fitter who laid my kitchen vinyl was excellent, I have no issues with that part of the job.

The goodwill gesture would have been more useful if I'd ever received the new quote I'd asked for.

July 15, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Sincere apologies we didn't meet your expectations on this occasion. Following my communication with you yesterday I understand this install is now finished and our fitter turned up as advised.
As a good will gesture we have put a £75.00 credit onto your account should you wish to use that in the future.
We do appreciate your business.

Rated 5 out of 5 stars

Flooring all looks amazing so pleased…

Flooring all looks amazing so pleased thank you 😊 and the blinds and window furnishings just finish it all off 😀

July 25, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Many thanks for your positive feedback.

Advertisement
Rated 5 out of 5 stars

Goddens shutters…

Goddens have just completed my shutters for our bungalow including all windows & patio doors, excellent work a great product would highly recommend including sales & fitting service.

July 12, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Welcome...enjoy your new shutters!!

Rated 5 out of 5 stars

Amazing service from Goddens

Amazing service from Goddens, super helpful and informative and was able to help me select carpets to meet my budget. Was able to book me in to do a whole house at short notice and I couldn’t be happier with the finished result. Thank you!

June 18, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Thankyou for your positive feedback.

Rated 5 out of 5 stars

Goddens deliver a 5* service again!

Goddens deliver a 5* service again!

Having provided a Karndean floor for the majority of our downstairs flooring back in 2021, Aaron organised a seamless transition of the same flooring into our kitchen 3 years down the line. The finish is superb and the whole experience has been friendly and efficient. I can't recommend Goddens highly enough.

June 12, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Thanks for using us again Rachel!, always a pleasure working for you.

Rated 5 out of 5 stars

Plantation shutters …

Ide like to thank Aaron Sue and Frank the fitter
For their outstanding customer service and fitting of our new plantation shutters.
They were fitted a couple of weeks ago and we are thrilled with them.
5 windows done in total no mess no fuss and look stunning
Thanks again to everyone at Goddens in March for your excellent service
Sam and Chris 😁

May 22, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

I drove past the other day and have to say they do look awesome! thanks for using us we do appreciate the business Sam & Chris :)

Advertisement
Rated 5 out of 5 stars

Great service throughout

Absolutely delighted with the quality and look of the carpet I chose for my bedroom. Sue allowed me to browse freely and gave helpful advice about whether my selections were pet friendly. There was a slight hiccup with the fitting, but it was quickly resolved. Bernie did a fabulous job fitting the carpet and left the room tidy. Will certainly go to Goddens again, when I next need carpet.

May 23, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Hi Anne,
Appreciate such a kind review despite the hiccup and as you say the office dealt with this quickly and efficiently for you.

Rated 5 out of 5 stars

Great company from start to finish

Great company from start to finish. Very good service, kept up to date on delivery and fitted perfectly. Would certainly recommend Goddens.

April 2, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Thankyou

Rated 5 out of 5 stars

Professional service meets…

Professional service meets, professional skilled worked. I highly recommend Aaron and his team, I’m not very easily pleased but I’m very impressed with the flooring and shutters they installed. The quality of work was outstanding.

The service provided my Aaron was great did not try sell me anything, simply told us what his team could provide and delivered it.

April 2, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Hi Damien really pleased your pleased!

Advertisement
Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough. From when you first enter the beautiful showroom to the finished job. You may think when you first walk in this is going to be out of my budget but they have some beautiful flooring for all budgets. Fitter arrived all as scheduled and done a fantastic job. The flooring was top quality and looks superb. I won’t be going anywhere else. A great local business!

March 27, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Quite right Jayne we do cater for all budgets and provide the same level of service throughout. Thanks

Rated 5 out of 5 stars

First class service from Goddens

First class service from Aaron and his team at Goddens flooring. Aaron spent a great deal of time with my Wife and I choosing the right carpet for the upstairs of our house. He then made sure that the team of fitters continued the first class service and fitted our carpets to perfection. A brilliant service and a great price for a top quality job, I can't recommend these guys enough and will definitely use them again in the future

March 20, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Thanks James was a pleasure doing business.

Rated 5 out of 5 stars

Highly recommend Aaron and his team

Highly recommend Aaron and his team. We were looking for new flooring for our kitchen/ diner and hall. Aaron explained all of our options and kept in touch during the process. Everything went to schedule. The fitter, Dave , did a great job. We are very pleased with our new LVT flooring.

March 15, 2024
Unprompted review
Goddens Flooring & Home Interiors Ltd logo

Reply from Goddens Flooring & Home Interiors Ltd

Great news!! thanks for the positive feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look