Econic Energy Reviews 85

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, knowledge, and helpfulness throughout the entire process. People appreciate the clear communication, efficient project management, and the team's ability to adapt to challenges, ensuring a smooth and stress-free experience. The product and technology are frequently lauded for their quality and performance, with many consumers expressing satisfaction with the installation and the system's efficiency. The company is noted for its customer-focused approach, with reviewers often mentioning the team's dedication to ensuring the best possible outcome and their willingness to go the extra mile. The installation process is described as being carried out with respect and minimal disruption, with staff being tidy and considerate.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Product

Customers had positive experiences with the product. Many reviewers are impressed with their new heat pump... See more

Technology

Consumers find the technology, such as heat pumps and solar systems, to be highly positive. Reviewers... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are impressed with the high... See more

Based on these reviews

Rated 5 out of 5 stars

What a brilliant process from start to finish. Clear information provided at every step, support and guidance available whenever you want, with checkins and follow ups to ensure things are progre... See more

Rated 5 out of 5 stars

The level of communication and interaction were great. Every step was explained and the whole team were able to answer all my silly questions, but even more important, they listened to me. The proces... See more

Rated 5 out of 5 stars

Christoph and team did what they said they’d do in installing our ASHP; when they said they’d do it, whilst adapting in real time to hiccups that emerged (eg locating correct piping sizes and location... See more

Rated 5 out of 5 stars

We are so glad we used Econic Energy to supply and install our air source heat pump. They looked after everything for us and made it a completely streamlined and stress free experience. I would recomm... See more


Company details

  1. Heating Contractor
  2. Green Energy Supplier
  3. Solar Energy Equipment Supplier

Written by the company

Our mission is to help decarbonise heating all around London by providing sustainable energy solutions that are tailored to the specific needs of your home. We take a comprehensive approach to future-proofing your house, carrying out seamless and efficient installations to save you money on your energy bills and cut your CO2 emissions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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Rated 5 out of 5 stars

We couldn’t have been more impressed

We couldn’t have been more impressed by Econic, from start to finish.

First, the survey was prompt (within days) and extremely well and clearly presented – the costs of installation, the potential savings of both money and CO2 with and without a battery. Everything was well explained. We discussed in detail where to put the heat pump and battery (for storing energy from the grid at off peak hours and potentially for future solar feed). We agreed to upgrade two radiators but didn’t need to replace anything else in the house.

The installation took four days – with just the first day without hot water for a few hours. Econic lent us heaters during the period. The Econic teams – both the electricians and heating plumbers – were terrific, all very efficient, super courteous, and left everything clean and organised at the end of the day.

Finally, we’re very happy with the operation of the heat pump and battery. The house – four storeys and not very well insulated (thin brick walls, not cavity) – is warm. The water’s hot. And the Apps to regulate the heat pump and the battery are clear and easy to use.

All in all, it is hard to imagine a better experience of installing a heat pump and battery.

March 28, 2024
Unprompted review
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Rated 5 out of 5 stars

I've had the heat pump for several…


I've had the heat pump for several months now and I'm very happy with everything about it. The hot water is always there and the house is always at the temperature you set on the thermostat. And my bills have gone way down.
Also, the installation was very professional. The garden where the heat pump is located was tidier when they left than it had been before they came.
Highly recommend Econic

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

This company is absolutely fantastic

This company is absolutely fantastic - not something I often say. From the initial contact to design, installation, commissioning and all the important bits of paper at the end, they were professional, knowledgeable, and on it. They communicated well, sorted everything from the EPC to the grant etc. From initial contact to commissioning was barely three weeks. A masterclass in how to do business. I could not recommend them more highly.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional company

Econic were very professional in all their dealings and although the house was very messy they always took time to prepare and protect any areas they were working in. I would fully recommend this company

August 9, 2024

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