From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Successful Upgrade
We recently upgraded our GoFibre account to the Advance router. The Installation Engineer came to our house to do the install in early June 2026.
We were very pleased with the job. The engineer was very professional, knowledgeable, friendly and patient, despite some teething problems with the router download and initialisation. He was meticulous with his fault finding and, with some telephone assistance from the "office router guys", the installation was a success. This must typify the image that GoFibre wants to give its customers, and we have no hesitation in recommending GoFibre and its excellent products, service and staff.
June 1, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Graeme,
Thank you for such a fantastic review!
We’re delighted to hear your upgrade to our Advance router was a success and that you were so pleased with the installation.
It’s great to know the engineer was professional, knowledgeable, friendly and patient throughout. Even with a few initial teething problems, it’s fantastic to hear they took the time to carefully troubleshoot the issue and worked with our technical team to get everything up and running successfully.
Your comments about our products, service and staff really mean a lot to us, and we truly appreciate your recommendation. We’ll be sure to pass your kind words on to the teams involved.
Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick and friendly response
Quick and friendly response. New deal sorted right away. Agreed to extend contract and saved money.
June 29, 2026
Reply from GoFibre Broadband
Hey Margaret,
Thank you for the fantastic review!
We’re really pleased to hear your renewal was sorted quickly and efficiently. It’s great to know the team were friendly, able to arrange a new deal straight away, and help you save money by extending your contract.
Providing straightforward, helpful service is exactly what we aim to deliver. Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very polite and professional
Very polite and professional. Explained what he had to do, ask where I wanted it fitted.
June 29, 2026
Reply from GoFibre Broadband
Hey Marjory,
Thank you for the fantastic review!
We’re really pleased to hear the engineer was polite and professional throughout the installation. Taking the time to explain the work, discuss the best location for the equipment and make sure it suited your preferences is exactly the kind of service we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Hassle free from start to finish i…
Hassle free from start to finish i didnt have to contact my current supplier its all done for u was quick and easy and done in no time.
June 29, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re really pleased to hear the whole process was hassle-free from start to finish. Making the switch as simple as possible, including taking care of the changeover with your previous provider, is exactly the experience we aim to deliver.
It’s great to know everything was quick, easy and completed in no time. Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Stuart,
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying both the connection and the service from the GoFibre team. Providing an ultra-fast, reliable service backed by great customer support is exactly what we aim to deliver.
Thank you as well for the recommendation – it really does mean a lot to us. Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great for Gofibre every thing carried…
Great for Gofibre every thing carried out with good advice and workmanship - nice chap that done the installation and updated our gear.
June 23, 2026
Reply from GoFibre Broadband
Hey John,
Thank you for the fantastic review and I hope you are keeping well!
We’re really pleased to hear everything was carried out to such a high standard and that the installation went smoothly.
It’s great to know the engineer provided helpful advice, quality workmanship, and took the time to update your equipment as well. We’ll be sure to pass your kind words on to the team.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fibre optic cable underground install…
After several methods to install gofiber optic cable service to my house and three separate journeys with two engineers. The system has been installed and is fully operational
December 30, 2025
Reply from GoFibre Broadband
Hey Mr T Ferguson,
Thank you for taking the time to leave a review.
We're delighted we were able to get you connected in the end, and we really appreciate your patience throughout the installation process. While it took a few different approaches and several visits from our engineers, we're pleased the team persevered and successfully got your full fibre service up and running.
We hope you now enjoy the reliable, ultra-fast connection that GoFibre is all about. Thank you again for sticking with us and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Moving house was made a bit easier with…
Moving house was made a bit easier with GoFibre, can't fault the service we received. Also no wait when phoning for support which was brilliant!
June 23, 2026
Reply from GoFibre Broadband
Hey Emma,
Thank you for the fantastic review!
We’re really pleased to hear we could make moving house that little bit easier. We know there’s enough to think about when you’re moving, so it’s great to know the service lived up to your expectations.
It’s also brilliant to hear you were able to get straight through to our support team without any long wait. Providing quick access to real people who are ready to help is something we’re really proud of.
Thank you again for your kind words and for choosing GoFibre. We hope you enjoy your new home and your new connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good all round experience
Whole process went relatively smoothly, preparation fir installation unobtrusive, and personnel courteous and helpful.
When I had questions, support was readily given, and results were good all round.
June 24, 2026
Reply from GoFibre Broadband
Hey Douglas,
Thank you for the fantastic review!
We’re really pleased to hear you had a good all-round experience with GoFibre. It’s great to know the installation process was smooth, the preparation work was unobtrusive, and our team were courteous and helpful throughout.
We’re also delighted that whenever you had questions, our support team were on hand to help. Providing a straightforward, well-supported experience from start to finish is exactly what we aim to deliver.
Thank you again for your kind words and for choosing GoFibre. Welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
arrived on time
arrived on time, great instillation service,left the room clean and tidy....highly recommend
June 24, 2026
Reply from GoFibre Broadband
Hey Diane,
Thank you for the fantastic review!
We’re really pleased to hear the engineer arrived on time and provided such a great installation experience.
Leaving everything clean and tidy is just as important to us as getting you connected, so it’s brilliant to know that stood out. We really appreciate the recommendation.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here:
Excellent service
I am absolutely delighted with the service I received today. All issues with my broadband have been resolved including problems getting my printer to connect to the internet which has been a problem for quite some time.
The two engineers, John and Sean were so helpful, pleasant and polite and took time to make sure everything was working properly. Thank you
June 24, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Moira,
Thank you for such a fantastic review!
We’re delighted to hear all of your broadband issues have now been resolved, including finally getting your printer connected after it had been causing problems for so long. It’s great to know everything is now working as it should.
We’ll be sure to pass your kind words on to John and Sean. They’ll be delighted to hear their helpful, friendly and thorough approach made such a positive difference.
Thank you again for taking the time to leave a review and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Sharon,
Thank you for the fantastic review!
We’re really pleased to hear the communication was excellent from beginning to end. Keeping our customers informed every step of the way is something we take great pride in, so it’s brilliant to know that stood out to you.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Debs,
Thank you for the fantastic review!
Fast, efficient and delivering exactly what we promised is what we strive for, so it’s brilliant to hear that was your experience.
We're also pleased to hear you're happy with the value for money. Thanks again for choosing GoFibre and for taking the time to leave a review.
Welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The installer was excellent
June 23, 2026
Reply from GoFibre Broadband
Hey Josie,
Thank you for the great review!
We’re really pleased to hear the installer was excellent. Delivering a friendly, professional service and making sure everything goes smoothly is exactly what we aim for.
Thanks again for choosing GoFibre and welcome to the GoFibre family.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth from start to finish
Very smooth from start to finish. Kept us well informed and took care of the switch and everything! Very recommended.
June 23, 2026
Reply from GoFibre Broadband
Hey Raf,
Thank you for the brilliant review! We’re really pleased to hear everything went smoothly from start to finish.
Keeping you informed throughout the process and taking care of the switch for you is exactly the kind of hassle-free experience we aim to deliver. It’s great to know everything was handled smoothly and that you felt looked after every step of the way.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer was so polite and well…
The engineer was so polite and well mannered. He didn't rush, and assisted in sorting out my mobile and tv's.
June 23, 2026
Reply from GoFibre Broadband
Hey Jenifer,
Thank you for the fantastic review! We’re really pleased to hear the engineer made such a positive impression.
Taking the time to help with your mobile and TVs, without rushing the job, is exactly the kind of ultra-helpful service we aim to deliver. It’s great to know they were polite, well-mannered and made sure everything was working before they left.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The worst internet provider i’ve had
The worst internet provider i’ve had. Constantly phoning them to try and sort my low speeds and internet disconnecting.This has been going on since i had the FIBRE installed from October last year and issues still going on. I was told there was nothing wrong to then finding out from one of their tech team that there was an issue with the router which was replaced but problems still ongoing. Constantly fobbed off on the phone. I asked to speak to a manager but there’s no managers in the office. No mention of compensation or some discount, i will be taking this further if they do not terminate my contract. I would have gave -5 stars if i could.
Do not let them take your money
June 22, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Neil,
I'm genuinely really sorry to hear of your experience so far, and the inconvenience this has caused you.
I want to review your case in more depth to understand what's causing the issue you're experiencing, alongside how we've failed to act and resolve this effectively for you.
I've requested your contact details through Trustpilot so we can look into this further for you. I'm really confident we can fix the connection issues and turn this experience around for you.
Thanks
Gregor
*Updated Response*
Hi Neil,
We've taken a closer look at your account, and we’re arranging further investigation once you’re back home so we can properly work through the dropouts and get to the root cause.
Thank you for continuing to work with us while we look to get this resolved.
We’ll pick this back up with you as planned and take the next steps directly.
Our priority is to either get your service performing as it should or ensure you’re supported with a clear outcome.
Thanks again for your feedback, it’s important we get this right
Thanks
Gareth
great service
June 18, 2026
Reply from GoFibre Broadband
Hey Keith,
Thank you for the great review! We’re really pleased to hear you’ve had a great experience with the service.
Thanks again for choosing GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Damian,
Thank you for the fantastic review! We’re really pleased to hear you found the team friendly and that the installation was carried out efficiently.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Shocking company
Shocking company, a lot of drops on the internet Engineer couldn’t fit the cable correctly i lost internet on the Thursday afternoon and they cant send someone out till the next Wednesday as a Urgent assessment they don’t have a clue on how to run a company very small and they dont work weekends do not buy from these people!!
June 18, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Mark,
Thanks for taking the time to share your feedback, I’m really sorry to hear about your experience and the disruption this has caused, and not the experience we want you to have.
We’d like to reach out to you directly to talk things through and make sure we’re taking the right next steps. A member of the team will be in touch shortly.
We appreciate your patience and the opportunity to put this right.
Thanks
Gareth
GoFibre Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.