From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Online Chat Assistant
I used GoFiber's chat assistant online to re-new my contract. Absolutely fantastic service always. I was connected to Cheryl Dixon who was amazing! Answered all of my questions very quickly and effectively no problems at all. Fabulous customer service!
July 7, 2026
Reply from GoFibre Broadband
Hey Jaz,
Thank you for such a fantastic review!
We’re delighted to hear you had such a great experience renewing your contract through our online chat. Making it quick and easy to speak directly with a member of our team is exactly the kind of service we aim to provide.
It’s brilliant to hear Cheryl answered all your questions quickly and efficiently and made the whole renewal process so straightforward. We’ll be sure to pass your lovely feedback on to her.
Thank you again for your continued support and for choosing GoFibre. Here’s to another great contract with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Champion
Champion. Great connection. Easy install and switch over. Fantastic GoFibre are honouring the excit fee. Brilliant staff to do business with. Both in sales and on site work. Can not fault anyone. Thank you.
July 7, 2026
Reply from GoFibre Broadband
Hey Angela,
Thank you for such a brilliant review!
We’re delighted to hear you’re enjoying a great connection and that both the installation and switch were straightforward.
It’s also great to know our switching credit helped towards the exit fee from your previous provider and made the move to GoFibre even easier.
We really appreciate your kind words about both our sales team and the engineers on site. We’ll be sure to share your feedback with the teams involved.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service throughout
Both installers were very polite and helpful. Great communication throughout and job completed on time.
July 7, 2026
Reply from GoFibre Broadband
Hey Louise,
Thank you for the fantastic review!
We’re really pleased to hear you received great service throughout the whole process. It’s brilliant to know the installers were polite and helpful, communication was clear, and everything was completed on time.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Paul,
Thank you for the great review!
We’re really pleased to hear everything was straightforward and hassle-free, with no problems along the way. That’s exactly the kind of smooth experience we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had this for few days now
I had this for few days now, and it the best actually. No problem at all, no signal issues, no stuggling with the Internet box. All pretty good, even better. I how it doesn't go frozen or jam with signal which is amazing ad I can work on my laptop and play on PS5 without having to wait for hours on down load which is what I love about it.
July 7, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear you’ve had such a great experience with GoFibre so far and that your connection has been fast, reliable and hassle-free.
It’s brilliant to know you can work on your laptop and enjoy gaming on your PS5 without signal issues or long waits for downloads. That’s exactly the kind of smooth, ultra-fast broadband experience we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reliable broadband and good service
Just renewed my contract after two trouble free years. I spoke to Cheryl and she set up the next two years for me and was a delight to deal with, so good speaking to UK based staff who are knowledgeable and efficient.
July 3, 2026
Reply from GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you’ve enjoyed two trouble-free years with GoFibre and have chosen to stay with us for another two.
It’s brilliant to hear Cheryl made the renewal process so straightforward and was knowledgeable, efficient and a pleasure to deal with. We’ll be sure to pass your kind words on to her.
We’re proud to have a UK-based team who are easy to reach and ready to help, so it’s great to know that continues to make a difference.
Thank you again for your continued loyalty and for choosing GoFibre. Here’s to another two great years!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go fibre were brilliant
Go fibre were brilliant. I called twice before installation and both times my call was answered straight away and the UK staff could not have been more helpful. On the day of installation it was very easy and switchover was immediate. I was helped make a password for my WiFi to allow me to easily connect all devices to it.
June 23, 2026
Reply from GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you had such a positive experience with GoFibre from your first phone call right through to getting connected.
Being able to speak directly with our UK-based team without long waits is something we’re really proud of, so it’s great to know our advisors were helpful whenever you needed us.
We’re also pleased the installation and switchover were straightforward and that the engineer took the time to help personalise your Wi-Fi password, making it easier to get all your devices connected.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All went well, impressed so far
Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!!
All went well, quick and tidy installation without any disturbance to myself.
Speed fantastic compared to Daisy XLN.
July 2, 2026
Reply from GoFibre Broadband
Hey Scott,
Thank you for such a fantastic review!
We’re delighted to hear everything has gone so well and that you’re impressed with your GoFibre experience so far.
It’s brilliant to hear Lee was able to clearly explain the available packages and our switching credit offer, helping make the move to GoFibre even easier. We’ll be sure to pass your kind words on to him.
We’re also pleased the installation was quick, tidy and caused minimal disruption, and even better that you’re already enjoying a fantastic improvement in broadband speeds.
Thank you again for choosing GoFibre. Canny beat that indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good friendly engineers
July 2, 2026
Reply from GoFibre Broadband
Hey Edward,
Thank you for the great review!
We’re really pleased to hear the engineers were friendly and made a positive impression. That’s exactly the kind of helpful service we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Streaming problems
We had a problem streaming from IPad to TV following move from BT to GoFibre which despite numerous phone calls was not resolved. However a visit from their engineer Rhys Holland resulted in a successful conclusion to the problem. Rhys showed determination and skill to get to the bottom of the issue and he was able to sort things out, with the result that we are now successfully able to stream from IPad to TV.
July 2, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Robert,
Thank you for taking the time to leave such a detailed review!
We’re sorry the streaming issue wasn’t resolved sooner, but we’re delighted to hear Rhys was able to get to the bottom of the problem and get everything working as it should.
We’ll be sure to pass your kind words on to Rhys. His determination, technical skill and commitment to finding a solution are exactly the qualities we value in our team.
Thank you again for your patience and for choosing GoFibre. We hope you enjoy plenty of hassle-free streaming from now on!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Pleasant personnel and easy preocedure
June 29, 2026
Reply from GoFibre Broadband
Hey Martin,
Thank you for the fantastic review!
We’re really pleased to hear you found the whole process easy and that our team were pleasant throughout. Making the journey to GoFibre as simple and straightforward as possible is exactly what we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey MrBazzer,
Thank you for the fantastic review!
We're delighted to hear everything has been perfect and that you'd highly recommend GoFibre. Providing reliable broadband backed by great customer service is exactly what we strive for, so your recommendation really means a lot to us.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey David,
Thank you for the fantastic review!
We’re really pleased to hear you were installed and up and running in just 50 minutes. Providing a quick, efficient installation without compromising on quality is exactly what we aim for.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Successful Upgrade
We recently upgraded our GoFibre account to the Advance router. The Installation Engineer came to our house to do the install in early June 2026.
We were very pleased with the job. The engineer was very professional, knowledgeable, friendly and patient, despite some teething problems with the router download and initialisation. He was meticulous with his fault finding and, with some telephone assistance from the "office router guys", the installation was a success. This must typify the image that GoFibre wants to give its customers, and we have no hesitation in recommending GoFibre and its excellent products, service and staff.
June 1, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Graeme,
Thank you for such a fantastic review!
We’re delighted to hear your upgrade to our Advance router was a success and that you were so pleased with the installation.
It’s great to know the engineer was professional, knowledgeable, friendly and patient throughout. Even with a few initial teething problems, it’s fantastic to hear they took the time to carefully troubleshoot the issue and worked with our technical team to get everything up and running successfully.
Your comments about our products, service and staff really mean a lot to us, and we truly appreciate your recommendation. We’ll be sure to pass your kind words on to the teams involved.
Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick and friendly response
Quick and friendly response. New deal sorted right away. Agreed to extend contract and saved money.
June 29, 2026
Reply from GoFibre Broadband
Hey Margaret,
Thank you for the fantastic review!
We’re really pleased to hear your renewal was sorted quickly and efficiently. It’s great to know the team were friendly, able to arrange a new deal straight away, and help you save money by extending your contract.
Providing straightforward, helpful service is exactly what we aim to deliver. Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very polite and professional
Very polite and professional. Explained what he had to do, ask where I wanted it fitted.
June 29, 2026
Reply from GoFibre Broadband
Hey Marjory,
Thank you for the fantastic review!
We’re really pleased to hear the engineer was polite and professional throughout the installation. Taking the time to explain the work, discuss the best location for the equipment and make sure it suited your preferences is exactly the kind of service we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Hassle free from start to finish i…
Hassle free from start to finish i didnt have to contact my current supplier its all done for u was quick and easy and done in no time.
June 29, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re really pleased to hear the whole process was hassle-free from start to finish. Making the switch as simple as possible, including taking care of the changeover with your previous provider, is exactly the experience we aim to deliver.
It’s great to know everything was quick, easy and completed in no time. Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Stuart,
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying both the connection and the service from the GoFibre team. Providing an ultra-fast, reliable service backed by great customer support is exactly what we aim to deliver.
Thank you as well for the recommendation – it really does mean a lot to us. Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great for Gofibre every thing carried…
Great for Gofibre every thing carried out with good advice and workmanship - nice chap that done the installation and updated our gear.
June 23, 2026
Reply from GoFibre Broadband
Hey John,
Thank you for the fantastic review and I hope you are keeping well!
We’re really pleased to hear everything was carried out to such a high standard and that the installation went smoothly.
It’s great to know the engineer provided helpful advice, quality workmanship, and took the time to update your equipment as well. We’ll be sure to pass your kind words on to the team.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fibre optic cable underground install…
After several methods to install gofiber optic cable service to my house and three separate journeys with two engineers. The system has been installed and is fully operational
December 30, 2025
Reply from GoFibre Broadband
Hey Mr T Ferguson,
Thank you for taking the time to leave a review.
We're delighted we were able to get you connected in the end, and we really appreciate your patience throughout the installation process. While it took a few different approaches and several visits from our engineers, we're pleased the team persevered and successfully got your full fibre service up and running.
We hope you now enjoy the reliable, ultra-fast connection that GoFibre is all about. Thank you again for sticking with us and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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