From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great installation service
Installation great, top speeds so far, only day 1 so can't comment further
May 28, 2026
Reply from GoFibre Broadband
Hey Gaz,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that you’re already enjoying those top speeds.
We appreciate it’s only day one, but it’s brilliant to hear everything has got off to such a positive start. We hope you continue to enjoy an ultra-fast, ultra-reliable service for many years to come!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
my installation engineer went…
my installation engineer went above&beyond to help me set up my appliances. very friendly. very efficient. so far, I am very pleased with my decision to go with Go-Fibre.
May 26, 2026
Reply from GoFibre Broadband
Hey Kerry,
Thank you for the fantastic review! We’re really pleased to hear your installation engineer went above and beyond to help get everything set up for you.
Friendly, efficient service and taking that extra time to help with your appliances is exactly the kind of ultra-helpful experience we aim to deliver
It’s brilliant to hear you’re so pleased with your decision to join GoFibre so far – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very friendly and helpful staff that…help you understand everythin
Very friendly and helpful staff that talk you through everything . Explained everything so that I new how to use my internet would recommend to everyone
May 26, 2026
Reply from GoFibre Broadband
Hey Sarah,
Thank you for being our 2000th review – what an amazing milestone to be part of!
We’re really pleased to hear the team were friendly and helpful, taking the time to talk you through everything and make sure you felt confident using your new service. That’s exactly the kind of ultra-helpful experience we aim to deliver.
We really appreciate the recommendation and your kind words – thanks again for choosing GoFibre and helping us hit this fantastic milestone!
Jake
Review After 2 Years as a GoFibre Custome
It has been exactly two years since I became a customer. Overall, this is one of the most reliable broadband providers I’ve ever used in the UK. There has been one major outage, which unfortunately took a few days to fix, but I personally witnessed that they did their best to resolve the issue as quickly as possible. After that, I also got a free month.
Today, I received the email for contract renewal. I gave them a call, and it was as easy as calling a friend. No answering machines, no navigating through menus. Just a plain old 0131 number and someone simply picks up. It was Colm McAlister who helped me with the renewal. We got everything done in 4 minutes. I only had to call back to double check if the price was correct because it was lower than I expected, but it turned out that was the correct price. Within minutes, I got my contract, signed it, and we were all done in less than 10 minutes. This was the easiest renewal I’ve ever experienced.
I highly recommend GoFibre. Reliable broadband and great customer service.
May 25, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Omur,
Thank you for taking the time to leave such a thoughtful review, especially after two years with us – that kind of long-term feedback really means a lot.
We’re really pleased to hear GoFibre has been one of the most reliable broadband providers you’ve used, and we appreciate your understanding regarding the outage you experienced. While we never want disruptions to happen, it means a lot that you recognised the effort the team put into getting things resolved as quickly as possible.
Your renewal experience is exactly what we love to hear too – “as easy as calling a friend” is some compliment! We’ll be sure to pass your kind words on to Colm as well – he’ll be made up to hear that. Fast, straightforward service from real people is something we’re incredibly proud of.
Thank you again for your continued support and recommendation after two years with us – that genuinely means the world to the team!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great signal and customer service
Have been using go fibre for around a month, fabulous speed in an older property where my previous provider failed to deliver, I experienced poor connection and continued problems.
With go fibre my signal is 100% reliable, getting over X6 higher speed now. If you do need any help, customer service is also local, prompt and helpful.
May 24, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Gordon,
Thank you for such a brilliant review! We’re really pleased to hear GoFibre has made such a difference, especially in an older property where your previous provider struggled to deliver.
A connection that’s 100% reliable and over 6x faster is exactly the kind of ultra-fast, ultra-reliable experience we aim for!
It’s also lovely to hear our local customer service team have made a positive impression when needed – prompt, helpful support from real people is something we’re really proud of.
Thanks again for your kind words and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Susan,
Thank you for the great review! We’re really pleased to hear the engineer was friendly and made such a positive impression – that goes a long way!
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Len,
Thank you for the great review! We’re really pleased to hear you found the team professional – that’s exactly the standard we aim to deliver.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fantastic broadband, and excellent customer service!
The broadband connected to everything so easily! The booster ensures the wifi works throughout the house. The app is brilliant too, and so easy to manage. Their customer service is also fantastic. Can’t believe I didn’t switch before!
May 21, 2026
Reply from GoFibre Broadband
Hey Kelly,
Thank you for such a fantastic review! We’re really pleased to hear everything connected so easily and that the booster is keeping the Wi-Fi strong throughout the whole house
It’s great to know you’re enjoying the app too – making things simple and easy to manage is exactly what we aim for. And hearing the customer service has been fantastic as well is the icing on the cake!
“Can’t believe I didn’t switch before!” is exactly what we love to hear Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
installation went without a hitch and…
installation went without a hitch and installer was very polite and respected my property and explained every to me and set up my lap top, in my opinion could not have gone better
May 20, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear the installation went without a hitch and that the engineer made such a positive impression.
Respecting your home, explaining everything clearly, and even getting your laptop set up before leaving is exactly the kind of ultra-helpful service we aim to deliver.
“Could not have gone better” is some compliment – we’ll happily take that! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Rip off merchants
Rip off merchants. They draw you in with a cheap deal, then price goes up every December. Then when you get to the end of the contract, the price jumps again. What seemed like a good deal to begin with ends up 4x the cost at the end of the contract.
And because they are the only provider with full fibre in my area (funded by the government I may add) there’s no choice but to pay their extremely high monthly cost if I want gigabit service. It’s a trap. Let me guess, when competition arrives suddenly they’ll offer a cheaper deal to retain me as a customer.
Not happy at being taken for a ride.
May 22, 2026
Unprompted review
Reply from GoFibre Broadband
Hey,
I’m really sorry to hear you feel this way. We never want customers to feel trapped or misled, and I appreciate you taking the time to share your concerns.
The increase you’re seeing is likely linked to the out-of-contract charge applied once promotional pricing comes to an end. The good news is we’re more than happy to review this with you and get you onto a new deal that provides strong value and keeps your monthly costs sensible. We genuinely want to reward loyal customers for staying with us, not price them out.
I’ve requested your contact details through Trustpilot so our team can get in touch and talk through the renewal offers currently available in your area. I'm looking forward to turning this experience round for you :-)
Thanks,
Gregor
UPDATED RESPONSE:
Hi,
We’ve unfortunately not received a response to our request for contact details, but we did want to follow up as we genuinely want the opportunity to address the concerns you’ve raised.
We’re sorry you’ve been left feeling disappointed. Out-of-contract pricing can be higher once an introductory offer ends, but we always aim to provide clear renewal options and competitive offers for our customers.
If you’d still be willing to discuss this with us, please feel free to give our team a call on 08000 590 980 and we’d be more than happy to review your account and see what options are available for you. We’d really welcome the chance to turn this experience around.
Thanks,
Jake
GoFibre Customer Services
Improved internet connection
Engineers were clean and tidy and very professional and we are delighted in the improvement in our internet connectivity.
May 20, 2026
Reply from GoFibre Broadband
Hey Raymond,
Thank you for the fantastic review! We’re really pleased to hear the engineers made such a positive impression by being professional, clean and tidy throughout the installation.
Even better, we’re delighted to hear you’ve noticed such an improvement in your internet connectivity – that’s exactly what we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
No false promises and connected at the…
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolutely great. Turns out no problem with GoFibre, most likely caused by my phone or perhaps the phone operator. Overall good experience so far, very happy.
May 21, 2026
Reply from GoFibre Broadband
Hey Doug,
Thank you for such a fantastic review! We’re really pleased to hear we delivered exactly as promised and got you connected when expected – that’s how it should be!
It’s great to know Mark and Dale made such a positive impression, and we’ll be sure to pass your kind words on to them – they’ll be made up to hear that!
We’re also really pleased our support team were able to help quickly when you had those early concerns, even if it turned out not to be an issue on our side. That’s exactly the kind of support we aim to provide.
Thanks again and welcome to the GoFibre family – we’re delighted you’re happy so far!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
First impressions have been very good
First impressions have been very good, from initial contact to the installation today. The guy who attended today was really helpful and patient answering all the questions I had.
May 21, 2026
Reply from GoFibre Broadband
Hey Brian,
Thank you for the fantastic review! We’re really pleased to hear your first impressions have been so positive, from that initial contact right through to installation day.
It’s brilliant to know the engineer was helpful and patient in answering all your questions – that’s exactly the kind of ultra-helpful service we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Giving Neil Cameron 5 stars!
Neil Cameron visited my home to tell me about Go Fibre in my area, he did not put pressure on me, was friendly and just explained the options in an easy way to understand. Thank you will be going with Go Fibre.
May 21, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Dawn,
Thank you for the fantastic 5-star review! We’re really pleased to hear Neil made such a positive impression.
Friendly, informative and no pressure is exactly how we believe these conversations should be, so it’s brilliant to hear Neil got that spot on. We’ll be sure to pass your kind words on to him – he’ll be made up to hear that!
Thanks for choosing GoFibre – we’re delighted to have you joining the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear the engineer was so helpful – that’s exactly the kind of service we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent Service
Lovely local and friendly customer service advisors who clearly informed me of the choices available. An engineer came out, who was also very friendly and he explained what he would be doing. I was set up in no time at all and he made sure I knew exactly what I was doing before he left.
May 14, 2026
Reply from GoFibre Broadband
Hey Jeanette,
Thank you for such a fantastic review! We’re really pleased to hear our local customer service team helped you clearly understand the options available and made the whole process feel friendly and straightforward.
It’s also great to know the engineer made such a positive impression – explaining everything clearly, getting you up and running quickly, and making sure you felt confident before heading off. That’s exactly the kind of ultra-helpful service we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Phoned prior to arrival
Phoned prior to arrival. Did not mind our dog. Explained exactly what was to happen. The engineer was very affable and articulate put as at ease
May 18, 2026
Reply from GoFibre Broadband
Hey Sheena,
Thank you for the fantastic review! We’re really pleased to hear the engineer kept you informed before arriving, explained everything clearly, and made you feel completely at ease throughout the installation.
And bonus points for getting the dog’s approval too! Friendly, professional service is exactly what we aim for.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick response to initial teething issues.
Speedy, positive response from GoFibre after initial delays in setting up the service. Staff always polite and helpful, since the start. Will review again after the service has started and we've experienced how it has progressed.
April 1, 2026
Unprompted review
Reply from GoFibre Broadband
Hi J,
Thank you for taking the time to share your review, I’m really sorry this has been your journey with us.
It’s clear we’ve fallen short on two fronts here - how we’ve followed up after your initial enquiry, and the lack of communication once you decided to go ahead. That’s not the experience we want anyone to have.
Regarding the contact you received, we aim to be helpful without being intrusive, so it’s concerning to hear it felt excessive. We’ll be reviewing how we manage follow-up calls and emails after a website enquiry to make sure, we’re getting that balance right.
On your order, I completely understand your frustration. Especially given infrastructure is already nearby, you should have had a much clearer update and timeline. Not hearing back to your emails isn’t acceptable, and I’m sorry for the lack of communication.
We’d really welcome the opportunity to look into this for you and work towards a resolution. We’ve requested your contact details through Trustpilot so we can contact you directly, or you can call us on 08000 590 980, where our team will be happy to help.
Thanks
Gareth
GoFibre Customer Services
Top service
May 15, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear you’ve had top service – exactly what we aim for.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Internet was installed efficiently…
The Internet was installed efficiently by a company from Glasgow. They had a friendly manner and worked hard and it was late before they set off back for Glasgow. I give them top marks for everything.
May 16, 2026
Reply from GoFibre Broadband
Hey Henry,
Thank you for the fantastic review! We’re really pleased to hear the installation was carried out efficiently and that the team made such a positive impression with their friendly manner and hard work.
Heading all the way back to Glasgow after a long day and still earning top marks – they’ll be made up to hear that!
Thanks again for your kind words and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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