Unfortunately your tracking system is not very punctual I couldn't stay home all day waiting for you to come. and I was not at home at the time of delivery. And the person threw the package behind th... See more
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Excellent service! My order arrived quickly and everything was exactly as described. The communication was clear, and the whole process was smooth. I would definitely recommend GOFO Netherlands and w... See more
Company replied
I was not home. Courier threw parcel through tilted open window and parcel was so heavy that it damaged window blinds. I had to replace them, they were pretty pricey. Im trying to solve this woth thei... See more
Company replied
Half the items in the delivery seem to be missing Update: second package was delivered two days later. No indication from seller there was two packages. This seems like a seller issue, not a GoFo... See more
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Company details
Written by the company
GOFO, opgericht in de Verenigde Staten in 2023, is een technologisch gedreven logistiek netwerk voor de last-mile dat handelaren en consumenten in de VS, Frankrijk, Nederland en Italië bedient. Gedreven door de merkfilosofie "Drive Efficiency, Deliver Trust", combineert GOFO geavanceerde technologie met lokale operaties voor nauwkeurige, betrouwbare en schaalbare leveringsoplossingen. GOFO Nederland is landelijk actief via drie sorteer- en bezorgcentra, waarmee de gehele Nederlandse bevolking wordt bereikt met hoogwaardige bezorgdiensten ondersteund door geautomatiseerde sortering en intelligente routing. Meer informatie: www.gofo.com/nl. GOFO, founded in the United States in 2023, is a technology-driven last-mile logistics network serving merchants and consumers across the U.S., France, the Netherlands, and Italy. Guided by the brand philosophy "Drive Efficiency, Deliver Trust," GOFO combines advanced technology with localized operations to deliver precise, reliable, and scalable delivery solutions. Operating nationwide through three sorting and delivery centers, GOFO Netherlands effectively covers the entire Dutch population and provides high-performance last-mile delivery services supported by automated sorting, intelligent routing, and disciplined operational execution. For more information, please visit www.gofo.com/nl.
Contact info
Netherlands
- gofoexpress.nl
3.6
Average
7K reviews
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Half the items in the delivery seem to…
Half the items in the delivery seem to be missing
Update: second package was delivered two days later. No indication from seller there was two packages. This seems like a seller issue, not a GoFo issue.
July 3, 2026
Reply from GOFO Netherlands
Bedankt voor uw feedback. Het spijt ons dat uw bestelling niet compleet is ontvangen. Voor ontbrekende artikelen adviseren wij u contact op te nemen met de verkoper, omdat GOFO niet verantwoordelijk is voor de inhoud van het pakket. GOFO Nederland.
no unwanted contacts
July 2, 2026
Reply from GOFO Netherlands
Bedankt voor uw mooie review! Fijn om te horen dat u tevreden bent over onze bezorgservice. GOFO Nederland
The guy didn’t even went upstairs to give me a parcel
The delivery guy asked me to come to his car to pick up a parcel
July 3, 2026
Reply from GOFO Netherlands
We are sorry to hear about your experience. We take your feedback seriously and will use it to improve our delivery service. GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor uw mooie review! Fijn om te horen dat uw pakket goed is bezorgd. GOFO Nederland
delivery fast without any trouble 👌
July 3, 2026
Reply from GOFO Netherlands
Bedankt voor je mooie review! Fijn om te horen dat alles naar wens is verlopen. We hopen je snel weer te mogen helpen. GOFO Nederland
Reply from GOFO Netherlands
Bedankt voor uw mooie review. Fijn om te horen dat u tevreden bent over onze dienstverlening. GOFO Nederland.
Absolutely incompetent company
Absolutely incompetent company. After waiting for nearly 3 weeks to get my package with 0 updates on the track and trace, finally they say it's out for delivery. Then without any prior warning suddenly my package couldn't be delivered because my phone number was incorrect or missing? Which it wasn't? They even called me on said "missing" phone number to verify my address because something wasn't registering correctly? And I called them a few times to make sure where the hell my package even is?
So now I have to wait for another delivery schedule which could take another 3 work days (Great when you're postponing delivery until the end of the work week). For a package that has been in the destination country within a week of this whole ordeal, was in a facility not 45 minutes away from me and a delivery driver that could've maybe been 200ft from my house.
July 2, 2026
Unprompted review
Reply from GOFO Netherlands
We are sorry to hear about your experience and understand how frustrating this situation has been. We take your feedback seriously and will investigate what happened to improve our service. GOFO Nederland.
I had a very disappointing experience…
I had a very disappointing experience with GOFO Express.
The courier called me several times and asked me to come outside to collect my parcel. Every single time I went outside immediately and waited for him. However, he kept telling me that I was in the wrong place. Unfortunately, he spoke very little English and was never able to explain where he actually was. I tried calling him back several times, but even when he answered, he still couldn’t tell me his exact location.
I stayed outside the whole time and was watching every vehicle entering the area. The courier never came to my address.
A few minutes later, I received a notification saying that my parcel had been delivered. I immediately went to the parcel locker where it was supposedly delivered. As soon as I arrived, I took a photo before opening it. There were other parcels inside, but mine was nowhere to be found.
I also have my call history showing that the courier contacted me multiple times. Unfortunately, I do not have a recording of the calls, but the call log clearly shows our communication.
Because of this failed delivery, I also had my refund request rejected, even though I never received the package. This has been extremely frustrating.
I sincerely hope GOFO Express will investigate this case properly, locate my parcel, or provide appropriate compensation for what happened. I am still willing to cooperate and provide any additional evidence if needed.
I hope the company will take responsibility and help resolve this situation fairly.
July 2, 2026
Reply from GOFO Netherlands
We are sorry to hear about your experience and understand how frustrating this situation must have been. We take your report seriously and will investigate this matter further to help clarify what happened. GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor uw mooie review! Fijn om te horen dat uw pakket op tijd is bezorgd. GOFO Nederland
That was very good.
July 2, 2026
Reply from GOFO Netherlands
Bedankt voor uw mooie review! Fijn om te horen dat u tevreden bent. GOFO Nederland
Reply from GOFO Netherlands
Bedankt voor uw mooie review! We waarderen uw positieve feedback. GOFO Nederland
Because of the safe delivery
Because of de safe delivery however I will always choose GOFO which is the best delivery company
July 1, 2026
Reply from GOFO Netherlands
Bedankt voor uw mooie review! Fijn om te horen dat u tevreden bent over onze bezorgservice. GOFO Nederland
Perfect service with friendly people.
July 1, 2026
Reply from GOFO Netherlands
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with our service. We truly appreciate you taking the time to share your feedback.
Great delivery and service
Great delivery and service, on time and with a smile.
June 29, 2026
Unprompted review
Reply from GOFO Netherlands
Thank you for your positive review. We are pleased to hear that you were satisfied with our delivery and service.
Kind regards,
GOFO Nederland
Absolutely terrible service
Absolutely terrible service. 3 times, they claim the 'bezorging is mislukt'. But staff were present to receive the parcel.
There is no possibility of picking up from a collection point. Thus a constant chain of waiting and receiving failed delivery messages.
Not recommended at all.
June 25, 2026
Unprompted review
Reply from GOFO Netherlands
We are sorry to hear about your experience. Could you please share your tracking number with us? We will gladly investigate this matter further.
Kind regards,
GOFO Nederland
Does not actually deliver
As packages get stolen from the driveway often here, I asked GOFO to give the delivery person additional instructions. They said they would. I then recieved a questionnaire giving me the option to have the delivery person to leave the package 'around the house'. I selected 'proper delivery' instead.
A few days later, the delivery person drives up, steps out of the car, walks to the front door, puts the package down, gestures to the doorbell, and walks away. I get an alert that there is a person at the door from a security camera, I walk down, and intercept a neighbour who attempted to claim the package.
EDIT: GOFO asked for information in a response to this review, and I have provided this.
June 19, 2026
Unprompted review
Reply from GOFO Netherlands
Geachte heer/mevrouw,
Hartelijk dank dat u dit probleem bij ons hebt gemeld. Onze oprechte excuses voor het ongemak dat het gedrag van de koerier heeft veroorzaakt. Om ons te helpen dit snel te onderzoeken en op te lossen, verzoeken wij u vriendelijk uw trackingnummer (beginnend met GFNL + 14 cijfers) te verstrekken.
Zodra wij uw gegevens hebben, zal ons team direct controleren bij de koerier waarmee wij samenwerken en rechtstreeks contact met u opnemen. Voor een snellere oplossing kunt u ook rechtstreeks e-mailen naar cs@mail.gofoexpress.nl of bellen naar +31 30 249 2200.
Het spijt ons zeer dat dit heeft plaatsgevonden en wij zetten ons in om dit voor u op te lossen.
Wij danken u voor uw geduld en begrip
Met vriendelijke groet,
GOFO Nederland
Throwing parcel in our backyard within 5 seconds of knocking our door
I had a bad experience with one of the staff. She rang our Ring doorbell and immediately left to go throw the parcel over our fence in the back garden without waiting for someone to open the door. I was in the house and I when I went outside, she was gone so I searched for her to see her walking back the street and told me that the parcel is in our backyard already. I re-checked the Ring camera and she was literally there by the door for 5 seconds and decided to better throw the parcel instead. What a way of delivery from this staff.
June 15, 2026
Unprompted review
Reply from GOFO Netherlands
Geachte heer/mevrouw,
Hartelijk dank dat u dit probleem bij ons hebt gemeld. Onze oprechte excuses voor het ongemak dat het gedrag van de koerier heeft veroorzaakt. Om ons te helpen dit snel te onderzoeken en op te lossen, verzoeken wij u vriendelijk uw trackingnummer (beginnend met GFNL + 14 cijfers) te verstrekken.
Zodra wij uw gegevens hebben, zal ons team direct controleren bij de koerier waarmee wij samenwerken en rechtstreeks contact met u opnemen. Voor een snellere oplossing kunt u ook rechtstreeks e-mailen naar cs@mail.gofoexpress.nl of bellen naar +31 30 249 2200.
Het spijt ons zeer dat dit heeft plaatsgevonden en wij zetten ons in om dit voor u op te lossen.
Wij danken u voor uw geduld en begrip
Met vriendelijke groet,
GOFO Nederland
The most horrible post service I had to…
The most horrible post service I had to freaking deal with.
I have been waiting for my package for almost a month and every time I call they bring up a stupid reason.
One time they say it will be delivered tomorrow and the next we don’t know the delivery time.
It’s disgusting how horrible the service is.
June 2, 2026
Unprompted review
Reply from GOFO Netherlands
Beste Klant,
Hartelijk dank dat u dit probleem bij ons hebt gemeld. We zijn werkelijk bedroefd te horen dat u uw pakket nog steeds niet heeft ontvangen. Om ons te helpen dit snel te onderzoeken en op te lossen, verzoeken wij u vriendelijk uw trackingnummer (beginnend met GFNL + 14 cijfers) te verstrekken.
Zodra wij uw gegevens hebben, zal ons team de situatie direct controleren bij de koerier waarmee wij samenwerken en rechtstreeks contact met u opnemen. Voor een snellere oplossing kunt u ook rechtstreeks e-mailen naar cs@mail.gofoexpress.nl of bellen naar +31 30 249 2200.
Het spijt ons zeer dat dit heeft plaatsgevonden en wij zetten ons in om dit voor u op te lossen.
Wij danken u voor uw geduld en begrip.
Met vriendelijke groet,
GOFO Nederland
Lost package bad service
When the delivery man delivered the package (10 June 4:13 PM), I was at work because I have a shift from 2:00 PM to 10:00 PM. The tracking says the package was delivered to the address, but it's nowhere to be found. I didn't pick it up myself, and no one in my household picked it up either. The delivery man took photos of the door to show that the package was delivered. I was in the buildings next door, and the delivery man didn't deliver the package to them either. I was left without a parcel and without money because since that day I have not been able to locate the parcel.
June 10, 2026
Unprompted review
Reply from GOFO Netherlands
Beste Klant,
Hartelijk dank dat u dit probleem bij ons hebt gemeld. Onze oprechte excuses voor het ongemak en de frustratie rond uw recente levering. Wij begrijpen uw bezorgdheid dat u een bezorgbevestiging heeft ontvangen zonder het pakketje in ontvangst te hebben kunnen nemen.
Om ons te helpen dit snel te onderzoeken en op te lossen, verzoeken wij u vriendelijk uw trackingnummer (beginnend met GFNL + 14 cijfers) te verstrekken.
Zodra wij uw gegevens hebben, zal ons team de situatie direct controleren bij de koerier waarmee wij samenwerken en rechtstreeks contact met u opnemen. Voor een snellere oplossing kunt u ook rechtstreeks e-mailen naar cs@mail.gofoexpress.nl of bellen naar +31 30 249 2200.
Het spijt ons zeer dat dit heeft plaatsgevonden en wij zetten ons in om dit voor u op te lossen.
Wij danken u voor uw geduld en begrip.
Met vriendelijke groet,
GOFO Nederland
I was supposed to receive a package on…
I was supposed to receive a package on Monday but I received an email saying that there was a problem with the delivery because there was no one home (NOTE: I WAS AT HOME)
Received the same email on Tuesday and Wednesday even having someone home to receive it. Despite 2 contacts with the client support trough the chat he said that the email I received was from Monday, i sent a print from the email I received on Wednesday and the worker simply says “that’s not on the system just wait” and ended the chat!
Every time i have a package delivered from GOFO is a problem! So yea I kindly suggest you to review your logistics and client support
PS: I still didn’t receive my package!
June 10, 2026
Unprompted review
Reply from GOFO Netherlands
Beste Klant,
Hartelijk dank dat u dit probleem bij ons hebt gemeld. We zijn werkelijk bedroefd te horen dat u uw pakket nog steeds niet heeft ontvangen. Om ons te helpen dit snel te onderzoeken en op te lossen, verzoeken wij u vriendelijk uw trackingnummer (beginnend met GFNL + 14 cijfers) te verstrekken.
Zodra wij uw gegevens hebben, zal ons team de situatie direct controleren bij de koerier waarmee wij samenwerken en rechtstreeks contact met u opnemen. Voor een snellere oplossing kunt u ook rechtstreeks e-mailen naar cs@mail.gofoexpress.nl of bellen naar +31 30 249 2200.
Het spijt ons zeer dat dit heeft plaatsgevonden en wij zetten ons in om dit voor u op te lossen.
Wij danken u voor uw geduld en begrip.
Met vriendelijke groet,
GOFO Nederland
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