GoFundMe Reviews 23,885

you guys got back to me very quick and explained the situation. Thank you.

Terrible customer service do not use this platform if you are setting up for someone else to have the funds deposited into their personal account.

GoFundMwe has no live operators so all in text or email making the communcation about 30% effective. Throw in a 2nd language on a call center and your about 5% understanding. Add terrible training relaying on code messages....unbelievalbe frustrating gone 2 weeks can't deposit $3k in funds to a man loosing his wife needed for health care bills. Leadertship should be ashamed. Switch and bait model.

The gofundme support team helped me set up my account. They are very kind and nice.

I have had a very secure experience with GoFundMe. I was contributing for the first time and did not note that they "tip themselves" and when I say the tip amount I was quite frankly aghast. It was upsetting in the beginning as I wanted to do something for a family in need and hurting and then to be forced to tip was unconscionable in my eyes. I reached out and they immediately refunded the money. I would have tipped from the start but missed the bar (apparently it moves so you can tip nothing up to whatever amount one would like) as I am not always tech savvy (yes a bit scary!). Anyway, now knowing this just be watchful as you move through the steps. In the future I will tip as this has helped raise a very helpful amount for a family who struggles. It is marvelous to have an entity that will be this forthcoming and assistive for those in need.

Job well done

It was my first time to use GoFundMe and I was on my Iphone (versus my Mac). I, like probably others, was still in shock given the reason I was donating. As a result I just put in the amount and let Apple pay. I'm a senior but still pretty tech savvy. I didn't see anything about the tip and your chat agent was quite prompt and is helping with the return credit. I understand a small service charge but a tip was a surprise when I saw my receipt. Maybe make it more obvious or do it later -- not in partnership with the donation/service fee. Or eliminate the tip and increase the service fee.

Please be aware that now GoFundMe forces a 16.5% tip and it does not let you adjust it, so you're forced to give GoFundMe money as well. Sadly, I don't remember them doing this in the past. How disgusting that everything's about money 🤢🤮

Thank you for helping me resolve all my issues

The ease of getting help when i needed it

It truly amazed me the AI n my first time being assisted by a machine n machines mean the world to me as being a baby n needing respiratory support n MRI n CT scans n ultra scan etc etc surviving disease in my lungs n organs someone like me salutes machine n my experience here with GOfundME was so touching n my story I am revealing to all with GOfundME is deeply true n personal n when working with your AI I started to cry n I was out of control crying dearly while AI was helping me with my site n AI was gathering my info n what I needed to do n wow AI had a heart u know like wizard of Oz needed a heart well with me AI had a heart because as I was crying so much n trying to respond to AI about my need n what I needed for my site I told u I told AI I needed a moment cause I was crying so much n AI reaction was cool because AI became human that moment n replied to me please hold on juliet I will get my team my human team to email u n help u with comfort n direction n yup wow so precious to have my friendly GOfundME AI n machines still to this day help me been a baby in health care in CANada n I don’t need any machines to live though but any internal troubles machines n AI r a new world but truth is machines help us n we help machines have a place n in our world thank u GOfundME for helping me with my site n I do hope to gain as I am public n now about all abuse to any health care as abuse kills n love n truth heals amen

In fact, the technical support works excellently, but they do not have the powers to solve the problems we face, and this is a problem, so I will not be able to give you 5 stars

Great customer service.

Always reliable chatting with them.

GoFundMe asks for a tip when donating. This money is for them, to "cover their costs". But the default setting is a 16,5% tip, which frankly is ridiculous (yes I missed that I was even tipping at all during checkout).

Tipping culture itself is already ridiculous, but 16,5%...

Just ask for a flat fee for the service. Stop this nonsense.

Stay away this company doesn't give the fundraiser the money in my first and last experience through this scamming platform nor do they reply to any emails of complaints.

Very friendly and supportive staff.
Excellent service.

So far GoFundMe has been a positive experience. It has been easy for friends and family to donate

Just removed a genuine fund raiser I donated to without any explanation whatsoever 🤷‍♀️…

Everyone I chatted with was extremely helpful and patient with all the questions I had, and made it very easy to navigate the site, and come up with fundraiser I needed.

Everything is working really great, and when I have a question they answer very fast

I had recently received a donation. I spoke with Noelle about my new bank account. She told me exactly when I receive the donation in my account and how much.

Noelle is kind, considerate and accountable. I really appreciate her!!!