GoFundMe Reviews 23,884

It was a great experience. I did have some trouble that I created by mispelling my email address. Other than that it was a great experience

The individual I chatted with helped to resolve my issue in just a few minutes.

Even though I have created numerous successful fundraisers over the years with Go Fund Me, suddenly there is a requirement for a cell phone number to create a fundraiser. I don't user a cell phone for health reasons, so this isn't possible for me.

I attempted to use the cell phone number that belongs to the person I am creating the fundraiser for and made the request to switch to this number.

It took 3 days for Go Fund Me to get back to me and during that time I decided to create my fundraiser with Spot Fund instead, which went well. I then tried to deactivate my Go Fund Me account, which also required a cell phone verification, which obviously I could not do.

When Go Fund Me did finally get back to me they were very courteous and willing to deactivate my account for me and thanked me for my feedback. But they were unwilling to modify their verification method of requiring a cell phone.

I let them know this was a discriminatory practice and that Social Security and my credit union also offer email verification or an actual phone call as an alternative verification method. The service rep said she would pass on my feedback which I appreciated and hope that they eventually change the requirements.

In the meantime the many people who are Emf sensitive and unable to use a cell phone are left out, which is discriminatory.

Great service

Very impressed with Gofundme and the ease of use through out the whole process. From setting it up, to mass emails of thanks, to depositing funds, to responding to questions even after the campaign is over, all went smoothly. Two hints for anyone starting with GoFundMe; don't start on weekend because only their AI bot is available to help and sometimes it seems to get caught in a loop. Second, when people say that GoFundMe takes a 2.9 % and .30 cents per transaction (which is so worth it to make your fundraiser run smoothly) remind them that on average charities put anywhere from 22 - 35 % of all money raised back into the advertising to get more money.

Fraud.... We've had monies in the account for 3 weeks we can't get them deposited into the account every time I talk to GoFundMe there's a different account rep they have to go through their due diligence with takes an hour this has gotten absolutely ridiculous. They don't have a phone number so that you can't talk with anyone live which means you have to text or email which look it up it counts for about 25% of understanding when you communicate they need to have a live operator to talk to us.

I highly recommend never using these people they charge too much they hold your funds for too long there are better crowdfunding apps out there than these idiots

My experience was mixed. The GoFundMe agents did a great job and were helpful when I had questions, so I appreciate their support. What went wrong for me was that getting donations was much harder than expected, even with views and updates to my fundraiser. It can feel discouraging when people see the page but do not donate. I think the company could improve by giving fundraisers more guidance, better tips for reaching the right supporters, and more tools to help turn views into donations. I gave one star not 5 stars.

Having an absolute NIGHTMARE with go fund me. Been trying for over a month now to get donations refunded due to the campaign changing and I have literally gone back and forth over email around 20 times now and STILL NO BLOODY REFUNDS!! They keep going around and around in circles asking the same questions. They then said they’d done the refunds. 2 weeks later I messaged a lady to check she’d received her refund and she hadn’t. So again, I’m chasing it up. It’s exhausting!!

They’ll take the money and do everything they can to hold up giving the money either to you or to refund it.
Never using them again!!

It was great wish I would get people to share because I still the help

I just started, there are no results yet, I'll write when it happens

Our NGO launched a fundraising campaign on this platform to provide humanitarian support to Palestinian children during the Gaza genocide. GoFundMe abruptly blocked the campaign and refunded the donations to contributors. When we requested an explanation, no reason was provided. We are deeply shocked by this decision, which appears to be a political action taken against a purely humanitarian initiative, resulting in the freezing of critical aid efforts.

GoFundme Is the Best fundación, they help me whit my donation For the Healy my brother, he need a sugery head , and GoFundme me help me.
I recomended, i am so gratefull. AND happy. Thanks Gofundme

Terrible customer service

been waiting for a few weeks for them to finalise my transfers which are currently paused. They stopped responding to emails. They have no phoneline where you can call them. So they just disappear and you are left on your own.

Very nice and quick service when i needed help. Easy instructions and kind treatment towards me.

Received a timely answer to my question.
Thank you!

Horrible horrible horrible horrible company. Can't say enough bad things about this "company". Absolutely the worst "company" I've ever deal with. Zero phone service not but worthless chat, and email that takes days for a response if any, and the phone verification absolutely doesn't work. This after weeks of trying every troubleshooting method they proposed, and nothing works. Three weeks now have no idea how to get my funds out, and zero help from this criminal organization. Absolutely the worst experience I've ever had in my life. Can't verify the phone number I used to sign up that was there from the beginning and now im.supposed to get another phone number to use for verification?!? What is the problem here? Absolutely disgusting company

Thank you for your kindness and swiftness in helping and communicating in our time of need.

you guys got back to me very quick and explained the situation. Thank you.

Terrible customer service do not use this platform if you are setting up for someone else to have the funds deposited into their personal account.

GoFundMwe has no live operators so all in text or email making the communcation about 30% effective. Throw in a 2nd language on a call center and your about 5% understanding. Add terrible training relaying on code messages....unbelievalbe frustrating gone 2 weeks can't deposit $3k in funds to a man loosing his wife needed for health care bills. Leadertship should be ashamed. Switch and bait model.