The first day was excellent, my driver was on time and I promptly got to my job. On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only problem I have is that you should start finding a driver earlier than you do. Sometime the driver can not get to the pick up point for the designated time because they are to far away
Company replied
I was fortunate to have Hazel answer my call. I was frustrated with adding UBER to my Android apps. This girl was so patient with me, so deliberate when speaking to me. Apparently UBER does not have a... See more
Company replied
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I had problems this month I called him…
I had problems this month I called him about it and they're helping me out appreciate it thank you for people that are struggling and have trouble making payments or trying to get places and it cost you so far so good it's it's helping out and safe me money thank you.
January 13, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share this and are really glad to know our team was able to support you during a challenging month. We can see that your account was successfully paused to give you some breathing room, and it’s currently set to resume on April 10; if you ever need more time, you’re always welcome to reach out so we can review options together. With your membership, you can continue to use GoGo for rides, grocery delivery, and prepared meals to help make getting around and managing costs a bit easier.
Warm regards,
The GoGoGrandparent Team
I was in need of transportation to a…dr. appointment as I did not feel safe to drive after a bad fall
I was in need of transportation to a few dr.'s appointments because I fell and have concussion. I looked into gogo- Seemed like good thing. As soon as I signed up I put in for a ride to my first appointment only to find it was through UBER and was $18 each way for a trip that was less thna 5 miles away. I then checked uber itself and they were charging $16. I contacted GO GO and asked them to cancel the membership as I did not realize they are nothing more than a go between- scraping money off the top for their business. I cant afford to be scraped! THEY GOT BACK TO ME EVENTUALLY TELLING ME THE 29.99 WAS non- refundable. I explained the situation that I would not be using their services and NOPE I had been captured. This is NOT a place I would recommend to anyone. I have a concussion and never saw it was non-refundable (probably in some fine print on another page). Not nice!
January 18, 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re very sorry to hear about your fall, and we hope you’re feeling better. We understand this was a stressful time to be dealing with transportation and unexpected costs.
GoGoGrandparent is a membership-based service that helps connect members to rides through trusted third-party providers like Uber and Lyft, and that information is provided during the registration process. We understand, however, that this was not what you expected at the time you signed up.
To help resolve this, we’ve gone ahead and processed a refund as a courtesy, and can confirm the account has been closed. Please allow 5–10 business days for the refund to appear back on your original payment method, depending on your bank.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your ride arrived quickly and that the driver we matched you with was friendly and helpful. With GoGo, you also have access to grocery and pharmacy deliveries, plus home services if you ever need an extra hand.
Warm regards,
The GoGoGrandparent Team
It was my first ride with GOGo
It was my first ride with GOGo, which went well. However I would like to know the cost of all trips so I can keep check on my monthly expenses. Thank you.
January 13, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad your first ride went smoothly with the driver we matched you with. To help you keep tabs on costs, we send a detailed receipt after every trip and can provide a monthly summary of your rides anytime—just let a member of our team know what you need. With GoGo, you also have access to grocery delivery, meal delivery, and pharmacy pickups if that would be helpful.
Warm regards,
The GoGoGrandparent Team
The drivers are pleasant
The drivers are pleasant. They get us to where we are going in a timely fashion. They always say hello and goodbye and to have a good day or a good evening.
January 13, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear the driver we matched you with was courteous and got you where you needed to go on time. It’s wonderful to know those friendly greetings made the ride feel welcoming. Many members like you also enjoy help with groceries, meal deliveries, and pharmacy pickups.
Warm regards,
The GoGoGrandparent Team
Overall Satisfaction
Overall, I had a positive experience with your service, compared to the local taxi service. Go Go drivers came on time, within 20 minutes. My last experience was concerning, my driver cancelled my trip and I had to be assigned a new driver. I didn't realize a driver was able to do that. As a result, I was late for my appointment. Iam anticipating that was an anomaly.
January 11, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear your rides felt more timely than the local taxi options. We’re sorry the driver we matched you with canceled and caused you to arrive late; while uncommon, it can happen due to many factors. It may be helpful to always give yourself 10 minutes to spare for all your important appointments. Your membership also gives you access to grocery delivery, pharmacy pickups, and our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Drivers great on time neat clean cars…
Drivers great on time neat clean cars no issues with them
January 12, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you sharing your feedback and are glad to know the driver we matched you with arrived on time and provided a clean, comfortable ride with no issues. It’s always reassuring to hear that things went smoothly from start to finish. As part of your membership, you can also use GoGo for grocery delivery, prepared meals, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
Drivers were wonderful
Drivers were wonderful. Very pleasant and most were Christians which was imported to me.
January 13, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear the drivers we matched you with were so pleasant and that their demeanor aligned with what matters to you. Your membership also gives you access to groceries, home services, and virtual senior fitness classes—we’d love for you to join whenever you like.
Warm regards,
The GoGoGrandparent Team
The drivers were reliable and friendly
The drivers were reliable and friendly. I especially appreciated knowing that I would always have a ride.
January 12, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear that each driver we matched you with was reliable and friendly—having a dependable ride whenever you need it is exactly what we aim for. Your membership also gives you access to grocery and pharmacy delivery, plus virtual senior fitness classes—we’d love for you to join.
Warm regards,
The GoGoGrandparent Team
Driver was friendly and helpful.id use…
Driver was friendly and helpful.id use again , now I don't have a vehicle at this time.
January 14, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad the driver we matched you with was friendly and helpful, and we’ll be here for rides whenever you need them while you’re without a vehicle. With GoGo, you also have access to grocery and pharmacy deliveries, plus help with home services if you ever need it.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your trips were on time and that you felt supported throughout. Your membership also gives you access to groceries and pharmacy deliveries, plus home services if you ever need a hand around the house.
Warm regards,
The GoGoGrandparent Team
A Nana’s perspective
The first day was excellent, my driver was on time and I promptly got to my job.
On the second day, the first driver cancelled, which made me fifteen minutes late to work but my second driver was very courteous and kind.
I was disappointed that I thought when you scheduled rides in advance that they would be on time each day. I think that you should explain to new customers that their ride is not guaranteed to be there on time on appointed time. Overall it is a good service which I will use again, if needed. Thank you
January 11, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad the first day got you to work on time. We’re sorry for the cancellation on day two and the delay; while scheduling in advance helps us plan, pickup times can be affected by real-time driver availability, and we are working on resolving this issues for our customer in the future. We’re also glad the driver we matched you with was courteous, and we’ll keep working to make each ride as reliable as possible. Your membership also gives you access to grocery and pharmacy deliveries, plus help coordinating home services.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and we’re glad to hear the ride itself went very well. We do apologize for the mapping confusion, and we’ve now updated the map pin to the main entrance based on where you were last dropped off on January 14; if that spot isn’t quite right, please give us a call so we can adjust it. For your privacy, we also highly encourage you to edit your review to remove any personal information, as we weren’t able to flag it on our end. With your membership, you can also use GoGo for rides, grocery delivery, and prepared meals to make day-to-day errands easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s great to hear your ride arrived right on time and that the driver we matched you with was courteous. Your membership also gives you access to groceries and pharmacy deliveries, plus help scheduling home services.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear the driver we matched you with was punctual and courteous. Your membership also gives you access to groceries and pharmacy deliveries, as well as home services like light help around the house. We look forward to helping with your next ride whenever you need it.
Warm regards,
The GoGoGrandparent Team
This was the first time I had used a…
This was the first time I had used a car service. Everyone was very polite and personable. Explained the process very well.
January 12, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience using a car service with us. It’s wonderful to hear the driver we matched you with was personable and that a member of our team made the process easy to follow. With GoGo, you also have access to grocery and pharmacy deliveries, plus virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing — it means a lot to hear your experience was so enjoyable and that our customer support made a great impression. With GoGo, you also have access to rides, grocery delivery, and prescription delivery.
Warm regards,
The GoGoGrandparent Team
Great Experience
Being able to make an appointment & the driver getting there on time. Helped us a great deal with the situation we were in.
January 8, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — we’re so glad scheduling an appointment was simple and the driver we matched you with arrived right when you needed. Knowing our service helped during a tricky moment means a lot to us, and we’ll keep aiming for that kind of reliability every ride. With GoGo, you also have access to groceries, pharmacy deliveries, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience—so glad the ride arrived quickly, everything went smoothly, and the price felt right. Your membership also gives you access to grocery delivery, meal deliveries, and pharmacy pickups if you ever need a hand. We’re here whenever you need a reliable ride again.
Warm regards,
The GoGoGrandparent Team
I have found all of the drivers except…
I have found all of the drivers except one early on which I reported, to be courteous and friendly and very helpful if needed. I recommend this service to all of my friends. It is a comfort to have this service available to me. Thank you
January 8, 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad your rides have mostly felt courteous and helpful; thank you as well for letting us know about that early hiccup. It means a lot to hear that having GoGo gives you comfort, and your recommendations to friends truly encourage our team. With GoGo, you also have access to grocery and pharmacy deliveries, as well as home services for help around the house.
Warm regards,
The GoGoGrandparent Team
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