Going Reviews 827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the prices and discounts they find, often saving hundreds or even thousands of dollars on flights. Many people mention that the deals on holidays are particularly good, allowing them to travel to destinations they previously thought were unaffordable. Reviewers appreciate how the service helps them explore the world and fulfill their travel dreams. However, some customers expressed dissatisfaction with the subscription process and the website. Issues included unexpected renewals and difficulties canceling memberships. Additionally, some users found the website to be unresponsive or experienced problems with dropdown menus. A few people also noted that while the service is excellent for economy flights, it doesn't always cater to those looking for premium economy or business class deals.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting significant savings on flights, sometimes... See more

Holidays

Clients share positive opinions on holidays, with many expressing that the service has enabled them to travel... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express satisfaction, highlighting... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site as diligent and helpful... See more

Discount

Customers consistently note positive experiences with discounts. Reviewers frequently receive notifications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a member of Going for a few years on the Premium tier. I've upgraded to Elite this year and can wholeheartedly say both memberships pay for themselves thousands of times over. Mistake fares,... See more

Company replied

Rated 5 out of 5 stars

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personalit... See more

Company replied

Rated 5 out of 5 stars

I run the sales team at a SaaS company. Seeing another ethical company like Going.com being around was amazing. I had forgotten to cancel my renewal (as usual) - and without any hassle, or questio... See more

Company replied

Rated 5 out of 5 stars

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have... See more

Company replied


Company details

  1. #39 of 50 best companies in Flights Search Site
  2. #8 of 8 best companies in Airline
  3. #26 of 44 best companies in Travel Aggregator

About Going

Written by the company

Going

Since 2015, Going has been on a mission to ensure no one has to overpay for flights.

Going is a travel service that sends amazing flight deals daily to more than 2 million travelers. Members save hundreds of dollars on airfare to destinations all over the globe.

The company does not take commission from airlines or travel agencies — the only goal is to find and send amazing flight deals directly to travelers’ inboxes.

Join Going for free and save hundreds on airfare.

“We just returned from Cape Town, South Africa, thanks to $600 roundtrip flights! Adopting the Going travel philosophy of prioritizing price first, rather than date/destination, has been a game-changer. With open minds and our Going subscription, we’ve been places we never thought possible.”

- Brianne & Chris V.

Here's how it works

  1. Find your airport.
    Choose US departure airports like your biggest airport, closest airport, and maybe even your parent’s.
  2. Watch the deals roll in
    Going keeps a close eye on airfare to over 900 destinations around the world. When the prices drop, you know.
  3. Then book it
    With flight details and booking links, all that’s left to do is say, “Let’s go!”

Join for free


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast reply and quick recognition of the issue

Fast reply and quick recognition of the cause of my issue. Also, provided compensation via additional months membership for missed period of deal notifications.

March 21, 2025
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Reply from Going

Thank you for your review! We're glad we could quickly resolve your issue and make things right. Enjoy your extra membership time! 🚀

The Going Team

Rated 5 out of 5 stars

Going does exactly what it says it will…

Going does exactly what it says it will do. I get emails every week(ish) with flight deals. The deals are clearly defined so I can quickly decide if I care or not. My only criticism as that I think they have too many different "membership levels" and it's not completely clear what the advantages are of each one. But its a solid product at a reasonable price.

March 19, 2025
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Reply from Going

Thank you for the kind review! 😊 We're thrilled to hear that you’re enjoying the flight deals and finding them easy to navigate. We’re so glad you’re part of Going — happy travels! ✈️💙

The Going Team

Rated 4 out of 5 stars

A great site

I enjoy looking at the air fares, and dreaming about trips I want to take. I have only purchased once and it was a good flight at a good price. Will continue to use it.

March 13, 2025
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Reply from Going

Hi Donna,

We're so glad to hear that we've been able to help you find a good price on your trip. We look forward to bringing you many more cheap flight deals to save on your future travels. 

The Going Team

Rated 5 out of 5 stars

I've saved a ton on flights, but one thing I don't like...

I have booked multiple cheap flights using Going and tell all my friends to sign up. I have book multiple flights to Europe for under $500 and just got back from Fiji for $600! But there is one thing I don't like about Going... they keep sending me great deals when I've already maxed out my vacation time this year! So much temptation.

March 17, 2025
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Reply from Going

Thanks for the great feedback! We're glad you’ve found such amazing deals with Going. We totally get the temptation – we’ll try to keep it a bit less tempting during your busy travel schedule, no promises! 😊 Safe travels!

The Going Team

Rated 5 out of 5 stars

Going always finds the great deals!

I travel a lot and Going always has great offers! I recently was able to snag round trip tickets to Taiwan for a trip later this year I already planned and paid for at a great price because of one of the alerts! Cannot wait to go on this trip!

March 7, 2025
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Reply from Going

Thanks so much for the awesome review! We're thrilled to hear that you found such a great deal on your Taiwan trip. We hope you have an amazing time, and we're here for all your future travel adventures! Safe travels! ✈️🌏

The Going Team

Rated 5 out of 5 stars

Had a budget I wanted to stay within

Had a budget I wanted to stay within. Being able to track deals from multiple airports to multiple locations paid off and I found a deal that kept me within my budget, plus we get to visit an extra country for no extra cost.

March 7, 2025
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Reply from Going

Hi Julie,

Thanks for taking a moment to leave this review. We're so stoked to hear we could help you find deals, and save so much on your travel!

The Going Team

Rated 5 out of 5 stars

Exceptional Customer Service

I had questions regarding upgrading my membership. Received a prompt reply from Alex with the answer and guidance needed. Seemless and efficient.

March 10, 2025
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Reply from Going

Hi Kristen,

Thank you so much for taking the time to leave a review! We're so thrilled to hear about your positive experience. Feel free to reach out to our team anytime if you ever have any questions about your membership. 

Happy travels! 

The Going Team ✈️

Rated 5 out of 5 stars

I had no idea flight sales existed before Going

I booked an extremely cheap flight from midwestern America to New Zealand and it was such a good deal I was able to convince so friends to join my wife and I! I always look forward to these emails even if I rarely book anything — because it only takes one booking like this every 3 or 4 years to get my money’s worth. Plus, seeing all the potential travel options in my inbox daily really does brighten the day.

March 7, 2025
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Reply from Going

Thank you for the fantastic review! We're so glad to hear that our deals help make your travel dreams come true. It’s awesome that you could get such a great deal and share the experience with friends and family. We’ll keep sending those travel gems your way!

The Going Team

Rated 5 out of 5 stars

Great deals, great service. Airfare Heaven!

I've been a long time member, first free, now Elite. Always great deals both return and one way. At times huge savings. The best customer care service on the internet. Quick response, no patent phrases that say nothing politely, real actual help and suggestions. Refreshing. I have forwarded deals to friends who became members. If you love to travel, this is one of the sites you need to use.

March 7, 2025
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Reply from Going

Thank you for your kind words and continued support! We're thrilled to hear you’ve had such positive experiences and are happy to help with your travel plans. We appreciate you spreading the word 💚️

The Going Team

Rated 5 out of 5 stars

Going makes it happen

Going has made it possible to find great travel deals and cross them off my bucket list! Life changing experiences. Absolutely the best ap to find super deals! Thank you for making it possible!

March 1, 2025
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Reply from Going

Hi Abigail,

We're so toked to hear how our service has helped expand your travel possibilities while saving you money on your flights!

The Going Team

Rated 5 out of 5 stars

Saving $ with Going

Going does a great job finding discount airfares and getting the word out early during a limited-time fare sale. Saved us a lot of money on our trip!

February 23, 2025
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Reply from Going

Hi Scott,

We're so glad to hear that Going has been able to help you save so much money on your travels! ✈️

The Going Team

Rated 5 out of 5 stars

Great website to find best deals on…

Great website to find best deals on flights! I booked several flights to Europe thanks to Going!

February 23, 2025
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Reply from Going

Hi Inga,

We're so glad to hear we've been able to help you score great deals on your trips to Europe! ✈️

The Going Team

Rated 5 out of 5 stars

Google flight alerts “can’t touch this”

People think that this is glorified Google prices alerts. It is exactly not that. These people painstakingly watch thousands of routes on top tier airlines. They aren’t bargain basement hunting. I fly to Europe regular on $500 or less economy fares because of going paid alerts. It’s worth every penny.

February 23, 2025
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Reply from Going

Hi Stephanie,

Thank you so much for the glowing review! Our team of Flight Experts works hard to find and deliver the best of the best deals - and we are so stoked to hear that we have been able to help you save so much money on your travels 😊️!

The Going Team

Rated 5 out of 5 stars

Loved Going since it was Scott’s Cheap Tix

I’ve loved Going since it was Scott’s cheap tickets. We took an amazing trip to Australia on 2018 because of them and now we are doing a family Eurotrip this summer too. Thanks Going!

February 22, 2025
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Reply from Going

Hi Veronica,

Thank you so much for taking a moment to share this feedback. We are so thrilled to have been helping you save money on your travel plans since 2018, and we hope you have a wonderful trip with your family in Europe this summer! ✈️

The Going Team

Rated 4 out of 5 stars

When I had questions

When I had questions, they responded in a resonable amount of time. I would truly appreciate it if I could speak with an engilish speaking person to get answers to my questions immediately.

February 14, 2025
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Reply from Going

Hi Jo,

We're so glad to hear about your positive interaction with our team! Our team of native English speakers is happy to assist with any question you might have about your membership, so feel free to reach out to us anytime! 

The Going Team

Rated 5 out of 5 stars

Going Makes Travel Affordable

We love using Going for international trips. We are excited to visit our third country as a family-we wouldn't be able to afford it if not for Going!

January 7, 2025
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Reply from Going

Thank you so much for your kind words! We're thrilled to be part of your family’s travel adventures. Enjoy your third trip! 🌍✈️

The Going Team

Rated 5 out of 5 stars

very helpful folks

very helpful folks, quick response

February 8, 2025
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Reply from Going

We're so happy to hear this! Thank you for taking the time to leave us a review 💚️

The Going Team

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