Our bill increased by 10$. I called because I had a rate of 54$ for a year. It took some doing but the representative was able to keep us at 54$ till the end of the year. Spectrum has been aggressi... See more
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Review summary
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Reviews shaping this summary
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
Company replied
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.... See more
Company replied
The fiber optic cable underground was installed by two guys 12/31/2026, they did a great job. For some unexplained reason the in-home installation was cancelled. I called Kinetic, was able to reschedu... See more
Company replied
Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
3.9
Great
759 reviews
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My issue did not get resolved
My issue did not get resolved. I was told that it was my camera itself that had a problem. Very strange that this happened the last time that I had service with Kinetic, but when I had service with NextLink I didn't have this issue. I just started this service again and I am very seriously thinking of going back to NextLink. Anymore issue and I will cancel my service.
March 2, 2026
Reply from Gokinetic
Hi Tony! I’m sorry your issue still wasn’t resolved. Normally if the issue is isolated to one device then it typically would be referred to the manufacturer of that device. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and I can see about dispatching out a technician to see if there is anything we can do to help. <Maggie
Time will tell.
Seemed great but waiting to see if my bill reflects what I was told.
February 11, 2026
Reply from Gokinetic
We're glad to have you with us, Gary, and if you have any questions about your bill, please don't hesitate to send us an email: UnitiCanHelp@uniti.com
Bored through our Xfinity lines and…
Bored through our Xfinity lines and we've been waiting in excess of a month for them to send a crew to fix it to restore our internet
January 24, 2026
Unprompted review
Reply from Gokinetic
HI Will! Is there a claim open for us to come make the repairs or Xfinity? If you'd like to provide more details, please email me at uniticanhelp@uniti.com using the subject "Trust Pilot Review". Thanks! <Maggie
The technician that came out to fix my…
The technician that came out to fix my internet was very courteous and polite. He made sure my service was up and running before he left. Thank you for taking the time to do a good job!
February 2, 2026
Reply from Gokinetic
It's so great to hear that your tech was so thorough and professional, Wanda, and we'll be sure to let him know that he left a great impression! Know that we're always here if you ever need assistance, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Customer service is always courteous…
Customer service is always courteous and helpful and gets the task at hand completed quickly.
February 20, 2026
Reply from Gokinetic
We always want to make sure you're connected with confidence 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
I posted about problems with my cable…
I posted about problems with my cable internet and got a response from Maggie. I am very happy to say within 2 days Kinetic had sent out Shawn. He ran a whole new cable from the pole to inside to the NEW modem. He even replaced ethernet cables.
The old cable line from the pole to the house had 2 "gashes" in it. These were letting water get inside the cable. Also, the inside wire had been ran through the old cable tv connectors. ALL of this was replaced.
My hat is off to Kinetic for this.
My only small tiny complaint, it took them 5 years to send someone who could do this.
February 27, 2026
Unprompted review
Reply from Gokinetic
We sincerely appreciate your patience, and we're glad to help get this all sorted out 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
So far the service has worked great…
So far the service has worked great with no interruptions!
February 27, 2026
Reply from Gokinetic
Thanks for the update, Barbara 🙌 So glad you're loving things! Be sure to give us a follow on social @gokineticfiber
Helpful and professional
February 5, 2026
Reply from Gokinetic
Appreciate the review, Tereisa! Glad it was a positive experience 🥰 Don't forget to give us a follow on social @gokineticfiber
That Kinetic employs outstanding honest and helpful technicians.
Ben Ferguson is an outstanding young man and an outstanding technician. In the future, we would request that Ben work on any problem that we may encounter. He gave us piece of mind. Kinetic is very, very fortunate to have Ben as an employee!!
February 13, 2026
Reply from Gokinetic
This is gonna make Bem's whole weekend, and we really appreciate you taking the time to share, Donald! Know that we're always here if you ever need our support again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
My concerns were understood and promptly resolved.
The representative was professional, knowledgeable and personable. My problem was quickly resolved.
February 25, 2026
Reply from Gokinetic
Love to hear it! We hope things run smoothly with your service from here on out, but don't be afraid to DM us on social @gokineticfiber if you ever need us again.
Reply from Gokinetic
Just what we want to hear 🤗 Appreciate you leaving us a review, Jenetta! Stay connected by following us on Instagram and Facebook @gokineticfiber
Reply from Gokinetic
We're so sorry to hear that, Janice. and we'd love to help you get the support you need. The best way to reach us is by sending us a direct message on Facebook, X, or Instagram @gokineticfiber — we're always here to support you in any way that we can.
The technician and the woman I talked…
The technician and the woman I talked with on the phone were very friendly. The problem with the transfer to fiber optic was on my end. I had a problem connecting the printer to the computer. I’m not very tech savvy. Although I know very little about technology, it took my granddaughter and son-in-law almost an hour to connect it, and they are very tech savvy. Kinetic was very good in getting our phone to show the right time. Alexa keeps cutting out since we got fiber optic. Also we don’t see any difference in speed, but that is not an issue with us
January 20, 2026
Reply from Gokinetic
So happy to hear that you got connected, Aimee, and we really appreciate your feedback! Know that we're always here if you ever need our support again, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Every agent and technician have been…
Every agent and technician have been very efficient and friendly.
February 24, 2026
Reply from Gokinetic
We've got a great crew, and we're so happy to hear that you think so too, Danny 😁 Thanks for taking the time to share your review and know that we're always around if you ever need us. Feel free to share more about your journey with us using @gokineticfiber
I was upset that my rate was raised by…
I was upset that my rate was raised by over $20.00dollars so I called and the very nice lady I spoke with was able to get my rate back to we’re it was. That lady should be commended for her care of the customer. I am very satisfied with your service and will continue using it and I will also spread the word on how happy I am with your service. Thank you
Don Bowser
February 16, 2026
Reply from Gokinetic
What an awesome review 💚 We're so happy to hear that you received such excellent customer service, and we can't wait to pass along the compliment. We're always here to help if you ever have additional questions or concerns, and we hope that you'll always feel free to reach out. Give us a follow @gokineticfiber on any of our social channels to stay connected with us!
The CSR was very professional
The CSR was very professional and resolved my issue with in minutes
January 15, 2026
Reply from Gokinetic
We love a fast resolution, and we're so happy to hear that your concern was addressed so efficiently, Carl! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Both the people on the ph explaining…
Both the people on the ph explaining the upgrade to me and the tech that came to the house to do the upgrade…..he was great..very courteous
February 9, 2026
Reply from Gokinetic
Love to see it, Larry! Thanks for taking the time to share this with us. Feel free to find us on our socials @gokineticfiber if anything ever comes up!
Satisfied customer
Logan was very professional and was very friendly. He knew what he was doing
February 3, 2026
Reply from Gokinetic
So glad Logan left such a good impression — we'll be sure to pass your kind words along to him. We're always available to help on our socials @gokineticfiber if anything ever comes up.
The person I talked with helped me with…
The person I talked with helped me with everything I needed
February 23, 2026
Reply from Gokinetic
So happy to hear it, Virginia! Feel free to find us on our socials @gokineticfiber if something comes up down the road.
Cable internet from them bites
I live in an area where kinetic is the only internet provider. We have the fastest cable plan they have. Lately the speeds are no where near what we are suppose to have. When I call customer service or tech support, they aren’t concerned in the least. Maybe others with fiber are happy but those of us in this area with cable aren’t. White county Gs needs to have more competition!
February 25, 2026
Unprompted review
Reply from Gokinetic
Hi Michael! Thank you for sharing this—I'm sorry you’ve had such a frustrating experience with both your recent speed issues and the support you received. I want to look into what’s happening with your service and help get this addressed. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” as the subject line and include your full name and account information so I can locate your account and follow up with you directly. <Maggie
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