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Review summary
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Reviews shaping this summary
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
Company replied
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.... See more
Company replied
The fiber optic cable underground was installed by two guys 12/31/2026, they did a great job. For some unexplained reason the in-home installation was cancelled. I called Kinetic, was able to reschedu... See more
Company replied
Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
787 reviews
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This is the largest joke of a utility…
This is the largest joke of a utility company that was ever created. I run a business with almost 50 employees and if there was any other way I would have fired them a long time ago. This horrible excuse for a company “upgraded “ us to fiber and then disconnected our service in the same day when they should have disconnected our old DSL. we have 3 large buildings and connected 2 of the three after days of explaining how they screwed up. Almost a week to have it corrected. Now two of our buildings are connected and one isn’t again for almost 30 hours. How this miserable excuse hasn’t been investigated by the state for malfeasance is beyond me. The damn US mail is better!
March 5, 2026
Unprompted review
Reply from Gokinetic
Hello! I’m sorry—we clearly let you down, and I understand how unacceptable this is for a business operation with multiple buildings relying on stable connectivity. Disconnecting your service during a fiber upgrade and leaving you with recurring outages after repeated explanations is not how this should have been handled. I want to get your remaining building reconnected and stabilize service as quickly as possible. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and coordinate immediate next steps. <Maggie
Reply from Gokinetic
HI Terry! I’m very sorry your DirecTV cable was cut during the internet cable burial—that’s frustrating and not the experience I want for you. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team to address this. <Maggie
The people doing the work were great
The people doing the work were great! The scheduling was awful. We had several inconsistencies with scheduling. The price for new customers is significantly less than loyal customers who have had service for years.
February 9, 2026
Reply from Gokinetic
Hi Jeremy! I’m glad to hear the crew on-site did a great job, and I’m sorry the scheduling experience was inconsistent—that’s not acceptable. I also understand your frustration with pricing differences between new and long-time customers, and I’d like to review your options. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and assist. <Maggie
From day from flag placement to…
From day from flag placement to installation not smoother and disruptive. No difference in signal quality. Not worth the exercise for mediocrity.
March 5, 2026
Reply from Gokinetic
Hi Gerard! I’m sorry the process from flag placement through installation felt disruptive and didn’t go smoothly, and I understand your disappointment that you haven’t seen an improvement in signal quality. I’d like the opportunity to review your account and see what can be done to improve your service. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and help. <Maggie
They were fast and efficient to get the…
They were fast and efficient to get the job done,
March 5, 2026
Reply from Gokinetic
Love to see it, Debbie! Thanks for taking the time to share this with us. If you ever need anything, we're just a message away on our socials @gokineticfiber.
Communication was not good and specific…
Communication was not good and specific about burying the cable and one tv still won’t connect and asked a technician to come by yesterday, said he would be here late morning or early afternoon and he did not show up or call. Still has not come by today or called.
March 4, 2026
Reply from Gokinetic
Hi Harry! I’m sorry for the poor communication around the cable burial and for the missed technician appointment—especially after you were given a specific window and then didn’t receive a call or update. I also understand how frustrating it is to still have a TV that won’t connect. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject if the issue is still ongoing, please include your full name and account information and help get this resolved as quickly as possible. <Maggie
I love interacting with customer…
I love interacting with customer service.They are always pleasant.
March 5, 2026
Reply from Gokinetic
We're glad to get you taken care of, Gloria 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Cutting in half our nvisible dog fence.
In burying the cable to my home, for the new fiber optic internet, our buried dog fence line got cut in half. This was after calling prior to their arrival that day, to remind them of said "fence". The ground was also painted orange and marked with flags denoting where the fence was.
February 27, 2026
Reply from Gokinetic
Hello! I’m very sorry this happened—especially since you called ahead and the dog fence line was clearly marked with paint and flags. I want to look into what occurred and help determine next steps. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team. <Maggie
I had my services disconnected with no…
I had my services disconnected with no problems at all
February 16, 2026
4 Day outage Within 2 weeks of service…
4 Day outage Within 2 weeks of service inception
February 6, 2026
Reply from Gokinetic
Hi John! I’m sorry for the 4-day outage so soon after your service started—that’s not the experience I want for you. A technician was dispatched to address the issue, and I’m glad a credit has already been applied to your account. If you run into any further issues, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can pull up your account and help right away. <Maggie
My issue did not get resolved
My issue did not get resolved. I was told that it was my camera itself that had a problem. Very strange that this happened the last time that I had service with Kinetic, but when I had service with NextLink I didn't have this issue. I just started this service again and I am very seriously thinking of going back to NextLink. Anymore issue and I will cancel my service.
March 2, 2026
Reply from Gokinetic
Hi Tony! I’m sorry your issue still wasn’t resolved. Normally if the issue is isolated to one device then it typically would be referred to the manufacturer of that device. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and I can see about dispatching out a technician to see if there is anything we can do to help. <Maggie
Time will tell.
Seemed great but waiting to see if my bill reflects what I was told.
February 11, 2026
Reply from Gokinetic
We're glad to have you with us, Gary, and if you have any questions about your bill, please don't hesitate to send us an email: UnitiCanHelp@uniti.com
Bored through our Xfinity lines and…
Bored through our Xfinity lines and we've been waiting in excess of a month for them to send a crew to fix it to restore our internet
January 24, 2026
Unprompted review
Reply from Gokinetic
HI Will! Is there a claim open for us to come make the repairs or Xfinity? If you'd like to provide more details, please email me at uniticanhelp@uniti.com using the subject "Trust Pilot Review". Thanks! <Maggie
The technician that came out to fix my…
The technician that came out to fix my internet was very courteous and polite. He made sure my service was up and running before he left. Thank you for taking the time to do a good job!
February 2, 2026
Reply from Gokinetic
It's so great to hear that your tech was so thorough and professional, Wanda, and we'll be sure to let him know that he left a great impression! Know that we're always here if you ever need assistance, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Customer service is always courteous…
Customer service is always courteous and helpful and gets the task at hand completed quickly.
February 20, 2026
Reply from Gokinetic
We always want to make sure you're connected with confidence 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
I posted about problems with my cable…
I posted about problems with my cable internet and got a response from Maggie. I am very happy to say within 2 days Kinetic had sent out Shawn. He ran a whole new cable from the pole to inside to the NEW modem. He even replaced ethernet cables.
The old cable line from the pole to the house had 2 "gashes" in it. These were letting water get inside the cable. Also, the inside wire had been ran through the old cable tv connectors. ALL of this was replaced.
My hat is off to Kinetic for this.
My only small tiny complaint, it took them 5 years to send someone who could do this.
February 27, 2026
Unprompted review
Reply from Gokinetic
We sincerely appreciate your patience, and we're glad to help get this all sorted out 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
So far the service has worked great…
So far the service has worked great with no interruptions!
February 27, 2026
Reply from Gokinetic
Thanks for the update, Barbara 🙌 So glad you're loving things! Be sure to give us a follow on social @gokineticfiber
Helpful and professional
February 5, 2026
Reply from Gokinetic
Appreciate the review, Tereisa! Glad it was a positive experience 🥰 Don't forget to give us a follow on social @gokineticfiber
That Kinetic employs outstanding honest and helpful technicians.
Ben Ferguson is an outstanding young man and an outstanding technician. In the future, we would request that Ben work on any problem that we may encounter. He gave us piece of mind. Kinetic is very, very fortunate to have Ben as an employee!!
February 13, 2026
Reply from Gokinetic
This is gonna make Bem's whole weekend, and we really appreciate you taking the time to share, Donald! Know that we're always here if you ever need our support again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
My concerns were understood and promptly resolved.
The representative was professional, knowledgeable and personable. My problem was quickly resolved.
February 25, 2026
Reply from Gokinetic
Love to hear it! We hope things run smoothly with your service from here on out, but don't be afraid to DM us on social @gokineticfiber if you ever need us again.
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