Well laid out site with clear information and reasonable prices. The whole process from start to finish was simple, being kept up to date with tracking information until the item arrived, which was qu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fourth time I’ve purchased from Gold.co.uk and every transaction has progressed without a hitch. I may have hit lucky after a busy period as I know all dealers have been advising delays but deli... See more
Such an easy site to transact with. Clear easy to follow, well laid out and straightforward. My package arrived very quickly and was extremely well packed. Don’t hesitate to buy from these guys, they’... See more
I was really impressed with the service, and after searching around they are also very good on price compared to the main one always comes up first on the Google search engine, obviously they pay for... See more
Company details
Written by the company
GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.
Contact info
Floor 16, Centre City Tower, B5 4UA, Birmingham, United Kingdom
- 0121 369 3000
- support@gold.co.uk
- gold.co.uk
4.7
Excellent
2K reviews
Replied to 13% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Due to longer wait time for processing…
Due to longer wait time for processing the order I can understand delays but unfortunately professional service has to be provided all the time I've waste money for next day delivery paid £15 and still was waiting 10 days for delivery
February 9, 2026
You were super efficient and responded…
You were super efficient and responded with great speed thankyou!
February 3, 2026
I still haven't received the bar I…
I still haven't received the bar I purchased. You sent it through a company that I can't contact.
February 6, 2026
AVOID THIS COMPANY.
AVOID THIS COMPANY.
After ordering in December I noticed (almost immediately) the address was wrong.
I emailed the straight away and rang ever day for the next 3 days to be told it had been noted and the order wouldn't ship untill it got corrected(why they couldn't update the order info there and then I have no idea).
A week later it was shipped to the wrong address and I was told it was my fault and it needed to be recovered by myself.
No accountability or help from the seller at all.
2 months on still left with no product.
January 1, 2026
Unprompted review
Never delivered
Never delivered, they use a delivery company apparently failed to delivery as no one was in but 100% always have someone in, maybe delivery knew what they was delivering, email they send you for re-delivery option does not have actual options, a very very poor service from these people, first and last order!
February 2, 2026
Easy ordering system and efficient and…
Easy ordering system and efficient and timely delivery.
February 6, 2026
Friendly and efficient even when under…
Friendly and efficient even when under pressure
February 6, 2026
Really happy pefcet from start to finish
Really happy with the communication via email and the delivery times where excellent too very happy would definitely recommend and I will definitely be buying again.
February 6, 2026
Great Product, Poor Delivery
The process of buying was simple, unfortunately my goods were dispatched 7 days ago and I now have to go to the Royal Mail office to collect them.
February 5, 2026
I purchased some gold
I purchased some gold. I paid by fast bank transfer. The whole process was seamless and easy.
February 4, 2026
Great honest service please to do…
Great honest service please to do business with them
February 4, 2026
Your online process is great
Your online process is great, straight forward easy to navigate. But your telephone helpline is very frustrating. Waiting for 30 minutes upwards to talk to an advisor, to then be connected to another person who takes the call and says it can take 48hrs up for a call back. This is poor customer service.
February 3, 2026
Straight forward and easy to use.
Straight forward and easy to use.
Great communication from the courier service.
February 3, 2026
Prompt and friendly service
January 30, 2026
Worst experience
Worst experience, it been more than 2 weeks, they are not returning calls and still not received my order.
February 6, 2026
Unprompted review
Quick and easy transaction
Quick and easy transaction. Speedy delivery and up to date notifications.
January 28, 2026
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