Goldenacrewines Reviews 

461
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that browsing the online store is straightforward, finding that placing orders and locating products is entirely hassle-free. Many buyers appreciate the remarkably prompt delivery services and note that fragile bottles always arrive well-packaged in excellent condition. Some people were dissatisfied with significant delivery delays, noting that packages sometimes took weeks to arrive without any proactive communication. Others mentioned that missing merchandise created ongoing problems, making it extremely difficult to secure a timely refund when orders failed to show up. Furthermore, a few customers experienced frustrating customer service interactions when trying to resolve these shipping errors and unanswered emails.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise fast shipping, great... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report very fast delivery,... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery times and helpful... See more

Product

Consumers experience divided satisfaction with the product and ordering process. Many reviewers praised the... See more

Refund

People report negative experiences with refund, highlighting long delays and unfulfilled promises. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more

Rated 4 out of 5 stars

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more

Rated 5 out of 5 stars

Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service

Rated 5 out of 5 stars

Although there was a short delay in getting my wine, the seller explained they were waiting for the delivery, and that I would have it by Friday (yesterday) latest. True to their word I did. Brilliant... See more


3.4

Average

TrustScore 3.5 out of 5

461 reviews

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3.4

All reviews

(461)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing

Terrible place. No communication via email, have to ring them. Never received order when promised then lied to about getting it next day. Asked for a refund. Won’t use them again. Would give minus stars if I could.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Always been brilliant but tonight they…

Always been brilliant but tonight they not just didnt deliver, they never let me know, and when I called and emailed i got nothing back. Am now worried ive been scammed and trying to get through to my bank. Absolutely gutted. Being this cloe to xmas.

November 21, 2025
Rated 1 out of 5 stars

Terribly packaged.

The twelve cans of fizzy drink I bought were shipped tightly in a box with no padding causing two of the cans to be damaged and bowed out. In the night they both exploded.

Edit: I sent them an email and asked them to make it right. They asked for photos and once I sent them they didn't reply again.

December 7, 2025
Rated 5 out of 5 stars

A short delay but received as promised

Although there was a short delay in getting my wine, the seller explained they were waiting for the delivery, and that I would have it by Friday (yesterday) latest. True to their word I did. Brilliant service and a very happy customer.

November 13, 2025
Rated 4 out of 5 stars

Limited edition buy - thanks.

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel arrived a day before our final delivery date but thought it would come 3 - 5 days. Would order again.

October 19, 2025

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