Deposited 1k for the bonus, my deposited money turns into bonus money? Can’t withdraw my money due to it being in bonuses, tried it out can’t play with more than 7.50CAD? Then to reach the 100% mat... See more
Company replied
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See what reviewers are saying
Goldenstar casino rate 8.5/10 . Has great bonuses and offers , certainly genourous to newcomers , has a wide range of games and live tables , some are more fitting to play then other , personally I li... See more
Company replied
This casino is a good one, especially if you are a strong gambler. I use to gamble on it. They have quite Nice VIP programm, and they allow a personnal account manager who is really super friendly, su... See more
Company replied
Golden Star is actually one of the safest crypto casinos out there, I never had any problems on withdrawing, depositing, betting or claiming a bonus. Most crypto casinos going to be a pain in the ....... See more
Company replied
You should know
3.4
Average
240 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The brilliant site I've won a lot of…
The brilliant site I've won a lot of money but also lost a fair share. The only thing I'd suggest is faster withdrawal. A nice amount of fun games keeps me coming back to this site.
August 19, 2021
Unprompted review
Reply from Golden Star Casino
Dear Lola,
Thank you for your feedback and for choosing our site for your gaming experience. We're glad to hear that you've had some successful winnings and enjoyed our selection of games.
We understand that fast withdrawals are important to our players, and we strive to process them as quickly as possible. We are constantly working on improving our withdrawal process to ensure a smooth and efficient experience for all our users.
Once again, thank you for your support and feedback. We look forward to providing you with even more enjoyable gaming experiences in the future.
Best regards,
GoldenStar Casino Team
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no problems with deposit but when i win…
no problems with deposit but when i win and try to withdraw hell breaks lose and every thing is a battle validating the Doc´s. it takes 1h to reject but 24h+ to approve that's just poor service.
May 7, 2021
Unprompted review
Reply from Golden Star Casino
Dear jimmy,
We appreciate your feedback and we apologize for any inconvenience you may have experienced during the withdrawal process. We understand that timely validation of documents is crucial, and we strive to provide efficient service to our players.
We're sorry to hear that you've had a longer wait time for document validation. Our team is constantly working to improve our processes and ensure that withdrawals are processed as quickly as possible. We will take your feedback into consideration and work on further streamlining our validation procedures.
If you have any specific concerns or require further assistance with your withdrawal, please reach out to our customer support team. We are available 24/7 and are committed to resolving any issues promptly and efficiently.
Best regards,
GoldenStar Casino Team
Golden Star is actually one of the…
Golden Star is actually one of the safest crypto casinos out there, I never had any problems on withdrawing, depositing, betting or claiming a bonus. Most crypto casinos going to be a pain in the .... once you win big and try to withdraw, however, stake is going to process your withdrawals in time and you will still be able to claim a lots of bonuses. Their support team is also there for you 24/7. People who post reviews claiming that stake is a scam were probably unlucky and tried to canalize their anger with such reviews.
April 7, 2021
Unprompted review
Reply from Golden Star Casino
Dear MARIA CASSANDRA SAMSONN,
Thank you for your positive feedback and for sharing your experience with Golden Star Casino. We're glad to hear that you have had a great experience with our platform, including withdrawals, deposits, and bonus claiming.
We take pride in providing a safe and reliable environment for our players, and we appreciate your recognition of our efforts. Our team works diligently to ensure prompt processing of withdrawals and to offer a wide range of bonuses to enhance your gaming experience.
Our customer support team is always available to assist you 24/7, should you have any questions or concerns. We strive to address any issues promptly and provide the best possible support to our players.
Thank you for choosing Golden Star Casino, and we look forward to providing you with continued excellent service.
Best regards,
GoldenStar Casino Team
Run by amateurs!
Run by amateurs!
They told me that i have duplicate accounts
because my cousin opened an account with the same IP, so i am not allowed to have any of their `precious bonuses and never will be able to exchange my points.
This is not fair!
Two different people with IDs and different credit cards!
Also slow service...
I will never continue with this casino..
October 9, 2020
Unprompted review
Reply from Golden Star Casino
Dear Lxn,
We apologize for any inconvenience you have experienced. Our policy regarding duplicate accounts is in place to prevent fraudulent activity and ensure a fair gaming environment for all our players. We understand that this situation may be frustrating, but we take the security and integrity of our platform very seriously.
Regarding the issue with your cousin, we recommend reaching out to our customer support team with the necessary identification and documentation to prove that you are two separate individuals. We will review your case and work towards a resolution.
We apologize if you feel that our service has been slow. We strive to provide efficient and timely support to all our players, and we will take your feedback into consideration to improve our response times.
If you have any further concerns or questions, please don't hesitate to contact our customer support team. We value your feedback and appreciate your understanding.
Best regards,
GoldenStar Casino Team
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