Vince was incredible at helping me today understanding redemption timeframes and also helping me get my redemption approved! It’s customer service like this that keeps me coming back to play! YOU ROCK... See more
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Company details
- #59 of 106 best companies in Gaming service Provider
Contact info
United States
- goldmachine.com
Replied to 64% of negative reviews
Typically replies within 1 week
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I’ve been using Gold Machine for a…
I’ve been using Gold Machine for a while now, and the improvements they’ve made recently are seriously noticeable. Compared to the older version, everything just runs smoother and more efficiently.
The first thing I noticed was the faster response times. Actions that used to take a few seconds now feel almost instant, which makes a huge difference when you’re trying to stay productive. Download speeds have clearly been upgraded as well—files come through quicker and more consistently without those annoying slowdowns. Upload speeds are also much better, especially when handling larger files.
Beyond just speed, the overall performance feels more stable and refined. The system seems better optimized, with fewer glitches and interruptions than before. It’s clear that they’ve put real effort into improving both the backend performance and the user experience.
Overall, Gold Machine has made solid progress. The difference between the old and new versions is night and day, and these upgrades make it a much more reliable and efficient platform to use. Definitely a step in the right direction.
The in a email that they would verify…
The in a email that they would verify my account if I would rate them on your site too me that's blackmail
I had some winnings from them. But they wouldn't verify my account. So I just played it. I cannot be bought. I wish I had saved the email.

Reply from Gold Machine
Love playing the games here
Gold machine has always been one of my…
Gold machine has always been one of my favorites but with the new upgrades makes the experience so much better! I definitely love the new layout of the site. And customer service is always helpful and kind.
Horrible experience with this platform
Horrible experience with this platform. I just recently opened a new account with them and they permanently banned my account FOR NO REASON. I HAVE DONE NOTHING WRONG AND WENT TO SIGN IN AND IT SAID ACCOUNT PERMANENTLY BANNED. CRAZY CAUSE THEY COULDN'T GIVE ME NO EXPLANATION WHY MY ACCOUNT IS BANNED. VERY UPSETTING AND FRUSTRATING. I HAVE PROVIDED PROOF OF ADDRESS AND THEY ARE SAYING I HAVEN'T WHEN I'VE CLEARLY SENT 3 EMAILS WITH MY PROOF OF ADDRESS!!

Reply from Gold Machine
Will Ban You for Winning and Steal Your Money!
UPDATED AFTER GOLD MACHINE’S RESPONSE
I have literally done nothing except for buy packs and play games. If that counts as bonus abuse when I finally have a good win, then there is still no point to playing on this site. If Gold Machine would answer my email to support with what specifically I did to get banned (other than just winning some money), then maybe we could have resolution. But I’ve been ghosted by support ever since they let me know I was banned out of the blue.
Gold Machine was great at first, but then everything changed when I got lucky and won about 1,100 SC on live Baccarat.
I had submitted a $500 redemption, which got canceled after 2 days. This was confusing, since GM had paid me a couple times before without any issue. I resubmitted the $500 redemption, figuring it was just a system error for them and not suspecting what was going to happen next.
On 04/13/2026, I get an email saying my $500 redemption was canceled, and not just that, but now my entire 1,100-SC balance has been converted to unredeemable SC, for "bonus abuse" (AKA winning big on one of their games).
I have only ever played honestly, so I reached out to Gold Machine support asking them to please clarify what they meant by bonus abuse. Support gets back to me quickly, saying they will look into it and get back to me ASAP. I feel relieved and hopeful that they will fix this obvious error.
About 2 hours after support emailed me saying they were looking into it, I get an email saying I have been BANNED (which means they deleted my 1,100-SC redeemable balance). This makes no sense, so I ask them why they banned me and if they are still going to pay out my winnings. Radio silence since then.
I had spent nearly $900 on game packs on Gold Machine, and they banned me for winning 1,100 SC. This is a scummy tactic, to ban anyone with a large win and steal their money. I liked this site at first, but obviously they cannot be trusted with your money! I would suggest redeeming what you can and leaving this site far behind you. Everyone like hitting big wins, but it just hurts that much more to finally hit one and then have it stolen from you simply for winning... Stay away, if you value your money!

Reply from Gold Machine
I absolutely love the new website
I absolutely love the new website! The layput/design is PERFECT! So much easier to navigate and find the exact game I’m looking for!
Huge list of game studios & games
Huge list of game studios & games, simple to operate interface, and support gets back to you before you even have a chance to minimize your email window, no matter what time of day it is.
redemptions are consistently the fastest and most hassle-free compared to all other sites.
Just signed up has a good welcome bonus…
Just signed up has a good welcome bonus haven’t won enough to cash out yet to know how quick redemptions are but this sight is so far so good.
Great look and feel to to the place
Great look and feel to to the place. Haven't had the pleasure of a redemption yet. But deals or great and customer service is friendly and quick
They new format is so much easier to
They new format is so much easier to
navigate
I've contacted customer support a few…
I've contacted customer support a few times and was not dismissed shut down until I completely understood the answer to my questions. The customer service team has been more than helpful. They really do a great job. I haven't personally cashed out yet not that I wasn't able to, but by my own greed, the new interface user-friendly there's so many varieties of different games overall I give this website at 10 out of 10.
I love gold machine casino best one yet
I like the new website
Amazing customer support
Amazing customer support, GREAT BONUS DAILY AND CLEAN NEW EASY TO USE WEBSITE
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