Vince was incredible at helping me today understanding redemption timeframes and also helping me get my redemption approved! It’s customer service like this that keeps me coming back to play! YOU ROCK... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great company, lots of new "casinos" w imposter syndrome that simply don't live up to the hype. Goldmachine certainly does, I haven't cashed out personally, but I believe the redemption times I've r... See more
The customer service is great and the games are really fun to play at Gold Machine. I like getting the emails with information about their promotions.
Love the variety of games they have! And customer support is amazing ! Definitely would recommend this casino to anyone !
Company details
- #59 of 106 best companies in Gaming service Provider
Contact info
United States
- goldmachine.com
4.5
Excellent
830 reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This casino has been consistently one…
This casino has been consistently one of the best I’ve ever played. 5 star rating is the honestly the only option for this casino
April 13, 2026
Unprompted review
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Just joined gold machine recently but…
Just joined gold machine recently but have had a great time playing with great games an customer service.. still have not cashed out yet but fingers crossed won't be long!!! Ready to hit big
April 13, 2026
Love gold machine they’re the best
Love gold machine they’re the best
April 13, 2026
Unprompted review
Gold Machine is a fun gaming platform
Gold Machine is a fun gaming platform. Great times and even better since the upgraded site.
April 13, 2026
Unprompted review
Has a new website design
Has a new website design, and it looks clean. Very easy to navigate and fins a large variety of games. Much improved over prior design
April 13, 2026
Unprompted review
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10/10
The website revamp is awesome, support is always responsive and polite, and great deals for newcomers and current players. Couldn’t recommend more!
April 13, 2026
Unprompted review
GOLDMACHINE
What I must admit, is that ever since I've played gold machine.It's been my favorite platform i won a variety of times and I think the new look of the website fits it way much better.Thank you guys
April 13, 2026
Unprompted review
New look!
The website has a great new sleek looking design, it loads reliably and quickly, menus and such are easy to find. And the game selection is great and diverse!
April 13, 2026
Unprompted review
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Great new look on the site and a great…
Great new look on the site and a great selection of games. Daily bonus isn't the best but overall it's a good site
April 12, 2026
Unprompted review
Love the new website!!
Love the new website!!! Soooo much better then the old one. Love the instant redemptions and their support team rocks. MY FAVORITE CASINO!!!!!!
April 13, 2026
Unprompted review
They don't want to payout and I have…
They don't want to payout and I have lost on the site.. First redeem they said it was my bank having issues, waited a bit sent another redeem and now they are having bank issues and ask me to wait a few days and I do. Now after two approvals they say I bonus abused or something and I have to play it all again. After approving twice but claiming bank issues, Stay away they don't want to payout even if you lose money.
April 13, 2026
Unprompted review
Reply from Gold Machine
Hi, thank you for taking the time to share your concerns. We're sorry to hear about the frustration with your redemption experience.
After reviewing your account, we can confirm that it was flagged by our automated bonus abuse detection system. This is a standard security tool that monitors for irregular patterns across all accounts — it is not a manual or targeted decision. When this flag is triggered, it can unfortunately interrupt the redemption process, which appears to be what happened in your case.
Regarding the earlier bank-related delays, processing issues on the banking side do occur from time to time and are separate from the bonus abuse flag. We understand how the combination of both made the experience especially frustrating, and we sincerely apologize for the inconvenience.
Good game selection
Good game selection, good bonus packages and helpful customer service.
April 12, 2026
Unprompted review
Reply from Gold Machine
Hi, thank you so much for the kind words! We're glad to hear you're enjoying the game selection, bonus packages, and customer service.
We did notice you gave us 3 stars though — is there anything we could do better to earn a higher rating from you? Your feedback sounds like a 5-star experience, so we'd love to know if there's something we can improve on. And if everything has been great, we'd really appreciate it if you'd consider bumping up the stars!
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Gold Machine has all the PLAYSON games…
Gold Machine has all the PLAYSON games I love ! I’ve really enjoyed the new layout and the daily bonus ! Definitely worth checking it out!
April 12, 2026
Unprompted review
Good Daily bonus and CS pretty quick to…
Good Daily bonus and CS pretty quick to help you solve any issues you may run into also plenty of games to keep you entertained solid 4 stars in my opinion I love you gold machine
April 10, 2026
Unprompted review
Gold Machine new and old
Gold Machines new site is above what I expected and it's sooo much faster than the old site...you can really tell they changed for the better and the new site shows this
April 13, 2026
Unprompted review
Great games good setup so it's very…
Great games good setup so it's very easy to access the app and play the games and find all the functions I like they give you daily bonuses of free SC and very easy to redeem and verify the app so that way it's a quick process when you wanna redeem winnings
April 13, 2026
Unprompted review
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Great selection of slots
Great selection of slots. Well performing site, user friendly!! Watch out Stake…this one’s gonna be the next big thing!!!
April 13, 2026
Unprompted review
The UI is slick and clean
The UI is slick and clean. Verification was quick and easy, as were my purchases. I've yet to redeem, but when I do, I hope it goes as smoothly as everything else has so far.
April 13, 2026
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