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A Goldpet é a sua Petshop Loja de Animais Online. Temos o que precisa para cães, gatos, roedores, aves, peixes e repteis. (ES) Goldpet es tu tienda de animales Online. Tenemos lo que necesitas para perros, gatos, roedores, aves, peces y reptiles.
Portugal
3.8
300 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Feels good to be in gold pet team the atmosphere is totally different getting quick support form team
Getting new opportunities and awareness to all gold team.
Reply from Goldpet
Hi Karthic,
Thanks so much for your feedback! We hope you have an amazing time.
Best regards,
Goldpet
After multiple orders placed on their site with no issues I finally experienced their terrible customer support service.
I've spent over 200 euros JUST on their online shop since I got new kittens and was planning on using them as my main supplier.
This particular order was for 17 cans of their Josera Kitten food. One of them wasn't smelling right, and when I opened it it all gushed out of the can - I obviously wasn't going to feed it to my cats - I threw it away and proceeded to call their customer support.
Now, that is when things because ludicrous. After 15 minutes waiting on the line, they proceed to tell me I have to now go grab that ONE can from the bin and take multiple pictures of it to then attached to an email. So they can confirm that IT SMELLS BAD! I don't know what kind of technology they have on their end (LOL) but I never heard of being able to smell pictures?!
Never mind me having to dig foul cat food out of a bin, take pictures, spend time writing emails.. just for a mere 2 euro can of food....
I wrote a extensive email to their support, voicing my concerns and questioning their policies and once again receive the most copy paste, AI bot nonsense message possible. Just rubbish.
They say it's to send to their supplier bla bla bla. The consumer cares not about what you need to do on your end. It's ONE 2 euro can of food. Just give the credit and move on. Having to be on the phone, take pictures, write emails.. and then wait a week? to get your mere 2 euros back.. is definitely something you're doing to discourage people from asking for refunds. Nothing else.
Saying that, I will never buy from you again.
Reply from Goldpet
Hello,
We are sorry that your experience with Goldpet did not meet your expectations, and we apologise for the situation.
We will take your suggestion into consideration so that we can continue to improve our services. We hope that next time your experience will be a better one!
We remain at your disposal,
Goldpet
Great service! Always delivers on time and has a friendly and pro-active support team. Very pleasant experiences.
Reply from Goldpet
Hello, Michel!
Thank you for recommending our store. We appreciate your positive review and your trust in our services and staff.
We are at your disposal,
Goldpet
Lower prices than in most other webshops and within 48 hours I had the products at home.
Reply from Goldpet
Hello, Ollie!
Thank you for your amazing review! We hope to continue to respond and offer the best to your pets.
We are at your disposal,
Goldpet
The service is a disaster, no one is available by phone, they keep you on the line for several minutes and then disconnect! The app doesn't work properly, when you want to complete an order there are no visible payment options, not even PayPal, what incompetent people "take care" of the app and service?!?
P.S. Yes i am in Portugal, I live here!
Reply from Goldpet
Hello, Torben.
Thank you for your feedback. First of all, we are sorry that your experience with Goldpet was negative.
In order to understand and help you in this situation, we would like to know if you are in Portugal, as the App is only available in Portugal. Please contact us by email at geral@goldpet.pt so that we can respond as soon as possible.
We look forward to hearing from you so that we can resolve this situation in the best possible way.
Thank you very much!
We are at your disposal,
Goldpet
Always quick to send and always wrll.packaged
Reply from Goldpet
Hello, Sheila!
Thank you for your positive feedback. We’re happy to hear you’re satisfied with our services and that you are letting us be a part of your pet's life.
Thank you,
Goldpet.
Sent 5% voucher to non-existent address, ignored delivery failure e-mail, and refused to credit it afterwards to my €100+ order.
Spams you with unsolicited newsletters.
@Goldpet: Nice twist. Your "Customer Support Services" clarified nothing. They simply repeatedly refused my request for credit while claiming they couldn't apply the voucher retroactively, which I never requested. Goldpet is able to verify whether the e-mail address exists and whether it is delivered. These matters aren't beyond Goldpet's control and they don't only concern the customer's own e-mail service provider, as any e-mail service provider like Google notifies the sender if the e-mail isn't delivered. Nowhere during the checkout process of the order was any voucher communicated, otherwise I'd obviously have chosen to use it. I never requested you apply the voucher retroactively. I requested you credit the respective amount. You have the technical capability to do this. Nothing prevents you. Many businesses do it. You don't because you don't want to. I ordered 10+ kg of food. I don't plan on ordering more during the next 60 days (nor during the next 600 if this is how you handle customers with €100+ orders). No, you didn't manage to clarify the terms of use of the voucher, as they were already clear, but you did manage to clarify the type of business you are and where your priorities lie. Thank you for that.
Reply from Goldpet
Hello, Filipe.
We appreciate your contact and feedback. We apologize for the confusion and we would like to further explain the issue regarding the 5% voucher you mentioned.
As clarified by our Customer Support Service, the 5% welcome voucher is sent to the customer as soon as the account creation process on the website or app is completed. The voucher is sent via email, to the email registered by the customer themselves. Unfortunately, Goldpet is unable to verify whether the email is legitimate or whether it is delivered (these matters are beyond Goldpet's control, as they only concern the customer's own email service provider).
Nevertheless, even if the customer does not see the email, this voucher is communicated both in the Customer Area (on the website and app) and in the checkout process of the order, even before the finalizing button, to remind the customer that they can use the voucher on the order, if they choose to do so.
To avail the 5% discount, the customer must then apply the voucher to the order before finalizing it. It is important to emphasize that once the order is finalized, paid, and processed, Goldpet does not have the technical capability to apply the voucher retroactively.
However, the mentioned voucher is valid for 60 days, which means you can still enjoy the discount on a future order. To do so, you just need to add the code GOLDPET5 before finalizing the order.
We hope we have managed to clarify the terms of use of the voucher. Nevertheless, if you have any further questions, you can contact us again via email at geral@goldpet.pt. We are happy to assist you, so you can always enjoy the best discounts available on our website and app.
Thank you very much,
Goldpet
I have never had a bad experience with Goldpet.
The products are great and delivered on time.
I only had one problem over a year and they fixed it immediately over WhatsApp.
Great store, where I can find everything that I need.
Reply from Goldpet
Olá Mariana!
Obrigado por recomendar a Goldpet. Esperamos continuar a corresponder às suas expectativas e a oferecer o melhor aos seus animais de estimação.
Estamos ao dispor,
Goldpet
Really impressed with this company, they immediately keep me up to speed with my delivery, which was within a couple of days. Goldpet is my go-to company when I’m in the Algarve, they supply Advance Low purine food, which I cannot now get in the UK. So I always order several 12 kg bags to take back to the UK. I also ordered Advantix and it was cheaper than other companies. Their delivery is fast and their prices are very fair.
Reply from Goldpet
Hello! Thank you so much for your review. We really appreciate your feedback. We hope to continue to meet your expectations.
Ordered twice from them and both times my pet's food was not delivered on time. Customer support was, however, excellent in handling the situation.
Let's hope the third time hits the mark.
Reply from Goldpet
Olá, Paulo.
Obrigado por avaliar a Goldpet.
Lamentamos, desde já, que a experiência não tenha correspondido às suas expectativas.
As nossas encomendas são expedidas, salvo exceções devidamente assinaladas, em 24h úteis. No entanto, a entrega depende, também, de fatores externos que só conseguiremos analisar ao verificar os detalhes da sua encomenda. De modo a podermos compreender o que poderá ter ocorrido e acionar os meios indicados para resolver a questão, gostaríamos que nos enviasse um e-mail para apoio@goldpet.pt, com o número da encomenda e a exposição da situação.
Ficamos a aguardar o seu contacto, na esperança de podermos esclarecê-lo e de que a sua próxima experiência connosco seja 5 estrelas!
I got wrong measures and they offered me a 5% on the next order. No comment
I was so impressed with their service and prices the delivery was so fast I can highly recommend this company and I will by again.
Thank you
Reply from Goldpet
Olá!
Agradecemos imenso a avaliação de 5* e o feedback tão positivo!
Esperamos continuar a corresponder.
Estamos ao dispor,
Goldpet
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