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Golfshopsonline Reviews 1

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TrustScore 3 out of 5

3.2

e-Commerce Agency
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Company details

  1. e-Commerce Agency
  2. e-Commerce Service
  3. e-Commerce Solution Provider

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Teleurstellende Klantenservice, geen bereidheid tot meedenken

Ik had een golftas besteld, maar helaas bleek het niet het juiste model te zijn. De tas is volledig nieuw, met labels en in de originele verpakking. Ik wilde deze retourneren, in de veronderstelling dat er een retourtermijn van 30 dagen gold. Dat bleek 14 dagen te zijn — mijn vergissing, die ik ook erkende.

Toch hoopte ik op enige coulance, zeker omdat ik van plan was direct een ander model bij hen te bestellen. Helaas kreeg ik een kort en afwijzend antwoord: ik mocht het terugsturen, maar het zou simpelweg niet verwerkt worden. Geen ruimte voor overleg, geen begrip, geen klantgerichtheid.

Ik vind dat jammer. Juist bij online aankopen zou een beetje flexibiliteit het verschil maken. Op basis van deze ervaring zie ik geen reden om hier nogmaals te bestellen.

May 14, 2025
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