@GoMoIreland Reviews 

I haven’t started using it yet because I’m still with my old company, and my current plan hasn’t expired. I want to swap my number once it does. However, they sent me a new SIM card with a new number and have already started charging me. I contacted customer service, but they just sent me a generic link with all the items.

Received my first bill for 29.98 and there are two numbers on the bill. I transferred my existing three number and have only one line. Andrew( I’ve a feeling it is just a general name they use) was awful. Tried to convince me both numbers were mine and didn’t want to hear that I only one.
I have also just ordered a sim for my daughter which I am going to cancel and just wish that I opened the bill before doing so.

Just run out of normal service rates. Live chat with Rebecca - explained everything very clearly and extended my rates for the month ti allow me get some important calls made. Really efficient.

Ordered GoMo and after 9 days they hadn't managed to get a SIM card to me, apparently this is my fault as even though they send it recorded delivery "how are we supposed to know". The CS agent was rude and then just cut off the chat, I escalated to the customer service manager and was just asked if I wanted to cancel. No saving is worth awful customer service, replacement SIM card in the bin.

Charges on My Account

Dear Gomo Customer Support,

I am writing to formally request the immediate cancellation of unauthorized charges being deducted from my account. I was a prepay customer with a plan of €14.99, but I have noticed that I am now being charged €29.90, even though I have not used your services for a long time.

Additionally, my account has already been deleted by your system, yet I continue to receive Direct Debit requests. I have previously contacted your support team asking to cancel these charges, but instead of resolving the issue, I am being asked to pay for a service I have not used.

This is completely unacceptable, and if this issue is not resolved immediately, I will be forced to take further action. I will report this situation on Trustpilot to warn other potential customers, and if necessary, I will file a formal complaint and take legal action against your company.

I expect an immediate resolution and a confirmation that all charges have been canceled, along with a refund for any unauthorized payments taken from my account.

Please respond as soon as possible.

Best regards,
Denes Jorge

After doing with web chat with several agents and not resolving our problem .We finally got to chat with Agent Rebecca who was so helpful and polite and quickly solved the problem.

My problem was solved very fast thanks to gomo agent.

I’ve been a customer of Gomo since they first introduced the unlimited SIM cards for €9.99. Always found the service excellent when I chatted to agents on line as I did today. Very helpful and polite to deal with.

False advertising of services, terrible website, promises the sun moon and stars but hasn't delivered. Currently I am unable to pay my bill online and as such cannot make a phone call or use internet outside of home WIFI. No alternative ways given on the website such as a BIC or IBAN to pay my bill.
I wouldnt even give it one star, abismal service.

Spoke to Rebecca. Issue resolved straight away!

Sim arrived quickly but I wasn't due to move until my current contract was up. Got billed for it anyway. When I contacted Customer Care, Andrew made me feel like I was the biggest idiot in the world because I didn't go through the Ts & Cs with a fine tooth comb to see that the date I want my number to move isn't the same date I start with GoMo.

Cancelled then within the 14 days only to be issued with more Ts&Cs that say they're keeping my money anyway.

None of their email correspondence has a name attached which just makes it all feel worse. It harks back to the old Eir/Meteor days unfortunately.

I'd contact ComReg but they're site keeps crashing which would indicate just how much use they are too.

Rebecca help me while im in eu countries it doesnt eork the roaming but she fix for me thank rebecca

Spoke to Rebecca via webchat as my simcard stopped working internationally. Thought it was the phone but she sorted my problem out timely as the error was on my side. Should be up and running shortly.
Good for GoMo having the webchat because without a functioning simcard, you can't call anybody or receive one-time pins.

Good work

Great service ! Problem solved with a quick chat

I have been with GoMo from the beginning, The website is a little difficult for an older person to navigate, but I find them very good and inexpensive, also great coverage, data allowence is generous too

Terrible service. Recieved 2 sims and paying for both. No help on webchat and no number to call for assistance.

What a disaster ordered SIM, received 2 , paying for both 2nd month and I still can't get connected,
No human contact to sort the mess out

Amanda McCarthy

How do I get GoMo to change the assigned number to my existing number? Their instructions are difficult to follow.

Terrible range, Galway city centre and there are 2 bars at most, constantly losing signal

They charged me for calls that weren’t made and I sent them photos as proof but still stole my money!
Their customer service is a joke….