While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Keep in mind, this site is reviewing a Go Mobile communications company. This is not Go-Mobile Tires the franchise. Certainly not Go-Mobile North Delaware Valley Tires.

Rated 5 out of 5 stars

James the manager of Go Mobile Keynsham, does not merely sell mobile phones, he helps the customer chose the right phone and then takes time to configure the phone if the customer is struggling. He t... See more

Rated 1 out of 5 stars

Utterly appalling, mis sold contract, completely ripped off, cancelled within 14 days but 8 weeks later still hadn't resolved issue. Without the help of Ee would still be stuck. Customer service total... See more

Company replied

Rated 1 out of 5 stars

Terrible company, terrible service. They charge €14.99 to activate the service, and after 3 days I had to switch companies because they say unlimited 5G, but it's actually garbage. Poor coverage, slow... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

With over 40 high street stores, we stock the latest mobile handsets and devices, and offer a wide range of diverse and competitive talk plans along with home and broadband deals. We’re partnered with some of the biggest brands in the mobile phone industry, such as O2, EE, Three and Vodafone! We’re able to offer our customers – business or consumer – a wide range of products and services at fantastic prices. On top of all of that, we also provide great prices on Sky TV and Broadband, as well as EE Broadband. We're also EE's Best Retailer for the third year in a row!


Contact info

3.1

Average

TrustScore 3 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking to upgrade my very old mobile phone.

I was looking to upgrade my very old (6 years) mobile and was fairly clueless about what to do beyond wanting to spend less per month and get unlimited texts and messages. Whilst a very infrequent customer of GoMobile in Totnes, I was blown away by the level of service from Peter Brown in particular who even remembered me from a home visit he made at least six years ago, enough too get the ball rolling on a deal which allowed me to leave with exactly the right kit and at the right price as well. Many congratulations!!

February 24, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

I think the member of staff on duty at Go Mobile in Alfreton was called Cameron. He was invariably polite and helpful. He explained exactly what my options to replace my phone were, what it would cost and how it would be arranged. He completed the paperwork accurately and asked me to check it. When he came to transferring my data from my old phone to my new one he had to try several methods because too much data was stored on my old phone. He handled it patiently and carefully and nothing was lost in the process.
I can highly commend him.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Because of circumstances

Because of circumstances, I had at the age of 73 to purchase a Mobile Phone,I went to Go Mobile in Bude Cornwall, where they went out of their way to set me up with a mobile that would suit my needs, and after a month got me back to sort out a contract, and Showed me how to understand the facilities of the phone, At all times they showed Patience and consideration for me, and I will certainly recommend them to all my friends and family,

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was really pleased with the service and attention I received in the Brixham shop and was most impressed that the assistant remembered me from my previous visit two years earlier. He understood my slightly out of the ordinary circumstances and found me a very good deal which suited my needs perfectly. He explained everything very well and was able to answer all my questions with a polite, friendly and very professional manner.

February 22, 2020
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

100% committed, honest staff

The staff are so welcoming, efficient and caring and make sure customers fully understand and are happy with everything, also offering an excellent after sales service. It is a pleasure to be a customer.

January 28, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

I updated my phone this week at Frome…

I updated my phone this week at Frome Gomobile.I was impressed by the helpfulness of all the staff.They went out of their way to explain things to me and downloaded software to work with my fitbit.Something I would have had no idea how to do.I am pleased with my new phone.

January 21, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Helpful and informative staff

I get my phone's from Go Mobile because the staff are friendly and helpful to the older less tech-savvy user and I know I will get an honest recommendation for the phone that is right for me and not be persuaded to spend unnecessary money. They are also helpful with advising on any problems after you have bought the phone. I wouldn't go anywhere else

January 12, 2020
Unprompted review
Rated 5 out of 5 stars

Mobile Phone Stress

I was having a stressful time with my phone and Grant from Go Mobile in Dawlish sorted me out. He was calm and knowledgeable and very polite to this pensioner.
I would recommend anyone in the area who has a problem with their mobile phone to go and see Grant.

January 11, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look