This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
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Review summary
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I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
Kristen was amazing in helping me with an issue! I bought an item months ago for my daughter and she just opened it recently and it was damaged. GoodBuy Gear has a 14 day policy so I would highly reco... See more
Victoria helped me with resolving an issue with an item that arrived damaged. While getting through to chat took a day, everything after that was straightforward and most importantly empathetic. I... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received Wrong Item Three Times and Then No Refund
Goodbuy Gear sent me the wrong bag three (3) times for one order that I placed. After the second wrong bag arrived, Goodbuy Gear said they had addressed the problem and would issue a refund. Instead, they sent a third incorrect bag. Despite returning all of the wrong ones sent to me, I had to dispute the charge on my credit card to get the refund. I spent hours returning these and reaching out to customer service. They finally issued a refund after I told them I would dispute the charge. Never again.
December 8, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for sharing your experience. We’re truly sorry for the frustration and time this caused, being sent the incorrect item twice is not acceptable.
After your initial return request, we sent a replacement in an attempt to resolve the issue, but unfortunately that item was also the incorrect size. Once identified, we flagged this internally so the listing and all related inventory could be corrected. No further replacements were sent, and a full refund was issued.
While we’re very sorry for the inconvenience you experienced, we appreciate you bringing this to our attention, as it helped us fix the listing and prevent this from happening again.
The GoodBuy Gear Team
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Reply from GoodBuy Gear
Hey Eitan! Please reach out to our team at connect@goodbuygear.com, we’d be happy to take a look at your order and help however we can.
Communication
Good Buy Gear was great in helping me with a shipping issue. So easy to communicate with them and they are so responsive. My issue was resolved above my expectations! Great products, great prices and great customer service!
December 17, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for the kind review! We’re so glad we could help resolve the shipping issue and that everything exceeded your expectations. Our team works hard to be responsive and make things right, so it truly means a lot to hear this. Thanks for trusting us, we’re so happy to have you as part of the GoodBuy Gear community!
Truly so happy with our purchase
Truly so happy with our purchase! It felt looked and it was packaged as if it was never even open.
December 5, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share this! We’re thrilled to hear you were so happy with your purchase and that everything arrived looking and feeling brand new. Your kind words truly mean a lot to our team. We appreciate you shopping with us!
Disappointing customer service
Disappointing customer service. I recently bought a Stokke Tripp Trapp and while it did note that there were screws and washers included there were only 8 set and it clearly showed on the listing photos. But in the same photo there was 10 holes in total where the screws are supposed to go in. They refused over and over again about giving a partial refund and advised me to purchase the extra screws from Stokke. Mind you, the condition of whag I purchased was “open box and excellent condition” so you’d expect the set of screws are complete. As a new parent this is so disappointing for this company to overlook the safety of the babies that’s going to use the product. Avoid this company!
December 10, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this felt, especially as a new parent, your child’s safety is incredibly important to us.
To clarify, your order was for a gently used Stokke Tripp Trapp, and the listing details specified that it would include screws/bolts and rectangle washers (2 of each) along with the wrench, which is exactly what was received.
Per our return policy, if an item does not match its description, we ask that customers notify us within 14 days of delivery so we can verify and assist accordingly. In this case, our Care Team reviewed the listing and confirmed the item matched the stated contents, which is why a partial refund was not issued initially. They also shared that any additional hardware needed can be purchased directly from the manufacturer. Please note that our team has made an exception and issued a partial refund for the missing hardware.
We understand this wasn’t the outcome you were hoping for and appreciate you sharing your feedback. It helps us continue improving clarity and communication for future customers.
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10/10 would recommend
I purchased several items from GoodBuy Gear and was extremely pleased with the quality of the baby gear. When I encountered an issue with one item, Victoria was incredibly patient, kind, and helpful in resolving it. The customer service was truly outstanding. I would definitely recommend GoodBuy Gear for their excellent support and their wide selection of baby products.
December 8, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share this thoughtful review! We’re thrilled to hear you were happy with the quality of your items and that Victoria was able to support you when an issue came up. Providing kind, patient, and helpful care is something our team truly loves, so this means a lot to us. We appreciate your recommendation and are so glad to be part of your family’s journey. Thanks for choosing GoodBuy Gear!
Great experience
Great experience! The item was brand new and in great condition. Arrived when expected. I was just a tad skeptical because I had never heard of this company before but trusted the good reviews and it did not disappoint. I would absolutely purchase again from GoodBuy Gear!
December 6, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re so glad we were able to exceed your expectations. Hearing that your item arrived on time and in great condition means a lot to our team. We truly appreciate your trust and would love to have you shop with us again. Thanks for choosing GoodBuy Gear!
WOOM 3 Bike
WOOM 3 Bike
We got a gently used Woom 3 bike from GoodBuy Gear. Perfect description on their website and it was certainly priced right. Arrived in excellent condition and no delays in shipping. Great service!
December 3, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear that your gently used Woom 3 bike arrived exactly as expected and in excellent condition. Knowing you had a smooth experience with pricing, shipping, and service truly means the world to our team. We hope your little rider loves every adventure on their new bike, thank you for choosing GoodBuy Gear! 💛🚲
Honorable company
Honorable company. I'm on track to buy nearly all my new baby kit with GBG (~$2-3k in total). Gear has been as described or better than described 85% of the time. A few things showed up with shipping damage or missing pieces and were immediately refunded or replaced by GBG. Quick and helpful customer service. Will continue to recommend and do my shopping with GoodBuy Gear.
December 1, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this incredibly thoughtful and detailed review! We’re truly honored to be a part of such a big milestone as preparing for your new baby. While we always strive for perfection, we genuinely appreciate your understanding on the rare occasions when shipping issues or missing pieces occur, and we’re especially glad our team at GoodBuy Gear was able to make things right quickly for you. Your continued trust, support, and recommendations mean more than you know. We’re so grateful to have you in our community and can’t wait to support you through every stage ahead!
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GoodBuy Gear customer service is great
GoodBuy Gear customer service is great! One of the things I ordered was defective and they sent out a new one and allowed me to donate the defective one.
The other pieces I ordered were in great condition and what I was looking for.
November 22, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for your wonderful feedback! We’re glad we could quickly help with the defective item and that your other gear arrived just as expected. We appreciate you shopping with us!
A scam for sellers
I gave them two PERFECT Lovevery set, origially bought for over $200. Lightly used, in perfect condition. They were sold for some joke price and my payout for BOTH is $7!!!!! This is insane. Hold on to your lightly used baby products and take the hassle to sell them yourself. I paid more for shipping over the products!!!! A scam for sellers.
November 25, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for sharing your feedback with us, We are truly sorry to hear you were disappointed with your recent selling experience. We never want our sellers to feel surprised or confused about their payout, and we are sorry if there was any confusion during sign-up regarding our payout scale or Seller Terms. Our pricing and payout structure is based on several factors, including current market demand, condition, and the seller’s selected payout tier. That said, we completely understand how frustrating it can feel when an item you valued sells for less than expected. Your experience matters, and we appreciate you taking the time to let us know. Thank you again for your feedback, it truly helps us improve.
Great Online Discount Store
I was a first time shopper. I got everything I needed, I had a slight issue, but got a quick response and experienced excellent customer service. I will definitely let my mom friends know about GoodBuy Gear. I will be back to shop more.
November 24, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share your experience with us, it truly means a lot. We are so glad we were able to help get that little issue sorted quickly and that you found everything you needed on your first shop with us!
We really appreciate you spreading the word to your mom friends, that kind of support helps our small team more than you know. We can’t wait to help you find even more great gear next time you're shopping with us!
Great customer service
Great customer service. I had to return and item and they fully refunded me and asked me to donate the item, I didn’t need to ship it back.
November 20, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to leave this review! We're really glad we could make your return experience quick and easy. We appreciate you choosing GoodBuy Gear!
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10/10 service
Victoria was so quick to help resolve my order issue, was kind and courteous and I’m just thoroughly impressed with my experience with this company. Highly recommend!
November 18, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this! We’re thrilled to hear that Victoria was able to jump in quickly and provide the kind, helpful support to you. Our team works hard to make every experience smooth and stress-free, and it means a lot to know we delivered for you. We truly appreciate the recommendation and are so glad you had such a positive experience with us!
Love GoodBuy Gear!
Love GoodBuy Gear!! I got an open box stroller from them and it was in perfect condition, all tags still attached. What a great way to save money.
November 7, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this wonderful feedback! 🌟 We're thrilled to hear your stroller arrived in perfect condition and that you were able to save while shopping sustainably. Enjoy your new gear, and thank you for helping us keep great baby items in circulation! 💚
Very Happy with Purchases!
Everything I purchased was in new condition and exactly what I wanted. I am very happy with my purchases. The swaddles were brand new. The Postpartum kit was a little scuffed up but everything was there. I would definitely and will buy from GoodBuy gear again!!
October 31, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience, we’re so happy to hear everything arrived just as expected and that you’re loving your purchases! We truly appreciate your support and can’t wait to have you shop with us again soon!
Safe & Speedy
Quick. Certified safety inspection is a must. Much smarter to buy an open box of the previous year model over a brand new when the safety is certified.
October 1, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re so glad you appreciate our certified safety inspection process, it’s one of the best parts of shopping open box with us. Getting high-quality gear that’s been thoroughly inspected (and at a great value!) is a smart choice. We appreciate your support in keeping great gear in use and out of landfills. 💚
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Thank you to GoodBuy Gear company for…
Thank you to GoodBuy Gear company for the products they have and a big thanks to Victoria who helped me a lot with my orders she is great . Highly recommended to all partners
October 20, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words and for recommending us! 💚 We’re thrilled to hear you had a great experience and that Victoria was able to help with your orders, we’ll be sure to share your feedback with her. We truly appreciate your support!
Unreliable, 2 failed orders …
Placed my first order for a bugaboo donkey stroller- great price, said the shipping label was created, was never shipped and was considered “lost”. Bummer but it happens. Customer service offered $15 off my next purchase which doesn’t put a dent in how much more expensive the other strollers were compared to the one I ordered.
Second order- same stroller, more expensive but still a good price. Shortly after placing an order they sent me an automated message that they didn’t actually have that stroller and will not be shipping it out. Customer service individuals were kind but offered no real solutions that would help me get the item I had purchased now twice.
Will not be ordering from them again it has not been a reliable site for me.
September 22, 2025
Unprompted review
Reply from GoodBuy Gear
Hi Sarah, we’re so sorry for the trouble with your orders, we understand how frustrating that must have been, especially after trying twice for the same stroller. While rare, inventory and carrier issues can happen, but that doesn’t make it right. Our team processed refunds quickly and offered a discount for the inconvenience, though we know that didn’t fully make up for the experience. We truly appreciate your feedback!
Buy with confidence!!!
We love buying from resale businesses, especially when we feel confident in the product - which is exactly the experience we had with GoodBuy Gear. We bought a lightly used stroller that arrived without the sunshade. It was very easy to contact them and upload the photos to show what was missing. They immediately contacted the manufacturer and shipped us the missing parts. Then - we realized that there was ONE MISSING part that was unavailable from the manufacturer that would prevent us from attaching the sunshade - so GoodBuy Gear sent us a full replacement of the same stroller model we had purchased and asked us to donate the other. INCREDIBLE customer service :) We love buying from this company! Shoutout to Kirstein for a 15 message, two week ongoing email thread to get everything sorted out! :)
October 17, 2025
Unprompted review
Reply from GoodBuy Gear
Wow, thank you so much for sharing this incredible review! 💛 We’re thrilled to hear you had such a positive experience and that our team could make everything right for you. We know how important it is to feel confident when shopping secondhand, and stories like yours remind us why we do what we do every day.
We’ll be sure to share your kind words with Kirstein and the rest of our Care Team, they’ll be so happy to hear it! Thanks for choosing to shop sustainably with GoodBuy Gear.
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