I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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Reviews shaping this summary
This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
Company replied
I ordered an UPPAbaby Vista stroller and saved a ton with this site. It was open box as described, all parts were included and still had factory packaging. The stroller was flawless, I'm very satisfie... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Items came as promised
Items came as promised! In original box and all.
February 6, 2026
Unprompted review
Reply from GoodBuy Gear
We love to hear this, thank you so much! 💛
We’re so glad your item arrived just as promised and in the original box. Our team works hard to ensure every order is accurately listed and carefully prepared so there are no surprises.
We truly appreciate you shopping with us and supporting sustainable secondhand!
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Under promise and overdeliver
Fast delivery, item complete and as described! Will definitely be using good buy gear again!
February 7, 2026
Unprompted review
Reply from GoodBuy Gear
This makes our day, thank you so much! 💛
We’re so glad your order arrived quickly and exactly as described. Our team works hard to ensure every item is carefully inspected, cleaned, and accurately listed so you can shop with confidence.
We truly appreciate you choosing secondhand and can’t wait to help you find your next great gear deal!
I will be back!
I am a first time shopper on goodbuy gear.com and I have to say I will be back!!! Their prices are just unbeatable and the product I received was amazing 🤩🤩. I did have a slight issue with my product but the customer service team was very helpful and quick to respond!!! Overall I’m an extremely satisfied customer!!!
February 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for giving GoodBuy Gear a try and for taking the time to leave such a kind review! We’re thrilled to hear your first shopping experience was a great one and that you found amazing gear at unbeatable prices (that’s exactly what we love to hear!). We are also glad our Customer Care team was able to jump in quickly and help resolve the issue you ran into, we know how important it is to feel supported every step of the way. We truly appreciate you being here and can’t wait to have you shop with us again soon!
Order was easily made
Order was easily made - I liked the verification of open box or other stays. Shipped and was delivered quickly.
January 26, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your review! We’re glad your order process was easy and that the condition verification was helpful, transparency is really important to us. Happy to hear shipping and delivery were quick, too! We appreciate you shopping with us and hope to see you back again soon.
Poor service and shipping experience
I ordered two items from GoodBuy Gear one over a week ago and one four days ago. This first item, a bassinet, I have not received any communication on shipping other than a confirmation the day I placed the order. Customer service via their website is non-existent but for a chatbot that was unable to help. The bot then referred my concern to customer service, but I was told I'd need to wait up to 48 hours for a response. The other item, has a label created by UPS, but that's it -- the item has not been received by UPS.
February 1, 2026
Unprompted review
Reply from GoodBuy Gear
Our Customer Care team would be more than happy to take a closer look and help with both shipments. You can reach us anytime at connect@goodbuygear.com. Our Care team is available Monday–Friday, 9–5 PM EST, and we do ask for 24–48 hours for a reply so we can respond to every email in the order received.
For shipping, we do note on each product listing that we typically ship within 3 business days, and orders usually arrive within 1–5 business days after shipment. If you haven’t seen tracking updates within that timeframe, our team is always happy to check in with the warehouse or carrier for you.
We truly appreciate you giving us a try and would love the opportunity to make this right.
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Replaced missing part
I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked before sending out, Kirstein responded promptly. She found the part on Radio Flyers website and ordered it promptly on my behalf with my permission. Product arrived quickly and I am one happy customer!
January 25, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share your experience. I’m really glad we were able to track down the missing part and get everything sorted quickly for you. Even with items that are new in box, things can occasionally slip through, and we truly appreciate your patience while we made it right. So happy to hear your wagon is now complete and ready to use, that’s always our goal. Thanks again for shopping with us and for your kind words!
Highly recommend
Recently purchased a stroller and overall very happy with the product and the service. The customer service line was responsive, proactive, and very helpful. Would purchase items again in the future.
January 26, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to leave such a kind review! We’re so happy to hear you’re loving your stroller and had a great experience with our Customer Care team. Supporting families every step of the way is what we’re all about, and it truly means a lot to hear this. We’d be thrilled to help you again anytime you’re shopping for baby or kid gear!
5 star experience
I wish I knew about good buy gear my first pregnancy. Ive never had an issue with an order. I love that they give real pictures of the products. So you can choose if the wear and tear is exceptable. Ive always paid for the no hassle returns. However, I've never we had to use it.
January 27, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this, what an incredibly kind review 💛 We love hearing that you’ve consistently had great experiences with your orders and that our real product photos help you shop with confidence. Transparency is so important to us, and it means a lot that it’s made a difference for you. We’re also glad you’ve had peace of mind with No-Hassle Returns (even if you haven’t needed it!). We’re so grateful to be part of your parenting journey and hope to be here for many more seasons to come.
I love shopping in this app for couple…
I love shopping in this app for couple of years already . I’m a very happy customer . I purchased last week and my order arrive 2 days ago. Fast shipping too But I had a small problem with my purchase and customer service was so kind and gave me fast service.and fix the problem right away. Wow I’m so impressed. Fast service, great resolve . And im still a happy customers. Will continue shopping. Thank you ! For your service!!
January 26, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this amazing review! We’re truly grateful you’ve been shopping with us for the past few years and are so happy to hear you continue to have great experiences. Fast shipping and quick, kind support are exactly what we aim for, so it means a lot to hear our team was able to resolve everything right away. Thank you for your trust and loyalty, we’re so glad to have you as part of the GoodBuy Gear community 💛
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The wrong color product was sent.
The wrong color product was sent.
November 1, 2025
Unprompted review
Reply from GoodBuy Gear
Hey Kaiti! We are so sorry to hear this and our team would be more than happy to make this right for you! Please reach out at connect@goodbuygear.com.
Gratitude
I appreciate GoodBuy Gear immensely. Love to have these finds all in one place. Sending the whole GBG family so much love. Give thanks
January 12, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this, it truly means the world to us. We’re so glad you love having all these special finds in one place and that GoodBuy Gear has been helpful for your family. Sending all that love right back to you, and thank you for being part of the GBG family. We’re so grateful for you!
Fantastic Customer Service
I ordered a High Chair for my son on this site. It was recommended to me by a friend. We got the high chair quickly and it was in perfect condition. The only issue was, the chair was missing a part we needed. I contacted the customer support immediately and it was very easy to submit a claim. I was contacted in less than 24 hours and their staff corrected the situation for me immediately. They ordered and sent the missing part to my home. I got it in less than a week! Their email responses are so quick and I was really blown away by their customer service. Because of this, I will be ordering so much more from this company!
January 22, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re so glad the high chair arrived quickly and in great condition, and we truly appreciate you giving us the chance to make things right when a part was missing. Our team works hard to resolve issues quickly and with care, so hearing this really means a lot. Thank you for trusting us and for the recommendation, we can’t wait to help you with many more finds in the future.
Exceptional Service and a Great Product…
Exceptional Service and a Great Product
I recently bought a WAYB Pico 2024 from GoodBuyGears, and the entire experience was outstanding. The product arrived in excellent condition, exactly as described, and the price was great.
What really stood out was the care team. They answered all my questions, guided me through the process, and went above and beyond to make sure my order arrived before my flight. Their communication and support made the whole experience stress‑free.
I’m extremely happy with both the WAYB Pico and the service from GoodBuyGears. Highly recommended for anyone looking for quality gear and reliable customer support.
January 16, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this kind review! We’re thrilled to hear your WAYB Pico arrived just as expected and that it made your upcoming travel a little easier. Our team strives to make every step stress-free, so it means a lot to know the communication and support made a difference for you. We were happy to help get everything to you in time for your flight! We truly appreciate you choosing GoodBuy Gear and recommending us, we hope to help you find more great gear whenever you need it.
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Great deals and service.
After a recommendation from another soon-to-be mom, I purchased some baby items from GoodBuy Gear. While the original packaging may be a bit of a mess (which doesn't matter anyway, since it will be recycled), the items themselves arrived in great condition. One item was missing an important piece. The GBG Customer Care made it right and sent me a replacement at no charge. While I did need to spend time correcting the issue, this is the chance you take when purchasing overstock items. I look forward to buying from them again.
January 8, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share your experience! We’re really glad to hear your items arrived in great condition. We’re also happy we could help get that missing piece resolved quickly for you. While we always aim for every order to arrive complete, we’re grateful for your patience and flexibility when things need a little extra attention. We truly appreciate you giving us a chance and look forward to helping you find more great gear as you get ready for your little one!
They sent the wrong item
They sent the wrong item. I notified them as soon as I realized the mistake and explained that the item is heavy and had already been removed from the box before we noticed it was the wrong model. I asked for the correct item to be sent as soon as possible, but was told it was no longer available. Instead, they asked me to handle the return myself by purchasing a box and printing a return label, which was very inconvenient given that this was their error.
Overall, the experience was not customer-centered. After a lengthy back-and-forth, the only accommodation they offered was a QR code so I wouldn’t have to print the label. This was my first time ordering from them, and the process took far too long and was handled inefficiently.
January 10, 2026
Unprompted review
Reply from GoodBuy Gear
Hi Sarah,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused, especially as this was your first order with us.
To provide clarity, once we were notified that the incorrect model was received, we confirmed that the originally ordered item was unfortunately no longer available. At that point, we worked with you to outline the standard return options available through our online marketplace. Like most online retailers, a return of the item is required in order to issue a full refund, and returns do require a carrier drop-off.
To help minimize the inconvenience, we provided a prepaid return label per pur standard policy and later adjusted it to a QR code so a printer would not be required. We also offered an alternative option of a partial refund should returning the item not be feasible.
We understand that returning a large item can be inconvenient, and while we’re unable to arrange carrier pickups, we did our best to support you within our policies and provide clear next steps toward resolution.
We appreciate your feedback and will continue using it to improve our processes and communication moving forward.
GoodBuy Gear Team
Received Wrong Item Three Times and Then No Refund
Goodbuy Gear sent me the wrong bag three (3) times for one order that I placed. After the second wrong bag arrived, Goodbuy Gear said they had addressed the problem and would issue a refund. Instead, they sent a third incorrect bag. Despite returning all of the wrong ones sent to me, I had to dispute the charge on my credit card to get the refund. I spent hours returning these and reaching out to customer service. They finally issued a refund after I told them I would dispute the charge. Never again.
December 8, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for sharing your experience. We’re truly sorry for the frustration and time this caused, being sent the incorrect item twice is not acceptable.
After your initial return request, we sent a replacement in an attempt to resolve the issue, but unfortunately that item was also the incorrect size. Once identified, we flagged this internally so the listing and all related inventory could be corrected. No further replacements were sent, and a full refund was issued.
While we’re very sorry for the inconvenience you experienced, we appreciate you bringing this to our attention, as it helped us fix the listing and prevent this from happening again.
The GoodBuy Gear Team
Reply from GoodBuy Gear
Hey Eitan! Please reach out to our team at connect@goodbuygear.com, we’d be happy to take a look at your order and help however we can.
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Communication
Good Buy Gear was great in helping me with a shipping issue. So easy to communicate with them and they are so responsive. My issue was resolved above my expectations! Great products, great prices and great customer service!
December 17, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for the kind review! We’re so glad we could help resolve the shipping issue and that everything exceeded your expectations. Our team works hard to be responsive and make things right, so it truly means a lot to hear this. Thanks for trusting us, we’re so happy to have you as part of the GoodBuy Gear community!
Truly so happy with our purchase
Truly so happy with our purchase! It felt looked and it was packaged as if it was never even open.
December 5, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share this! We’re thrilled to hear you were so happy with your purchase and that everything arrived looking and feeling brand new. Your kind words truly mean a lot to our team. We appreciate you shopping with us!
Disappointing customer service
Disappointing customer service. I recently bought a Stokke Tripp Trapp and while it did note that there were screws and washers included there were only 8 set and it clearly showed on the listing photos. But in the same photo there was 10 holes in total where the screws are supposed to go in. They refused over and over again about giving a partial refund and advised me to purchase the extra screws from Stokke. Mind you, the condition of whag I purchased was “open box and excellent condition” so you’d expect the set of screws are complete. As a new parent this is so disappointing for this company to overlook the safety of the babies that’s going to use the product. Avoid this company!
December 10, 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this felt, especially as a new parent, your child’s safety is incredibly important to us.
To clarify, your order was for a gently used Stokke Tripp Trapp, and the listing details specified that it would include screws/bolts and rectangle washers (2 of each) along with the wrench, which is exactly what was received.
Per our return policy, if an item does not match its description, we ask that customers notify us within 14 days of delivery so we can verify and assist accordingly. In this case, our Care Team reviewed the listing and confirmed the item matched the stated contents, which is why a partial refund was not issued initially. They also shared that any additional hardware needed can be purchased directly from the manufacturer. Please note that our team has made an exception and issued a partial refund for the missing hardware.
We understand this wasn’t the outcome you were hoping for and appreciate you sharing your feedback. It helps us continue improving clarity and communication for future customers.
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