GoodBuy Gear Reviews 

304
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers had a great experience with this company. Customers frequently commend the products, often finding them in excellent, like-new condition, even when described as "open box" or "gently used." Many people also highlight the exceptional customer service, noting its helpfulness, responsiveness, and efficiency in resolving issues. Reviewers appreciate the great prices and significant savings, often securing items at a fraction of their original retail cost. However, some customers also noted that products occasionally arrived damaged, with missing parts, or were not accurately described, particularly for open-box items. Additionally, a few people mentioned experiencing delays in customer service response times or difficulty reaching a human representative.

What people talk about most

Product

Clients share positive opinions on product, often praising the quality and condition of items received, with... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing delight and satisfaction... See more

Price

Consumers find price to be positive, with many reviewers praising the discounted prices and the ability to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more

Company replied

Rated 5 out of 5 stars

I ordered the Baby Trend snap and go stroller for my newborn son from GoodBuy Gear online. The price was discounted and the stroller came new without any damages, works great with his Baby Trend Caraw... See more

Company replied

Rated 5 out of 5 stars

I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more

Company replied

Rated 5 out of 5 stars

This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.


Contact info

4.1

Great

TrustScore 4 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(304)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a stroller

I ordered a stroller, gently used from the site. The stroller came in the time frame expected, packaged well and in great usable condition. You can’t beat that for the price of such a nice stroller! Would def use the site again!

June 22, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Thank you so much! We're so glad the stroller arrived quickly and in great shape, that's exactly the experience we aim for. Thanks for shopping secondhand with us, and we'd love to have you back!

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Rated 5 out of 5 stars

Great experience and great business

Great experience and great business. Would definitely recommend! Baby gear is so expensive and this is a great way to make expensive items more accessible!

June 12, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Thank you! This means so much to us. Making baby & kid gear more accessible for families is exactly what we're all about, so hearing this really makes our day. Thanks for trusting us and for the recommendation!

Rated 5 out of 5 stars

Great Stroller

Great Stroller! I always find the best deals at GoodBuy Gear!

June 26, 2026
Unprompted review
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Reply from GoodBuy Gear

So glad to hear it! Finding great deals on gear you'll actually love is exactly what we're here for. Thanks for shopping with us!

Rated 5 out of 5 stars

Great customer service

I have purchased several items from GoodBuy Gear without issue. Items always arrived quickly and exactly as described. This time around I was sent a similar but still incorrect item. When I brought this to the attention of customer service, they immediately made every effort to resolve the mix-up quickly. Kudos to Victoria who handled my claim. She was fantastic, attentive and quick to make things right. Thank you.

June 24, 2026
Unprompted review
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Reply from GoodBuy Gear

Thank you so much for taking the time to share this, and for your patience while we sorted out the mix-up! We're so glad Victoria was able to jump in and make it right quickly, she's a rockstar on our team and we'll be sure to pass along your kind words. Thanks for continuing to shop with us, we're always here if you need anything!

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Rated 1 out of 5 stars

Recieved item Box and product different.

I ordered a open Box V3 baby car seat but the box came as a V3 but the car seat itself was a V2 older model.

I then tried to return it to get a new product but they do not ship until they check the product and don't reply to mails during the weekend.

The whole process took very long and it was stressful.

June 17, 2026
Unprompted review
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Reply from GoodBuy Gear

We're sorry the return process felt long and stressful, we know waiting is never fun. We do have to confirm returned items before issuing a refund, and our team is offline on weekends, which can add to the wait. We appreciate your patience and hope we can make your next experience a smoother one.

Rated 5 out of 5 stars

We have purchased like three or four…

We have purchased like three or four major baby gear items from GoodBuy Gear and I recommend it to any mom (new or veteran) or someone looking for kitchen gadgets. It’s one of my favorite “hacks” for purchasing big ticket items.

We’ve bought a car seat, crib, bouncer, swing, hatch…every time the stuff comes in great condition and basically brand new.

June 18, 2026
Unprompted review
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Reply from GoodBuy Gear

A car seat, crib, bouncer, swing, and a Hatch? You're basically a GoodBuy Gear power shopper at this point. So glad every piece has lived up to expectations, and thank you for telling other moms about us. That's the best compliment we can get.

Rated 5 out of 5 stars

Great product

Great product! Came clean and exactly as pictured. We love how small it folds up and is still pretty sturdy with under storage too!

June 21, 2026
Unprompted review
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Reply from GoodBuy Gear

Small fold, big win. So glad it lived up to expectations and arrived just as described. That under storage is a little bonus we love too. Thanks for sharing!

Rated 5 out of 5 stars

The gear arrived as described (open…

The gear arrived as described (open box) and at a great discount. Shipping was relatively quick as well.

June 14, 2026
Unprompted review
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Reply from GoodBuy Gear

Open box, great price, quick shipping, that's the GoodBuy Gear experience we always aim for! So glad everything arrived as described. Thanks for shopping with us!

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Rated 1 out of 5 stars

Mockingbird stroller

We ordered a stroller and received a wagon. The return is a big hassle and after two weeks still no refund.

June 6, 2026
Unprompted review
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Reply from GoodBuy Gear

Hey there, thank you for bringing this to our attention. Please reach out to connect@goodbuygear.com so we can look into that refund for you! We do want to make sure that has been taken care of!

Rated 5 out of 5 stars

I am delighted with my order

I am delighted with my order. I was worried it wouldn't be great because I got such a good deal. I was expecting it to be flimsier, or broken, or missing a part of it. Everything is here and in perfect condition and it's great quality. I ordered a wagon style stroller. It arrived quickly. It was easy to do the little bit of assembling required and we took it out for it's first walk right away. The kids loved it!

June 11, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

This is exactly what we love to hear! Finding quality gear at a price that feels too good to be true is kind of our whole thing, so we're so glad it delivered. Enjoy every wagon adventure with your little ones!

Rated 5 out of 5 stars

Love ordering from here

Love ordering from here - we have ordered probably 5+ times and everything has been exceptional each time. Highly recommend!

June 16, 2026
Unprompted review
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Reply from GoodBuy Gear

Five orders and counting, you are the best kind of repeat customer! Thank you for trusting us again and again, and for taking the time to share this. It means the world to us.

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Rated 5 out of 5 stars

Rocker bassinet/play yard

Customer service was good, shipping time went exactly as expected and so far, product is performing as expected. The Monbebe bassinet rocker(blue with Astros sign) is perfect for our little one and the convertible play yard feature is especially nice for when baby becomes a toddler!

June 11, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Thank you for sharing this! There is something so special about finding the perfect piece of gear for your little one, and we are so glad the Monbebe delivered. That convertible play yard feature is such a bonus, gear that grows with your baby is always a win. Enjoy every moment!

Rated 5 out of 5 stars

Shipping was quick and products were as…

Shipping was quick and products were as described!

June 6, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Quick shipping and exactly what you expected, that is exactly what we aim for every time. Thank you for taking the time to share this!

Rated 4 out of 5 stars

All there

The parts were all there. The item was carefully wrapped. Good condition!

June 14, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Fully intact, carefully wrapped, and ready to go, that is the GoodBuy Gear standard! Thank you for the kind words and enjoy your new gear.

Rated 5 out of 5 stars

Great experience

Great experience, item as described in mint condition and it arrived earlier than expected.

May 20, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

Love hearing this! Mint condition and early delivery, that's the dream. Thanks for shopping with us!

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Rated 5 out of 5 stars

Bought the graco modes pramette travel…

Bought the graco modes pramette travel system open box and it came in perfect condition with all accessories.
Shipping was quick, all manuals were included. 10/10

June 11, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

This makes our day! So glad the Graco Modes Pramette arrived in great shape and got to you quickly. Enjoy every ride with your little one, thanks for shopping with us!

Rated 5 out of 5 stars

There was an error with charging me…

There was an error with charging me shipping. I wrote to customer service and they promptly corrected it. I'm very happy with the customer service support.

June 10, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

So glad we could get that sorted out quickly for you! Thanks for giving us the chance to make it right, we appreciate you sharing your experience.

Rated 1 out of 5 stars

Bad experience

Unfortunately, I would not recommend this site or buy from them again based on my experience. I placed an order for two products. One of the products I received was an incorrect item. When I contacted them to resolve this I was told I had to provide photos of the item to prove that it was inaccurate, and they would not ship me the correct item until I returned what they had sent me. They didn’t even have the curtesy to schedule pick up for the item or provide me with a discount code for the inconvenience. All in all I didn’t get my correct item for weeks after the expected delivery since they had to inspect the return before shipping out the correct item. This is not how you do customer service, especially when the fault is on you as the company.

February 10, 2026
Unprompted review
GoodBuy Gear logo

Reply from GoodBuy Gear

We're really sorry about your experience, receiving the wrong item is frustrating, and we understand how disappointing that must have been. Your feedback is genuinely valuable and something we're taking seriously as we continue to improve. You can always reach out to us at connect@goodbuygear.com.

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