I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
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GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
United States
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Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered a stroller, gently used from the site. The stroller came in the time frame expected, packaged well and in great usable condition. You can’t beat that for the price of such a nice stroller! Would def use the site again!

Reply from GoodBuy Gear
Great experience and great business. Would definitely recommend! Baby gear is so expensive and this is a great way to make expensive items more accessible!

Reply from GoodBuy Gear
Great Stroller! I always find the best deals at GoodBuy Gear!

Reply from GoodBuy Gear
I have purchased several items from GoodBuy Gear without issue. Items always arrived quickly and exactly as described. This time around I was sent a similar but still incorrect item. When I brought this to the attention of customer service, they immediately made every effort to resolve the mix-up quickly. Kudos to Victoria who handled my claim. She was fantastic, attentive and quick to make things right. Thank you.

Reply from GoodBuy Gear
I ordered a open Box V3 baby car seat but the box came as a V3 but the car seat itself was a V2 older model.
I then tried to return it to get a new product but they do not ship until they check the product and don't reply to mails during the weekend.
The whole process took very long and it was stressful.

Reply from GoodBuy Gear
We have purchased like three or four major baby gear items from GoodBuy Gear and I recommend it to any mom (new or veteran) or someone looking for kitchen gadgets. It’s one of my favorite “hacks” for purchasing big ticket items.
We’ve bought a car seat, crib, bouncer, swing, hatch…every time the stuff comes in great condition and basically brand new.

Reply from GoodBuy Gear
Great product! Came clean and exactly as pictured. We love how small it folds up and is still pretty sturdy with under storage too!

Reply from GoodBuy Gear
The gear arrived as described (open box) and at a great discount. Shipping was relatively quick as well.

Reply from GoodBuy Gear
We ordered a stroller and received a wagon. The return is a big hassle and after two weeks still no refund.

Reply from GoodBuy Gear
Such an easy site to use and has the best deals

Reply from GoodBuy Gear
I am delighted with my order. I was worried it wouldn't be great because I got such a good deal. I was expecting it to be flimsier, or broken, or missing a part of it. Everything is here and in perfect condition and it's great quality. I ordered a wagon style stroller. It arrived quickly. It was easy to do the little bit of assembling required and we took it out for it's first walk right away. The kids loved it!

Reply from GoodBuy Gear
Love ordering from here - we have ordered probably 5+ times and everything has been exceptional each time. Highly recommend!

Reply from GoodBuy Gear
Customer service was good, shipping time went exactly as expected and so far, product is performing as expected. The Monbebe bassinet rocker(blue with Astros sign) is perfect for our little one and the convertible play yard feature is especially nice for when baby becomes a toddler!

Reply from GoodBuy Gear
Shipping was quick and products were as described!

Reply from GoodBuy Gear
The parts were all there. The item was carefully wrapped. Good condition!

Reply from GoodBuy Gear
Great experience, item as described in mint condition and it arrived earlier than expected.

Reply from GoodBuy Gear
Bought the graco modes pramette travel system open box and it came in perfect condition with all accessories.
Shipping was quick, all manuals were included. 10/10

Reply from GoodBuy Gear
There was an error with charging me shipping. I wrote to customer service and they promptly corrected it. I'm very happy with the customer service support.

Reply from GoodBuy Gear
Unfortunately, I would not recommend this site or buy from them again based on my experience. I placed an order for two products. One of the products I received was an incorrect item. When I contacted them to resolve this I was told I had to provide photos of the item to prove that it was inaccurate, and they would not ship me the correct item until I returned what they had sent me. They didn’t even have the curtesy to schedule pick up for the item or provide me with a discount code for the inconvenience. All in all I didn’t get my correct item for weeks after the expected delivery since they had to inspect the return before shipping out the correct item. This is not how you do customer service, especially when the fault is on you as the company.

Reply from GoodBuy Gear
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