GoodBuy Gear Reviews 

Love the variety, the prices, and customer care service.

I've had a fantastic experience with GoodBuy Gear. I've purchased multiple open-box items from their site, and every one has arrived in great condition, exactly as described. With how expensive baby gear can be, it's such a relief to have a reliable option for finding quality products at a discount.

I also want to give a special shoutout to Kirstein for her exceptional customer service. She was incredibly helpful, responsive, and made the entire experience smooth and stress-free. Great products, great savings, and outstanding customer support. I highly recommend GoodBuy Gear to any parent looking to stretch their budget without sacrificing quality.

I purchased a car seat from GoodBuy Gear for $561 and, within hours, saw the exact same model listed for $499. When I reached out for a price adjustment, I was told they do not honor lower prices after an order is completed—even when the price drop happens the same day.

My biggest issue is that this makes the advertised “Best Price Gear-anger” feel misleading. If a company won’t stand behind one of its most straightforward promises, it naturally makes me question how much weight customers should place on other claims, including the safety inspections and cleanliness standards they promote.

I wanted to love the concept, but this experience left me disappointed and with less trust in the brand than when I started.

Unfortunately the product was damaged (that happens), but the crew was beyond helpful with making it right. Full refund, no hassle.

I’m extremely satisfied with my purchase! The high chair came in the original packaging and nothing was missing. It also came extremely fast which was a nice surprise. Overall a great experience and I will be purchasing from this website again.

I have ordered from this site many times and only once had an issue, which they quickly rectified. I trust this company and appreciate their prompt customer service. Highly recommend!

Product barely seemed like it had been out of the box. Excited to use it.

Great first experience buying from good buy gear. Item came in original packaging and appeared unused. Will definitely shop here again!

I like the item I received, although the way it was shipped and packaged was very unprofessional. It had no packing protection and was completely loose in the box and the box itself was flimsy and half open by the time it arrived. Unacceptable for a stroller that retails for $550.

I am also missing the bumper bar that was pictured in the listing and after two emails and a call, I can only seem to get ahold of an Ai chat bot.

I think it’s a fake number, I’ve called three times on different days and business hours with no luck.

If I could speak to a human that would make this experience a lot better.

What’s the point of purchasing a 1 week return protection warranty if it takes longer than that to speak to customer service??

Overall, I had a very positive experience with GoodBuy Gear.
Unfortunately, my original stroller package was lost by the carrier, which meant I had to wait longer than expected and accept a replacement in a different color. While that was disappointing, GoodBuy Gear’s customer support was excellent throughout the entire process. They were responsive, helpful, and kept me informed while working to resolve the issue. Once the replacement was approved, it arrived in just 3 days. The packaging was perfect, and the stroller exceeded my expectations. It arrived in the original manufacturer’s box with all documentation and packaging intact. The condition was significantly better than I expected based on the website description, honestly, it was completely brand new.
Even though there was a shipping issue outside of their control, the way GoodBuy Gear handled it left me very satisfied. I would definitely consider purchasing from them again.

My wife and I just had our 2nd baby and we thought we were hosed when we realized we received the wrong stroller 3 years ago that couldn't be converted to a double stroller, but nonetheless, our issue was resolved in full and with great care!

The customer service and communication from Trixia was nothing but understanding, continually prompt, detailed and helpful! We are very grateful for her! It was such a relief. I wish more companies had customer service like them. It was a standard!

Great selection and good prices. Had received a like new pump but it was missing the charging case, they are making it right and replied in a decent amount of time.

Amazing company! Got a great deal on a stroller wagon. When it arrived, it seemed to be missing a piece. Contacted the company and they promptly responded and got us the missing piece from the manufacturer. They were super pleasant, communicative, and friendly to deal with.

My orbit baby bassinnett arrived quickly and in excellent condition. The bassinnett matched the pictures and description. The quality is excellent. I will purchase again from Goodbuy Gear and recommend to parents.

I got a great, brand new stroller open box for nearly half the price! We’ve used a few times to go to the pool and zoo. I keep it in my car so it’s folds up well and makes taking 2 toddlers around a breeze!

Item was as described and matched the photos, of good value. Purchase process was straightforward. Shipping was timely. No complaints, really. Happy to be able to buy open-box, gently used, high quality baby items at more reasonable prices!

Good Buy Gear is filling an important niche in the market place. They connected me with a high end product but on my budget. I had a slight issue when receiving my kid’s bicycle. Not only did they make it right but they went above and beyond. Both their AI bot and a real person got me to a solution and I couldn’t be happier with the experience. I will be honest at first I was really frustrated but now I realize I just needed to give them the opportunity to hear me out a they listened and took care of me and now I will bring my business back them enthusiastically! Thank you Good Buy Gear! Trixia was a rockstar. Great customer service.

I've used GoodBuy Gear several times to find high-quality used strollers and other baby items for cheaper. Recently, I was super impressed with the customer service experience - when the stroller I ordered was stolen off my doorstep before I could retrieve the package, the GoodBuy Gear team worked with me to file a claim with UPS and receive a full refund.

Great quality, unbelievable prices, most of the open boxes products come on very damaged boxes that nobody wants when purchasing directly from the store, I personally do not care, I've received products in closed / sealed bags, totally brand new products for shocking prices, honestly you won't find any better out there, at the beginning I was bit reluctant, I tried buying a couple of non expensive items and ended up using it to buy top brands like cybex for a third of the price in the market 😍