Good Chop Reviews 

5,994
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including meat and fish, often noting they are superior to grocery store options. Many people appreciate the convenience of the ordering process and reliable home delivery, with items arriving well-packaged and frozen. Reviewers also find the prices reasonable for the high quality and value, making it a great option for premium meats. However, some customers experienced significant issues with delivery, including orders not arriving or being sent to incorrect addresses.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and taste of the meat... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, often describing them as... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process simple... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing satisfaction with prompt... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers praising the great quality at good prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ease of ordering most products, quality of products, home delivery. The only complaint I have is that I received e-mails for specialty beef products but there was no active link to order them, only a... See more

Company replied

Rated 4 out of 5 stars

My 1st 5 orders, no issues. This last order has ne wondering. My order was delayed then canceled. Was given 20 voucher. Then order arrived, unannounced and missing half my order. 140 added voucher whi... See more

Company replied

Rated 4 out of 5 stars

Completing the initial order was OK. "Managing" the second order (making changes) was not so clear. Showing the customer all the different selections initially and finding and picking out what I h... See more

Company replied

Rated 5 out of 5 stars

Ordering was simple and convenient. Delivery was on time and without issue. The cuts we've had so far were of good quality, still working our way through our box. All cuts have been presented well, w... See more

Company replied


Company details

  1. #4 of 6 best companies in Meat Products Supplier
  2. #6 of 9 best companies in Butcher Shop

Written by the company

American Meat & Seafood — responsibly raised, sustainably sourced. No antibiotics or added hormones, ever.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,994)

1,620 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Butcher

Rated 3 out of 5 stars

I was impressed with the Ribeyes

I was impressed with the Ribeyes, but not on the tenderloins. They were very small for the price As I can buy local from a private butcher for better quality and better price.

April 4, 2025
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Reply from Good Chop

Hi Susan! Thanks so much for your review! We’re happy to learn that you enjoyed the Ribeyes, and we truly appreciate your input regarding the tenderloins. It is feedback like yours that helps us grow and improve! We want you to know our teams receive your feedback and take it into account as they work on developing and enhancing the portion sizes. Thank you for being the best part of Good Chop!

Rated 5 out of 5 stars

Good Bye Butcher Box

After receiving our first order and eating several cuts of beef, I discontinued my subscription with one of your competitors. I ad been with them over 3 years, but your beef was so much tastier!! It wasn't a hard decision, good bye Butcher Box.

March 7, 2025
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Reply from Good Chop

Hi Ken! Many thanks for the 5-star rating. If there’s anything we can do to improve our offerings, please let us know!

Rated 1 out of 5 stars

Their ads are VERY misleading

Their ads are VERY misleading. I ordered an extra large box… paid $360 for it. Their website indicated I would receive 42lbs of meat. I did not. The contents of the box weighed approx 25lbs… portions are ridiculously small… way overpriced, but the real disappointment was being completely mislead, then told I had received what I should have, when asking why. I’d steer clear… check out Butcher Box, or some other meat delivery service.

UPDATE: The company has agreed to refund a portion of what I paid for this shipment. I’m happy that they are finally compensating for it. I don’t think it was worth the hassle, but do appreciate their efforts to make it right.

April 10, 2025
Unprompted review
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Reply from Good Chop

Hi Tammy! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!

Rated 1 out of 5 stars

While the meat is good

While the meat is good. I decided to do a little investment and have it tested for micro plastics, since it us packed in plastic!. Well the final results. All the meat is contaminated with hundreds of thousands of micro plastics.. so Im done. Last order. While it is expensive getting my meat at a local butcher, I get the cuts I want and I store it in the freezer in glass containers.. no plastic meats of foods for me. Sorry

February 12, 2025
Unprompted review
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Reply from Good Chop

Hi Stan! We appreciate your feedback and understand your concerns about packaging. While our meats are vacuum-sealed to maintain freshness and quality, we recognize that packaging preferences vary. We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Good Chop!

Rated 5 out of 5 stars

So far so good, and confused by so much negative feedback.

A neighbor I was speaking with, really liked Butcher Box, but then Good Chop popped up as I was doing a search, and G.C. offered T-Bones, and Porterhouses. Which I love and Butcher Box doesn't offer. Plus $50 off my first order.
As I do in many cases. I buy the product first, and then read reviews (you would figure after 50+ years I would learn to reverse that). The reviews I found were generally negative. So of course, buyers remorse crept in but I let the order stick. I just got done with one of the porterhouses, and it was really, really good. It was tender and flavorful and I didn't even season it. Best cooked at home steak I can remember in many years. I even grilled it to medium (rare/medium rare are my faves) so I will have to adjust my temps and time.
There was a good deal of negative feedback about the meats defrosting during the shipment, but everything I got was frozen solid. The steak I just consumed defrosted in the frig in 24 hours or so. Good meat is hard to find at the grocery stores where I live, and choices for butchers is limited as well. So as long as everything else checks out. I will keep with Good Chop for a long time.

March 5, 2025
Unprompted review
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Reply from Good Chop

Hi SteakManHowie! Many thanks for the 5-star rating. If there’s anything we can do to improve our offerings, please let us know!

Rated 1 out of 5 stars

Don’t sign up to check prices!!

We signed up on Jan 4 to check pricing etc. they are more expensive than our local butcher. we cancelled Jan 5 and got the confirmation email saying our account is cancelled. Today (Feb13) a box showed up at our door and upon checking my credit card, saw that they billed us on a cancelled account. Called customer service and they said they can’t do a return or refund.

February 13, 2025
Unprompted review
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Reply from Good Chop

Hi JD! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Good Chop!

Rated 1 out of 5 stars

I picked good chop over the much better…

I picked good chop over the much better Butcher Box. Dont make the same mistake I did. Got my 1st box on 01/28/25. There were items missing (just so happened to be the more expensive items). I contacted them expecting to have the items I paid for shipped out. They claimed they could not do this and would give me a $25 credit on 07/01/25...6 months later. Canceled right away and joined butcher box

January 28, 2025
Unprompted review
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Reply from Good Chop

Hi Damian! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!

Rated 5 out of 5 stars

I switched from Butcher Box to Good…

I switched from Butcher Box to Good Chop because of the customer service. I have been very happy with Good Chop, my order is always correct and delicious. I will continue to support local farmers and make healthy choices thanks to Good Chop!

June 29, 2024
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Reply from Good Chop

Hi Christine! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars
Good Chop logo

Reply from Good Chop

Hi Mary! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Rated 1 out of 5 stars

“Horrible Service and Unreliable Delivery

I had high hopes for Good Chop when I placed my first order on November 22nd. I scheduled my box to arrive on December 4th, but instead of being delivered to my address in Kansas, it was somehow sent to New Jersey. Mistakes happen, so I contacted their customer service, and a replacement box was promised. That replacement was supposed to arrive on December 11th.

However, December 11th came and went—no box arrived. Worse yet, none of the customer service reps could provide me with a tracking number. All they could do was offer vague updates like “it’ll get to you soon,” which, of course, never happened.

After more back-and-forth, a rep claimed on December 13th that my replacement box was “out for delivery.” Again—nothing showed up. To add insult to injury, there were no email updates at any point in this process. Every time I asked for more information, the reps just told me to “check my spam folder” or repeated the same empty assurances.

This has been, without a doubt, the worst experience I’ve ever had with a food delivery service. I should have just stayed with Butcher Box—they never gave me any issues, and their customer support was actually helpful and professional.

Good Chop, if you’re going to charge premium prices, your service needs to match. Instead, you’ve wasted my time and money, and I’ve received absolutely nothing in return. I cannot recommend this company to anyone.

December 15, 2024
Unprompted review
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Reply from Good Chop

Hi Justin! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order and our customer care team, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!

Rated 5 out of 5 stars

Comparing good chop to butcher box

I’ve been comparing good chop to “butcher box” and good chop is well above standard, the only thing I’m not happy with is the ribeye, as the ribeyes are cut a bit too thin and cook. Strange they fold up, the flavor of the meat is amazing. I’ve been comparing it and really paying attention to store-bought and your competition butcher box And good chop is high above standard, i am canceling my other “trial” and keeping good chop

September 13, 2024
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Reply from Good Chop

Hi Christine! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Ive been around the block some,and when…

Ive been around the block some,and when i was growing up my parents went the butcher for all their meat products and the meats from goodchops reminds me off this good old days.

November 6, 2024
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Reply from Good Chop

Hi Junior! Many thanks for the 5-star rating. If there’s anything we can do to improve our offerings, please let us know!

Rated 5 out of 5 stars

Good chop was a great decision

Good chop was a great decision, the products are fresh and taste better than store products and even from the butcher shop.

June 5, 2024
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Reply from Good Chop

Hi Thomas Anthony! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

My new butcher

Everything came on time, still frozen, was easy to use and a good price..

And the selections were/are fantastic!! That has to be some of the best bacon I've ever had in my life.

September 24, 2024
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Reply from Good Chop

Hi Sean! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. Thank you for being the best part of GoodChop!

Rated 5 out of 5 stars

So far so good with Good Chop

So far so good with Good Chop. I enjoyed the quality of their meats. Timely delivery. I think the website needs to be cleaned up and a little easier to navigate. Some information seems difficult to find. No openings in any of the packages have been found. I used to do Butcher Box and there were openings in a number of their products.

August 6, 2024
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Reply from Good Chop

Hi Clint! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. Thank you for being the best part of GoodChop!

Rated 5 out of 5 stars

My father was a part time butcher for…

My father was a part time butcher for A&P market in Port Huron Michigan. We ate a nice variety of meat and we find, so far, the meat from Good Chop is very good. Being older we eat lighter meals so our order goes a long way. Looking forward to some other variations

September 3, 2024
Rated 5 out of 5 stars

Switched

I was with butcher box and switched over to good chop. Better cuts and quality of meat plus sourced in the USA

October 10, 2023
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Reply from Good Chop

Hi David! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

Beyond satisfaction!!!

This has been great because I don't have to leave home. The prices are the same if not better than going to my local butcher. The quality is amazing. I've sent the free offer to my parents so hopefully they join.

August 22, 2024
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Reply from Good Chop

Hi Chris! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. Thank you for being the best part of GoodChop!

Rated 5 out of 5 stars

My first order came with a couple of…

My first order came with a couple of the steaks unthawed however I cooked those right away and they were the best steaks I have had in a long while. Far superior to what I got from Butcher box. The cod was very good.

July 27, 2024
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Reply from Good Chop

Hi Pat! We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

I've had a few shipments so far

I've had a few shipments so far, and all the meats and fish are delicious. I have tried Butcher Box and Good Chop, and I like both, so I am keeping both. I'm pleased to say that the quality and quantity are about the same price as you'd find at local grocery stores, even a little more economical; price is better, quality is far better, and shipped to my door. What is not to love?

August 15, 2024
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Reply from Good Chop

Hi Hayden! Many thanks for the 5-star rating. If there’s anything we can do to improve our offerings, please let us know!

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