Good Chop Reviews 

5,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including meat and fish, often noting they are superior to grocery store options. Many people appreciate the convenience of the ordering process and reliable home delivery, with items arriving well-packaged and frozen. Reviewers also find the prices reasonable for the high quality and value, making it a great option for premium meats. However, some customers experienced significant issues with delivery, including orders not arriving or being sent to incorrect addresses.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and taste of the meat... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, often describing them as... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process simple... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing satisfaction with prompt... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers praising the great quality at good prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ease of ordering most products, quality of products, home delivery. The only complaint I have is that I received e-mails for specialty beef products but there was no active link to order them, only a... See more

Company replied

Rated 4 out of 5 stars

My 1st 5 orders, no issues. This last order has ne wondering. My order was delayed then canceled. Was given 20 voucher. Then order arrived, unannounced and missing half my order. 140 added voucher whi... See more

Company replied

Rated 4 out of 5 stars

Completing the initial order was OK. "Managing" the second order (making changes) was not so clear. Showing the customer all the different selections initially and finding and picking out what I h... See more

Company replied

Rated 5 out of 5 stars

Ordering was simple and convenient. Delivery was on time and without issue. The cuts we've had so far were of good quality, still working our way through our box. All cuts have been presented well, w... See more

Company replied


Company details

  1. #4 of 6 best companies in Meat Products Supplier
  2. #6 of 9 best companies in Butcher Shop

Written by the company

American Meat & Seafood — responsibly raised, sustainably sourced. No antibiotics or added hormones, ever.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,968)

1,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Butcher

Rated 5 out of 5 stars

Great selection

Great selection, delicious meat, comes packaged well and still frozen. We buy all our beef and pork local from farmers we know and trust, but this allows me to get cuts I don’t get in my butcher orders, and allows me to get seafood and chicken, etc. so happy with this service. Highly recommend.

June 14, 2023
Rated 3 out of 5 stars

Last Sunday

About a week ago, we had your Beef Ranch Steaks and they were terrible! Not only were they tough but had NO flavor. We've not had a bad steak from you until then. then just yesterday, May 28th, it happened again. I had a grilled filet that was full of fat and a filet shouldn't have any. They are from the prat of the staek that has no fat that's why you wrap them in bacon to grill better. You pay more for this cut since it's prime but this filet wasn't! I'm from Chicago and know what good meat is. If this is what I'm going to get from you, then I'll quit and go back to my local butcher!!!

May 28, 2023
Good Chop logo

Reply from Good Chop

Hi Debbie! Thank you for your review! It is feedback like yours that helps us grow and improve! I am so sorry to learn about your experience with these cuts. Please know, this is not the experience we want for you and we are here to work with our quality team to improve! We will forward this feedback to our teams and partners. In the meantime, someone from our team will be contacting you to discuss the matter further. Thank you for being the best part of Good Chop!

Rated 5 out of 5 stars

I love and enjoyed good chop

I love and enjoyed good chop, and have been recommending to friends. I hope they like it, too. I
wish they also do grass-finished organ meats, but I can also go to my local butcher in Oakland for this.

May 28, 2023
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE! The ground meat was like pate, the scallops had to be thrown out they smelled SOOOO bad and the "bonless, skinless" chicken thighs were not skinless at all! I cancelled immediately and returned to Butcher Box!

May 18, 2023
Unprompted review
Rated 3 out of 5 stars

the premium cut meats are of great…

the premium cut meats are of great quality and nice cuts, but you need to pay extra for them, which makes them over priced, because the others are not worth your money specially 150 per box I could get all premium cuts from my laical butcher store for better prices, never the less the meats arrive frozen with dry ice, and are packaged nicely which seems to be the reason they charge so much!
if they were 100$ a box or 120$ for premium I could live with that... but for 150$ for standard cuts and 170$ for premium cuts, not to mention the 10$ shipping it become way too over priced for what you get.

April 21, 2023
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Reply from Good Chop

Hi Husam! Thank you for your review! It is feedback like yours that helps us grow and improve! Our teams receive your feedback and take it into account as we make changes to the offerings int he future. We hope you'll keep an eye out for different options hitting the menus each week!

Rated 4 out of 5 stars

Quality meats for a price

Very good, tasty, well-marbled (beef) meat cuts. However, although there are deals and there are very much not-deals in the selection process and it winds up super-premium pricing. My local butcher shops can offer better pricing for Prime meats at the Good Chop full price.

Additionally, the packaging of individual steaks, etc. is not so good for freezing. By the time it thaws the sealed package seeps meat juices. In a couple of cases there have been outright tears in the packaging, which just creates extra hassle and refrigerator cleanup. [EDIT: Good Chop did contact me as noted below, and after a discussion I have full faith that their packaging issues will be addressed and solved going forward.]

May 7, 2023
Good Chop logo

Reply from Good Chop

Hi David! We are so sorry to learn about your experience with the steaks in your box! Please know, this is not the experience we want for you and we are here to work with our quality department! We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be contacting you shortly to discuss this matter with you.

Rated 5 out of 5 stars

I was with Butcher Box

I was with Butcher Box. Found bone chips in my ground beef. Gave Good Chop a try, and haven't looked back. I like how you can schedule your deliveries also.

May 8, 2023
Rated 5 out of 5 stars

I love Good Chop and you will too!!!!

Every bit the quality you'd expect when purchasing a box like this. For a Butcher Box devotee like me, I had apprehension about trying another, but Good Chop is excellent in every compartment. I'm now a Good Chop devotee too! Thanks Good Chop for delivering on your promises.

February 1, 2023
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE. My fiance forgot to postpone our latest box. They send ZERO notice that a box has been processed, (other services send a text), and give ZERO notice before, so you can make changes or postpone if you need to. When she tried to cancel it, they pretty much said "tough luck, you should have checked your spam folder". Sometimes people are busy and don't have time to "check their spam folder" daily. Spam is right. This company is literally spam.
NO offer to refund and not send. NO offer to do anything besides send their box and charge us. We have canceled our subscription and deleted our profile. No more "tough luck, that's your problem" from these amateurs.
You are SO MUCH better off using Butcher Box, (excellent customer service).
DO NOT SUBSCRIBE TO GOOD CHOP. They are NOT "good".

January 31, 2023
Unprompted review
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