I have ordered 2 sets of 4in1 climbing set - one for my baby and 1 for a present. My set arrived extremely quickly and with no issues. The second set took about 1 month to be delivered and had a sm... See more
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Review summary
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Im genuinely impressed , the have been kids loving it ! I am looking forward to when I have extra funds to buy a set for the bigger kids ♡ Homeschooling has been awesome because of Goodevas!
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Received my product 6 in 1 jungle indoor-. We love it! Waited almost 2 weeks for delivery but received small damage. Otherwise happy!
Company replied
I am beyond impressed with the quality of this Goodevas 4 in 1 climbing frame play set! The craftsmanship is brilliant, the wood is super smooth with no harsh edges, making it completely safe for li... See more
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Company details
Written by the company
Goodevas® – the official US store of Montessori toys manufacturer
Contact info
30 N Gould St Ste R , 82801, Sheridan, United States
- +1 302 266 1412
- info@goodevas.com
- goodevas.com
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Where is the customer service??
Hello, I ordered and paid on Aug 9, received a confirmation of subscribing to the newsletter.
Payment taken, no order confirmation received, no tracking number received, Phone numbers on website are not valid, No reply to multiple emails, No reply on chat.
This is a birthday gift for my sons first birthday. Please advise!
August 9, 2026
Unprompted review
Reply from Goodevas
Hello Andrew,
We sincerely apologize for the lack of communication and for the frustration this situation has caused, especially as this was intended as a special birthday gift for your son.
We completely understand your concerns, and we are very sorry that you have had such difficulty reaching us.
We will contact you personally as soon as possible with an update regarding your order and its delivery.
Thank you for your patience and understanding.
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Great product and excellent customer service
We’re really happy with the 6-in-1 Indoor Playground for Toddlers from Goodevas. The product is great quality, feels sturdy and well made, and most importantly, my nephew is absolutely loving it and enjoying it now!
There were a few issues with the order initially, but the management team handled everything very well and professionally. They were responsive, helpful, and made sure the situation was resolved properly. It’s great to see a company take responsibility and look after its customers when something doesn’t go as planned.
Overall, we’re very pleased with both the product and the way the team handled the situation. I’d happily recommend Goodevas based on our experience.
August 17, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for your message, and please accept our sincere apologies for the delay and the lack of communication regarding your order.
We completely understand your frustration, especially as the playground was intended as a special birthday gift. We are very sorry that you have been left waiting without a clear update.
We will personally look into your order and contact you directly with an update as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
I am still waiting on an update of my…
I am still waiting on an update of my order 11500UK for the climbing frame. This was a special present for my son’s birthday this coming Thursday. They took my order and money, and then, nothing. No update on it being dispatched, no reply to my two emails. Very disappointing in this day and age. Unacceptable.
August 1, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for sharing your experience, and please accept our sincere apologies for the delay and lack of communication regarding your order.
We completely understand how disappointing this is, especially as the climbing frame was intended as a special birthday present for your son. We are sorry that you have not received the update you were expecting.
We have seen your review and will contact you personally to check the status of your order and provide you with a clear update regarding the shipment.
We sincerely apologize again for the inconvenience and appreciate your patience and understanding.
Good product, bad customer service
I ordered a Goodevas climbing set and, while I am ultimately very happy with the product, the ordering experience was more difficult than it should have been.
After placing the order, it remained unfulfilled for some time with no communication, and I struggled to get a response from customer service. I eventually received a reply after posting a 1* review on Trustpilot, at which point Goodevas contacted me and explained that the item was out of stock in their UK warehouse and that I would need to wait for the next restock. This was several weeks away, despite the website saying delivery with 3-12 days.
The stock and delivery information on the website also caused some confusion, as the product continued to appear available to order with a UK delivery timeframe while my existing order was waiting for stock. When I challenged Goodeva on why new customers could place orders despite it being out of stock, they explained that the stock on
the website represented availability across all locations (not just the UK), and the delivery timelines were after dispatch, not after order. I believe this is misleading.
The good news is that the climbing set has now arrived, it was delivered in good condition, and I am very pleased with the quality. Goodevas also provided compensation for the delay.
Overall, the communication and order fulfilment process could definitely be improved, particularly when products are awaiting restock. However, the product itself is excellent and Goodevas ultimately resolved the issue fairly and generously, so I am happy to give them 4 stars based on the experience as a whole.
August 7, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for sharing your experience, and please accept our sincere apologies for the delay with your order and for the difficulties you have experienced when trying to reach our customer service.
We completely understand your frustration, especially when your order status has remained unchanged and you have not received a clear update. This is certainly not the level of communication we aim to provide.
We have noticed your review and will contact you personally to check your order status and provide you with a clear update regarding its fulfillment and expected dispatch date.
We sincerely apologize again for the inconvenience and appreciate your patience while we look into this for you.
Order not fulfilled and no customer service
My mother placed an order for the 4in1 Montessori Climbing Frame on 6th August and since then we have heard nothing other than receiving an order confirmation. Order #11408UK
The item was ordered as a gift and delivery was expected within 2-4 days, but since then we have heard nothing. We have tried to call, use the chat on your website, and email but your customer service seems non existent. The email advertised just bounces back!
We would like to cancel the order as it has not been dispatched and is now too late to fit. It is impossible to reach anyone at your company
August 6, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for your message, and please accept our sincere apologies for the delay and the difficulties you experienced trying to contact us.
We completely understand your decision, especially as the order was intended as a gift and the expected delivery timeframe has now passed.
We can confirm that your order will be cancelled and a full refund will be issued to your original payment method.
We are truly sorry that we were unable to meet your expectations on this occasion and for the inconvenience caused. Thank you for your understanding.
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Customer service is non-existent
Hi I have placed an order on Sunday, hoping that I would get my purchase by the following weekend for my neices birthday and have no idea where the order is. No tracking information, emails are bouncing back, phone number won't go through. Found another support email , but no response. Messaged on Instagram with no response. Honestly I dont know what to do now, do I wait or purchase another present. Can someone please get back to me, the customer service is just nonexistent. Please let me know what's going on!!!!!
August 9, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for your message, and please accept our sincere apologies for the frustration and lack of communication you have experienced.
We would be happy to check what is happening with your order and provide you with an update. However, we first need to locate it in our system.
Could you please provide us with your order number? Once we have it, we can check the status and get back to you with the relevant information.
Thank you for your patience and understanding.
Fair Outcome
I placed my order (11240UK) for the, 6 in 1 indoor playground for toddlers on 2nd August 2026 but it is yet to be dispatched. At the point of purchase delivery expectation was 2-5 days, which has been surpassed. This was a birthday gift for my niece who is still waiting. When I track my order on the website, it just says unfulfilled.
I have emailed the UK support requesting an update with my order and I have had no response. I have tried calling the customer service number multiple times, but it will not connect. I have also been on the live chat for multiple hours with no response.
It is disappointing there is such poor customer service as the products look great!
Update: They got back to me about a delay in stock. They delivered early September and offered 50% refund! So am very pleased with the outcome. Thank you!
August 2, 2026
Unprompted review
Reply from Goodevas
Dear Maaries,
We are truly sorry for the delay with your order and, in particular, for the lack of communication from our customer service team. We completely understand how disappointing this must be, especially as the climbing set was intended as a birthday gift for your niece.
We sincerely apologize that your emails, calls, and live chat attempts did not receive a timely response. This is certainly not the level of service we aim to provide.
Please be assured that we take your concerns seriously. We will contact you personally regarding your order and provide you with an update on its dispatch status.
Thank you for your patience and for your kind words about our products. We hope we can resolve this situation and restore your confidence in us.
Order not fulfilled, customer service unreachable
Really similar to the review below. I placed my order (11499UK) for one, 4 in 1 Montessori Climbing Frame on 9th August 2026 but it still hasn’t shipped despite the listing saying delivery could be by 12th. Reached out twice to customer service, no reply. My order has always said “being prepared” - for 4 days now. The below review is for the same product so I wonder if they oversold or genuinely do just have a really poor service. I’d like an ETA by the end of the day and reassurance that the order will be fulfilled.
Update: said in the reply here that they’d contact me with an update, but still haven’t heard from them.
August 13, 2026
Unprompted review
Reply from Goodevas
Dear Sophie,
We’re very sorry for the delay and, especially, for the lack of response to your previous messages. We completely understand your concern, particularly when the expected delivery date has already passed.
Please be assured that your order has not been forgotten or ignored. We are looking into its current status and will contact you personally with an update regarding the expected dispatch date.
We sincerely apologize for the inconvenience and frustration this situation has caused, and we appreciate your patience while we work to resolve it.
Great experience with Goodevas!
I genuinely love everything about Goodevas! The quality, thoughtful design and attention to detail really stand out.
I've purchased some products from them, with the Folding Growing Chair being my most recent purchase, and I've always been impressed by the quality, safety and practicality of their products. I also appreciate their approach to sustainability!
July 28, 2026
Unprompted review
Reply from Goodevas
Dear Eduarda,
Thank you so much for your wonderful review! It truly means a lot to us to hear that you love Goodevas and appreciate the quality, thoughtful design, safety, and practicality of our products.
We’re especially happy to know that you’ve been enjoying your Folding Growing Chair! Your kind words about our sustainability efforts also mean a great deal to us, as we’re always striving to make products that are not only beautiful and functional but also more mindful of the world around us.
Thank you for choosing Goodevas and for your continued support!
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Don’t touch!! Takes your order then nothing!
I made an order 1 week ago for the 4in1 Montessori Climbing Frame: Pikler Triangle + Arch + Slide Board + Cushion for Toddlers (1–3 Years), with it showing to be delivered 2-4days, so it would be in time for my daughter’s birthday. Nothing! No tracking, no further updates.
I have attempted to contact them via chat, phone and x2 different email accounts, one returning as failed to send as email doesn’t exist to server.
This is poor and I wouldn’t trust this site or order from them.
I am so disappointed for my daughter’s birthday now.
August 5, 2026
Unprompted review
Reply from Goodevas
Hello,
We’re very sorry to hear about this experience, especially with your daughter’s birthday coming up. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the lack of updates and communication.
Could you please provide us with your order number? Once we have it, we’ll check the status of your order and get back to you with the relevant information as soon as possible.
Thank you for your patience and understanding.
Terrible Customer Service
Order was marked as delivered on website but Parcel Force failed to deliver and said it has been returned to the sender on the 4th August. Can't get hold of anyone on any of the contact routes.
August 4, 2026
Unprompted review
Reply from Goodevas
Dear David,
Please accept our sincere apologies for the inconvenience caused and for the difficulty you have experienced in reaching our support team.
We understand that the order was marked as delivered on our website, while Parcel Force has informed you that the parcel was returned to the sender on 4 August. We are sorry for the confusion and frustration this has caused.
We will contact you directly as soon as possible with an update regarding the status of your parcel and the next steps.
Thank you for your patience and understanding.
Not dispatched after 9 days and unreachable
Ordered on 28-7 and still not dispatched. I can’t get through to any of the contactpossibilities. Not a good first experience. #2934NL
July 28, 2026
Unprompted review
Reply from Goodevas
Dear Joyce,
Thank you for taking the time to share your feedback.
Please accept our sincere apologies for the delay and for the difficulty you experienced reaching our customer support. We completely understand your frustration, and we are very sorry that your first experience with us has been disappointing.
We’re pleased to let you know that your order has now been dispatched.
We have also seen your review, and we will contact you personally to provide you with all the shipment details and ensure that everything is resolved as smoothly as possible.
Thank you for your patience and understanding.
Terrible
Terrible. Do not use this company.
Claim delivery from Coventry will be 2-4 days.. they take the money and tell you to “track your order” on an app that doesn’t work.
So no way of checking the order, no way of knowing if it will actually turn up let alone when and obviously they aren’t answering the phone on the number they publicise or answer emails.
Terrible.
August 6, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and the lack of communication. We completely understand your concerns and regret that we did not meet your expectations.
We have seen your review, and we will contact you personally to review your order, provide you with an update on its status, and do everything we can to resolve this situation as quickly as possible.
Thank you for your patience and understanding.
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I purchased a Pikler triangler set from…
I purchased a Pikler triangler set from Goodevas and I was very impressed by the quality. It was easy to assemble and had safety features included for kids. My kids enjoy plaing on it and it is very versatile for a variety of play.
The item shipped on time and everything came packaged nicely with directions.
August 26, 2025
Unprompted review
Reply from Goodevas
Dear Marty,
Thank you so much for your wonderful review!
We're delighted to hear that you are impressed with the quality of your Pikler Triangle Set and that it was easy to assemble. It's especially rewarding to know that your children are enjoying it and making the most of its versatility.
We're also pleased that your order arrived on time and that everything was well packaged with clear assembly instructions.
Thank you for your trust and support. We hope your family enjoys many years of fun, safe, and active play together! 💛
Helpful customer support
Item was delivered a little later than anticipated, but the customer support was very responsive and helpful in that regard
August 2, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for your feedback.
Please accept our sincere apologies for the delay and for the concern this situation has caused. We fully understand why you feel disappointed, and we are very sorry that you have not received a response to your previous inquiries.
Please be assured that this is not the experience we want our customers to have. We have taken note of your review, and we will contact you personally to review your order, provide you with an update, and resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Ordered on 24th July and arrived 4th…
Ordered on 24th July and arrived 4th August. Parcel was damaged and wrapped in duct tape. Screws all loose in the box and pieces missing.
Tried to email, call, DM and talk on live chat and no response. Phone just rang out multiple times. First Emailed originally on Monday 3rd to see what the delay was to delivery and haven’t had a response, not even an automated message to say they will be in touch. The email they sent confirming delivery with “reply to this email” at the bottom is useless as it bounces back!
Extremely disappointed in the experience we’ve had - would be nice if someone would just answer the phone!
I understand that sometimes products get damaged or missing pieces but no excuse for the poor customer service.
Edit: order number: #
I ordered directly from Goodevas uk. I have already emailed you pictures of the parcel.
Edit number 2:
I have received a new climbing frame after waiting for it to come back in stock (which isn’t a problem), love the frame now it is up and my 9 month old loves it too. Just waiting on a partial refund to be processed for the issues we had originally.
August 4, 2026
Unprompted review
Reply from Goodevas
Hello,
Thank you for your feedback, and please accept our sincere apologies for the experience you have had.
We are very sorry to hear that your parcel arrived damaged and with missing parts, and we understand how frustrating it must have been to experience difficulties reaching our customer support.
To investigate this matter and assist you as quickly as possible, could you please provide your order number? We would like to verify that this is one of our orders and review your case in detail.
Once we have your order number, we will look into the issue immediately and work with you to find an appropriate solution.
We look forward to your reply.
Disappointing
Disappointing! I have ordered the first time and everything run smoothly. This time I have ordered a week ago and nothing! No one replies, no one answers! I want to get my money back and hands off disrespectful service!!!
Order number : ORDER #24659DE
July 28, 2026
Unprompted review
Reply from Goodevas
Hello Svetlana,
Thank you for your review, and please accept our sincere apologies for your recent experience.
We are especially sorry to hear this, knowing that your first order with us went smoothly. This is certainly not the experience we want our returning customers to have.
Could you please send us your order number? We would like to investigate your order immediately, provide you with an update, and resolve this situation as quickly as possible.
Thank you for giving us the opportunity to make this right.
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We bought a climbing set with slide…
We bought a climbing set with slide when our daughter was 1yrs old. It’s still going strong at almost 3 years old and she uses it everyday!
July 27, 2026
Unprompted review
Reply from Goodevas
Dear Claire,
Thank you so much for your wonderful review! 💛
It means a lot to hear that your climbing set is still going strong after all this time and that your daughter continues to enjoy it every single day. Knowing that our products can be part of children's play and development for years is exactly what we strive for.
We truly appreciate you sharing your experience and wish your little one many more happy adventures!
High quality, great value 6-in-1 playground
We bought the 6-in-1 playground. It's a lovely play set. Very well constructed. High quality. Relatively easy to assemble (but takes some time). My little one is having fun climbing. I had a question beforehand, and I found support very responsive as well.
July 9, 2026
Unprompted review
Reply from Goodevas
Dear Megan,
Thank you so much for your wonderful and detailed review!
We are delighted to hear that you are enjoying your 6-in-1 playground and that you are happy with its quality, construction, and design. It is wonderful to know that your little one is having so much fun climbing! 💛
We also truly appreciate your kind words about our customer support. We are always happy to help and are glad we could assist you with your question before your purchase.
Thank you for choosing Goodevas and for sharing your experience with us!
Ordered on 3/7/2026 and still didn’t…
Edit:
I finally received my parcel, and I’m happy to share the other part of my experience. Throughout the entire process, Anna was incredibly helpful and stayed in touch with me the whole time. Her support and communication made the situation much easier.
I also want to thank Customer Support Manager Paola Patrizia for offering me a 50% compensation, which I truly appreciate.
In the end, I’m completely satisfied with the product. I absolutely loved it, and it was worth the wait. I would definitely recommend this product and appreciate the excellent customer service provided by theteam.
Ordered on 3/7/2026 and still didn’t receive it. Firstly, the delivery guy didn’t able to find the house on 2 attempts (which is impossible he can contact me but he didn’t ) and on third attempt the delivery guy said he didn’t deliver in my area but somehow the courier company already sent the parcel to Goodevas a day before.
I asked them for replacement order. They issued tracking number but I can’t track the parcel.
July 22, 2026
Unprompted review
Reply from Goodevas
Dear Ashley,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused by the delivery issues you have described.
We would like to investigate this matter thoroughly and review the details of both the original shipment and the replacement order. However, in order to locate your order and check the relevant shipping information, we kindly ask you to provide your order number.
Once we receive your order details, we will be able to investigate the situation further and provide you with a proper update.
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