GoodLife Fitness Canada Reviews 

65
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. People expressed deep frustration with the company's staffing decisions regarding facility safety enforcement. Consumers also strongly complained about unhelpful customer service representatives, corporate unresponsiveness, and a severe lack of empathy when dealing with sensitive and serious incidents. Though some customers were entirely dissatisfied with the corporate policies, a small group of people noted that certain individual staff members at specific gym locations were exceptionally lovely, amazing, and very pleasant to interact with during their daily fitness visits.

What people talk about most

Staff

Reviewers mention negative feedback about staff, expressing deep disappointment and frustration over how the... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting a lack of empathy,... See more

Ethics

Customers consistently note negative experiences regarding company values. Reviewers express frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company let a POS get in with a dagger that’s apparently for religious purposes but we don’t need knives in gyms!!! Idc what kind of lies they say about “religious symbols”. Do NOT USE GOODLIFE... See more

Rated 1 out of 5 stars

Absolute rubbish that you fired this lady from her livelihood for maintaining safety and common sense within the premises. I declare that my religion requires me to carry a shotgun. Does not mean I... See more

Rated 1 out of 5 stars

Very dangerous environment for members. Will let anyone in with a day pass. Including weapons. Avoid for your own safety

Rated 1 out of 5 stars

Goodlife Fitness is incompetent and/or fraudulent. Avoid it. Choose LA Fitness instead. Cheaper and better customer service. They overcharged me more than $200 when they continued charging me... See more


1.6

Bad

TrustScore 1.5 out of 5

65 reviews

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1.6

All reviews

(65)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Racist establishment

Racist establishment. Unsafe for real women. Will never consider this place again. There are many other options out there.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Use to be a GoodLife member

Use to be a GoodLife member, after seeing how the corporation handled the incident with the guy carrying a knife 🔪 into the gym, and let me be clear about it, I don’t care what you or anyone else says, it’s Not religious it’s a weapon period. The employee did the right thing by kicking the bum out, what GoodLife did to the employee by firing her for doing her job is despicable and shameful, I’ve cancelled my membership and boycott GoodLife indefinitely. You people are pathetic peace’s of 💩

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

They allow weapons to be taken in

They allow weapons to be taken in. A 9.5 inch combat knife is not a religious item. They later fired the women trying to protect the clients of the gym. I’ve canceled my membership

July 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Machine usage abused

The gym at 5:30-5:45 was absolutely rammed with people
waiting for machines.
One of the usual culprits was using THREE machines. He had
his bag draped over one machine while working on another
and was sprinting to a third while leaving his towel on the second
machine. One person waiting in line suggested to me that he
throw the bag in the garbage. I said no, they want us to report this
to the attendant up front, which I did. MOST people stand in line
in fear of this individual and wait for him to finish,,,
The attendant came over and explained to him that he could not
occupy three stations, to which he replied and I quote "people can
request the use of "MY" machines and I will allow them to us it".
I went home again and reread Goodlife Standcare Policies and can't
believe you condone this continual behavior.
This is the second week in a row that I have written to you about
this individual and have not seen any change in his behaviour.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Unsafe Workout environment!

Since Goodlife fitness allows people to bring Kirpans and blades inside the Gym, I don’t believe it to be a Safe and inclusive environment to work out.

There should be NO weapons in a Gym! No matter your religion… you don’t see Christian’s Bringing in Claymore Swords…

Gym is supposed to be a safe place to work out! You have failed the people, Goodlife fitness, you have failed your clients in NOT providing a safe, sound workout environment!

I hope you go bankrupt!

July 16, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a joke if a company

This is a joke if a company, should not be allowed to have weapons inside the gym.
If the person having weapons want to workout with weapons on them. Then get your own home gym or come without weapon.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Safety Comes First

Safety should always come first. Every member has the right to feel safe while using the facility. Allowing someone to bring an 8-inch hunting knife is unacceptable and should not be tolerated. Shame

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it

Not worth it. You workout to extend your life and not the other way. Bring your business elsewhere safe.

July 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Ownership has failed the people

Racist ownership. Unsafe environment for gym goers. Weapons are allowed by anyone "claiming" religious reasons. Back to the Middle Ages with this nonsense. Firing an employee for trying to make the gym safe for all is looked down upon. Everyone should boycott this gym.

July 20, 2026
Unprompted review
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Rated 1 out of 5 stars

This company value more religious…

This company value more religious values, including carrying deadly weapon in gym, than safety of customers. Religion and religious rituals isnt quarantee of good mental health of people who carry deadly weapon for "religious" reasons. For your own safety there is no way anyone should use this company services.

July 10, 2026
Unprompted review

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